Addison Ross Reviews

Name: Addison Ross
Address: Berwick Rd Wooler Northumberland UK, ,, Berwick Rd Wooler Northumberland UK, ,, Wooler
Rating: 4.82

4.8 Rating 2,922 Reviews

95 %

of reviewers recommend Addison Ross

About Addison Ross:

Addison Ross Limited is a UK-based, family-owned company specializing in luxury photo frames, clocks, lacquered trays and boxes.

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,,
Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

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Addison Ross 1 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

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“I received a damaged box on December 22nd, however, Addison Ross very kindly got a new one to me in time for Christmas. Thank you so much for this it made my Christmas.”

Helpful Report

Dear Ewan I'm so sorry about that, we will send you out a replacement box tomorrow before midday in time for Xmas, fully checked. Kind regards Sarah

“Excellent product - free photo included with the frame is a great touch.”

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“.Very good quality and the of range of different styles is exceptional. I’m very pleased with the 2 frames I bought.”

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“Very pleased with my simple and classy frame. Promptly delivered and well packaged.”

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“Excellent service and product”

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“Lovely photoframe as always. Such lovely products & now my children (early 20's) have bought into the brand, as the frame to have in your room or to gift to others. Would highly recommend”

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We're thrilled to be spanning the generations now! Thank you for letting us know! Sarah

“Dear Addison Ross, Thank you very much for the very prompt and transparent delivery of my 5 enamel frames with the printed pictures. My friend will bring them to me for Christmas, so I will only see them for real at Christmas, but they look beautiful on the pictures he sent me. Best wishes for Christmas!”

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Thank you very much Marie-Claire, Happy Christmas to you as well!

“Good delivery time, well packed.Replaced a very poor quality frame which I had to return to John Lewis.Neat,unfussy and a good price .Will not hesitate to use again in future.”

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“Excellent service. Order arrived very quickly and well packed. Lovely frames.”

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“We had an issue with the delivery firm but it was dealt with by Cath at Addison Ross brilliantly. Real personal service and a lovely product”

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“Superb frames and excellent service. Delighted”

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“Whilst the product wasn't what I was looking for, the customer service team was an absolute delight to work with to arrange for a refund.”

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“Excellent service. The frame is beautifully made and arrived incredibly well packaged. I would not hesitate to use Addison Ross again.”

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“I was delighted with my enamel and silver frame with the print. The quality is superb and ordering was quick and easy. The parcel arrived in a double box, ensuring it was undamaged in transport.”

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“I've not seen the frames with photos, however I think it is a brilliant service. I live abroad and works well for me to send presents with photos already in! Would be even better if you could offer a gift wrapping or gift receipt service. Thanks”

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Dear Millie Thank you so much for your kind review, Gift Wrapping and a Gift Receipt is something we might be looking to add next year however in the mean time if you ever want some ribbon added to your boxes please simply send a request in with your order and we'll be happy to add that. Regards Sarah

“This was my 4th A&R enamel frame purchase. 1st one I have bought direct and made use of the photo printing service. The frames are beautiful, all the quirky colours make them unique and beautiful additions to the home! The photo printing service is brilliant! Within 24h of ordering the frame with print in arrived! Will definitely order direct again!”

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Thank you so much for your lovely review! So pleased you're happy!!

Thank you so much for your very kind review, we're thrilled that you're happy! Regards Sarah

“Lovely quality frames. Always well packed and presented.”

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“Excellent service, quick, accurate and friendly”

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“Thank you Addison Ross, my picture frame turned up so quickly and it is certainly a quality product.”

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“I was very happy with my purchase. It was as described and looks lovely with photos in it. Arrived promptly.”

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Addison Ross is rated 4.8 based on 2,922 reviews