Addison Ross Reviews

Name: Addison Ross
Address: Berwick Rd Wooler Northumberland UK, ,, Berwick Rd Wooler Northumberland UK, ,, Wooler
Rating: 4.82

4.8 Rating 2,941 Reviews

95 %

of reviewers recommend Addison Ross

About Addison Ross:

Addison Ross Limited is a UK-based, family-owned company specializing in luxury photo frames, clocks, lacquered trays and boxes.

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,,
Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

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Addison Ross 1 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely frame and well produced photo to go in it. The package was beautifully presented in a box tied with ribbon and was well packed for safe transport. I would certainly use the company again for a special photo which I wanted framed.”

Helpful Report

“Good quality frame, easy order process, fast delivery. Perfect for a gift for my mum. If it were possible to see a preview of the uploaded photo in the frame that would be perfect, as I didn't realise the photo I had chosen wouldn't work well in the frame I had selected (my fault, there wasn't enough space at the top of the photo I uploaded and someone's head was hidden under the frame). If I'd been able to preview I would have realised before ordering. Otherwise, perfect process and product!”

Helpful Report

Dear Janet You'll be pleased to know that we have been working hard on our website and will shortly be launching some great updates one of which addresses your issue, there will be a line shown on the photo once you upload it to show you where the frame is covering. If you'd like to email us the original photo in the mean time we're happy to adjust the crop for you. Regards Sarah

“Fast, efficient delivery. Excellent product. Very satisfied.”

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“Happy with my purchases although the photo frame appears to be the silver edged one, not gold as ordered. This means it doesn't match the gold edged clock ordered at the same time which is annoying. In different times (i.e. non-covid) I might have returned it, but we no longer have a post office, and I am avoiding going into our nearest town if possible. It would also have been helpful to have had some information on how to set the alarm on the clock - sure I'll work it out if I need to!”

Helpful Report

Dear Jackie I'm so sorry to hear that, we will send out the correct frame first thing on Monday, please keep the faulty frame as an apology. The clocks do usually come with instructions so we will investigate this as well, please email us if you would like further instructions. Kind regards Sarah

“The frame is ordered is very nice, however, I would have preferred one less yellowish in tone and more like burl wood. Otherwise, all good and nicely wrapped. Thank you.”

Helpful Report

“The frames are beautiful. They were for a special occasion and they exude quality. They came in a beautiful box and were well packaged. I got a free photo included for each frame, however it would have been useful if I could have uploaded two photos as the two frames were for the same person.”

Helpful Report

Dear Ange, What a shame you didn't mention this at the time as you could have done that by choosing 1 frame, uploading the photo, then choosing the same frame again and then uploading a different photo. We are more than happy to post you an additional photo if you would like it for the 2nd frame, please email us your request with your order number. Regards Sarah

“The frame I ordered was above and beyond the quality I’d hoped for. Vibrant turquoise and gold. The print was good but printed a bit darker than I had hoped otherwise it would have been 5 stars.”

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“I ordered a clock which unfortunately turned out to be faulty. However, customer service was excellent and a replacement model was delivered the next day !”

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“Brilliant service and really lovely frames, thank you! To hit 5:5 I’d like to see the amount of packaging used, reduced.”

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Thank you so much for your kind review, we are constantly striving to reduce our packaging and carbon footprint, unfortunately because the products are fragile and most contain glass we need to balance this with protecting against breakages in transit. However rest assured it is something we are constantly working on improving. Kind regards Sarah

“I love the frame but hated all the packaging. It wasn’t a gift and had to throw it all away. Shame. Am sure it was all included in the price?”

Helpful Report

Dear Victoria, I'm so sorry you didn't want our Gift Packaging, yes it is free and included with all our orders and the added benefit is protecting the fragile item in transit. Kind regards Sarah

“Fast delivery and nicely packaged, would be good as a gift. Actual colour of photo frame was lighter than it seemed online so that was a shame, we would've preferred a darker colour wood. Aside from that, good quality frame.”

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“very quick delivery - came a day earlier than expected but unfortunately lovely outer box packaging damaged which was a shame”

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“Great product. Only thought would be to give an estimated delivery date during Online purchase process.”

