Addison Ross Reviews

Name: Addison Ross
Address: Berwick Rd Wooler Northumberland UK, ,, Berwick Rd Wooler Northumberland UK, ,, Wooler
Rating: 4.82

4.8 Rating 2,924 Reviews

95 %

of reviewers recommend Addison Ross

About Addison Ross:

Addison Ross Limited is a UK-based, family-owned company specializing in luxury photo frames, clocks, lacquered trays and boxes.

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,,
Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

Write Your review

Tell us how Addison Ross made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Addison Ross 1 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful frames and excellent service. All frames were packaged very well.”

Helpful Report

“Absolutely beautiful high quality frames, photos look wonderful in them - extremely quick delivery and boxed so would also make a lovely gift”

Helpful Report

“Having placed my order with you, the items arrived on time ,( very quick) and in perfect condition . I thank you for a most efficient service.”

Helpful Report

“I am so pleased with my new frame its exquisite the quality is excellent and the packaging was excellent too I know now where to go for high quality frames would definitely recommend it was easy to order and came quickly”

Helpful Report

Dear Darroll Thank you so much for your very kind words! We really appreciate it! Regards Sarah Ross

“Love the photo frames but had problems with the website last Saturday. Got it sorted but not brilliant”

Helpful Report

We're so sorry you had a problem on the website, not sure what happened there but hopefully everything is now working smoothly. We're always keen to help. Thank you so much for letting us know and I do hope you will use again in the future. Kind regards Sarah Ross

“Excellent ( fast and well informed on the way ) service and beautiful frames .”

Helpful Report

“Fantastic quality and service! Very impressed and will be ordering again soon.”

Helpful Report

“Excellent product and packaging. Highly Recommend!”

Helpful Report

“Purchased the Manhattan Black Enamel frame, excellent product, very high quality, classic and sleek. Ordered and delivered with photo inserted and beautifully packaged the following day. Cannot recommend highly enough, worth every penny.”

Helpful Report

“Lovely quality and very prompt delivery”

Helpful Report

“Good quality products. Prompt and efficient free delivery. Beautifully gift rapped. I even forgot to enter my discount code and they reimbursed me after a quick email. Impressed.”

Helpful Report

“I had a small issue with my purchase, however this was acknowledged immediately and resolved the next working day. Excellent after sales service. I would recommended Addison Ross and I will definitely be purchasing from them again.”

Helpful Report

“My first purchase. Will use and recommend as product and service excellent. The quality, for the price I paid , most impressed.”

Helpful Report

“I was thrilled with the delivery fron Addison Ross. Not only were the photograph frames well made and look good but the packaging was nicely done. All of which I can re use myself. Delivery easy too. Thank you Addison Ross I will most certainly order from you again, especially for photograph frames.”

Helpful Report

Thank you Christine for your very kind review! We're thrilled to hear that! Sarah

“Very efficient transaction and exceptionally good quality enamel frame”

Helpful Report

“Absolutely stunning online shop. It was like being in a candy store for luxe sweeties lol. Only reason I didn't give 5/5 was I felt the outside back of box where little hinges are could have had a smoother finish as you could see where the rough wood was lacquered over. However this family owned business is a credit to them, they have produced a high standard on every piece! will definitely be back for more, thankyou!:)”

Helpful Report

Dear Allison, thank you so much for your lovely review we really appreciate it, if you could email us a picture of the problem with the hinge we are very happy to send you a perfect version. Kind regards Sarah

“Product is good quality. The only thing we were disappointed with was there are no wall hooks on the frame so we are not able to hang it up, as intended.”

Helpful Report

Dear Debbie, we're very sorry to hear that, if you would like to email us with your order number or address we are very happy to send you out some wall hooks free of charge to fit to the frames. Regards Sarah

“Pleased with product - holds all our remotes. Small issue with delivery - promised one day and arrived the next.”

Helpful Report

So pleased you like it and I'm so sorry about the delayed delivery, we will look into this for future. As a general rule our cut off for next working day delivery is midday however we do strive our best to get our orders out as soon as possible.

“Lovely little frame - did the job perfectly”

Helpful Report

“One word - SUPERB”

Helpful Report

thank you so much!!

Addison Ross is rated 4.8 based on 2,924 reviews