Addison Ross Reviews

Name: Addison Ross
Address: Berwick Rd Wooler Northumberland UK, ,, Berwick Rd Wooler Northumberland UK, ,, Wooler
Rating: 4.83

4.8 Rating 2,613 Reviews

96 %

of reviewers recommend Addison Ross

About Addison Ross:

Addison Ross Limited is a UK-based, family-owned company specializing in luxury photo frames, clocks, lacquered trays and boxes.

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,,
Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

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Addison Ross 1 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service”

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“thank you, the service was great and am very pleased with the look of the clock, just one disappointment is the paper inside the clock is very dusty....probably me being fussy but I keep feeling tempted to take the clock apart and dust the inside but obviously I can't!”

Helpful Report

Dear Joanne, We're more than happy to replace the clock with a perfect version, please do get in touch directly and we can sort this out this week. Kind regards Sarah

“Hi I had previously searched the internet for this product as I already own a rotating glass frame and every shop was sold out. When I came across your site I was really pleased to have tracked one down even though your product was more than twice as expensive as elsewhere but the offer of 4 for 3 made it viable. (I need them for a specific reason to display a St Kilda 20.00 pound note therefore displaying both sides of it. I am the convenor of a tiny shop on the island of St Kilda off the west coast of Scotland belonging to the National Trust of Scotland.I am hoping to display these rare 20.00 notes ) However when the frames arrived I tried to remove the inside piece of paper and card sandwiched between the glass, the card eventually fell out when shaking the frame and using a tweezers but the paper would not budge, 20mins later after using every means possible, prodding with a knife, which I was afraid would damage the glass, using piece of card to try and force the paper out, however, this made the paper bulked up inside the glass, I eventually got the pieces of torn paper out, leaving behind paper fibres inside the glass ,I eventually removed these using a thin ribbon. Extremely annoying I think you would agree! There was one tiny piece of paper still stuck and held either glue or silicone which probably you use to hold the frame together. As I could not face trying to do this to the other three frames (that were also were stuck). I phoned the number provided to see if anyone could suggest an easier way of removing this paper. The lady listened and gave me another number so that I could speak to a member of staff in the warehouse firstly to see how this piece of paper could be removed or as I suggested, that if that was not possible, I return the other three frames in exchange for three glass frames without the piece of paper inside the frame. However when I phoned there was no answer from the warehouse frustrated I phone back the lady in Berwick and she very kindly listened to me again and advised as it would be difficult for me to send back the frames due to the lockdown and the cost of returning the three frames which I totally agree it would be extremely difficult to visit a post office at this time. The lady said would direct the staff to send me three more frames not including the dreaded papers inside the frame, free of charge. I am extremely grateful to the lady in Berwick who was extremely helpful and polite.I have no hesitation on recommending your frames to anyone as they are lovely and I may actually need more in the future! The product itself is exactly what I want however my sister previously bought the same product in John Lewis for 9.99 and I have seen them on amazon much the same price but both no longer stock this item. I hope I haven’t rambled on to much but it is difficult to explain the situation I found myself in and my frustration at trying to remove one simple piece of paper!! Kind Regards Marion Petschi”

Helpful Report

Dear Marion Thank you very much for your review and we will look forward to hearing from you again, I'm so sorry to hear about your frustration, we will definitely try to make sure this does not occur again. We would highly recommend wherever possible taking advantage of our free photo printing service where this is applicable to save you the trouble of fitting your own photos, I do realize on this occasion this would not have been possible with your rare items. Kind regards Sarah Ross

“I ordered the Mother of Pearl bedside clock. It was beautifully packaged and securely wrapped so was in perfect condition. I struggled a bit to get the battery in but all is well and the clock is sitting on the bedside table in one of my bedrooms. I will definitely use you again - Helen Keating”

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Thank you so much for your lovely review! We're so pleased you're enjoying your clock! Sarah

“Frame okay but much thinner than I expected so found it hard to fit a mount.”

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“Great service & quick delivery. Beautiful alarm clock BUT sadly had to return it as it has an audible tick.”

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Dear Liz I'm so sorry about that, we are working hard at the moment to source a silent movement, hopefully later this year. Kind regards Sarah

“Some of the really popular frames esp black ones were out of stock Luckily I found something suitable and clever that you print the photo too.”

Helpful Report

Dear Camilla I'm so sorry the frames you wanted were out of stock, they are all in production currently and we will keep posting on social media as things come back into stock, however if you do want us to email you directly please do let us know and we'll make a note. Kind regards Sarah

“The photo frame arrived in a well packed box on the day and time arranged . and was exactly as expected. This was a first class service”

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Many thanks for your kind review. Sarah

“Unfortunately I dropped box before opening and glass shattered. Was more careful with the replacement and looks lovely with family photo.”

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“Present for a birthday. Think recipient was pleased. Haven’t heard anything negative as yet!”

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“Excellent service and products. Husbands Christmas present, picture of his daughters wedding. Everything done by Addison Ross so I could get it all in one place”

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“Love the photo frames but had problems with the website last Saturday. Got it sorted but not brilliant”

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We're so sorry you had a problem on the website, not sure what happened there but hopefully everything is now working smoothly. We're always keen to help. Thank you so much for letting us know and I do hope you will use again in the future. Kind regards Sarah Ross

“Absolutely stunning online shop. It was like being in a candy store for luxe sweeties lol. Only reason I didn't give 5/5 was I felt the outside back of box where little hinges are could have had a smoother finish as you could see where the rough wood was lacquered over. However this family owned business is a credit to them, they have produced a high standard on every piece! will definitely be back for more, thankyou!:)”

Helpful Report

Dear Allison, thank you so much for your lovely review we really appreciate it, if you could email us a picture of the problem with the hinge we are very happy to send you a perfect version. Kind regards Sarah

“Pleased with product - holds all our remotes. Small issue with delivery - promised one day and arrived the next.”

Helpful Report

So pleased you like it and I'm so sorry about the delayed delivery, we will look into this for future. As a general rule our cut off for next working day delivery is midday however we do strive our best to get our orders out as soon as possible.

“Beautiful frames and great service”

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Addison Ross is rated 4.8 based on 2,613 reviews