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Thanks so much for your review, we do actually specify next working day delivery when ordered before midday on the website but thank you for making the point we should make it a bit more obvious. Kind regards Sarah

“This is a beautiful picture frame which was well packaged and arrived quickly, however it is not the size advertised. It is not a 5 X 7 inch frame but a 5 3/8 X 7 3/8 inch frame, which means that I had to discard the 5 X 7 inch mat board that I had ordered and order a 5 3/8 X 7 3/8 inch custom mat board. The actual dimensions of your picture frames should be posted on your website.”

Helpful Report

Dear Paul, Please could you email us with your order number so we can investigate this for you. Kind regards Sarah

“This is a beautiful picture frame which was well packaged and arrived quickly, however it is not the size advertised. It is not a 5 X 7 inch frame but a 5 1/8 X 7 1/8 inch frame, which means that I had to discard the 5 X 7 inch mat board that I had ordered and order a 5 1/8 X 7 1/8 inch custom mat board. The actual dimensions of your picture frames should be posted on your website.”

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“Excellent customer service”

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“thank you, the service was great and am very pleased with the look of the clock, just one disappointment is the paper inside the clock is very dusty....probably me being fussy but I keep feeling tempted to take the clock apart and dust the inside but obviously I can't!”

Helpful Report

Dear Joanne, We're more than happy to replace the clock with a perfect version, please do get in touch directly and we can sort this out this week. Kind regards Sarah

“Hi I had previously searched the internet for this product as I already own a rotating glass frame and every shop was sold out. When I came across your site I was really pleased to have tracked one down even though your product was more than twice as expensive as elsewhere but the offer of 4 for 3 made it viable. (I need them for a specific reason to display a St Kilda 20.00 pound note therefore displaying both sides of it. I am the convenor of a tiny shop on the island of St Kilda off the west coast of Scotland belonging to the National Trust of Scotland.I am hoping to display these rare 20.00 notes ) However when the frames arrived I tried to remove the inside piece of paper and card sandwiched between the glass, the card eventually fell out when shaking the frame and using a tweezers but the paper would not budge, 20mins later after using every means possible, prodding with a knife, which I was afraid would damage the glass, using piece of card to try and force the paper out, however, this made the paper bulked up inside the glass, I eventually got the pieces of torn paper out, leaving behind paper fibres inside the glass ,I eventually removed these using a thin ribbon. Extremely annoying I think you would agree! There was one tiny piece of paper still stuck and held either glue or silicone which probably you use to hold the frame together. As I could not face trying to do this to the other three frames (that were also were stuck). I phoned the number provided to see if anyone could suggest an easier way of removing this paper. The lady listened and gave me another number so that I could speak to a member of staff in the warehouse firstly to see how this piece of paper could be removed or as I suggested, that if that was not possible, I return the other three frames in exchange for three glass frames without the piece of paper inside the frame. However when I phoned there was no answer from the warehouse frustrated I phone back the lady in Berwick and she very kindly listened to me again and advised as it would be difficult for me to send back the frames due to the lockdown and the cost of returning the three frames which I totally agree it would be extremely difficult to visit a post office at this time. The lady said would direct the staff to send me three more frames not including the dreaded papers inside the frame, free of charge. I am extremely grateful to the lady in Berwick who was extremely helpful and polite.I have no hesitation on recommending your frames to anyone as they are lovely and I may actually need more in the future! The product itself is exactly what I want however my sister previously bought the same product in John Lewis for 9.99 and I have seen them on amazon much the same price but both no longer stock this item. I hope I haven’t rambled on to much but it is difficult to explain the situation I found myself in and my frustration at trying to remove one simple piece of paper!! Kind Regards Marion Petschi”

Helpful Report

Dear Marion Thank you very much for your review and we will look forward to hearing from you again, I'm so sorry to hear about your frustration, we will definitely try to make sure this does not occur again. We would highly recommend wherever possible taking advantage of our free photo printing service where this is applicable to save you the trouble of fitting your own photos, I do realize on this occasion this would not have been possible with your rare items. Kind regards Sarah Ross

“I ordered the Mother of Pearl bedside clock. It was beautifully packaged and securely wrapped so was in perfect condition. I struggled a bit to get the battery in but all is well and the clock is sitting on the bedside table in one of my bedrooms. I will definitely use you again - Helen Keating”

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Thank you so much for your lovely review! We're so pleased you're enjoying your clock! Sarah

“Frame okay but much thinner than I expected so found it hard to fit a mount.”

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Addison Ross is rated 4.8 based on 2,941 reviews