Addison Ross Reviews

Name: Addison Ross
Address: Berwick Rd Wooler Northumberland UK, ,, Berwick Rd Wooler Northumberland UK, ,, Wooler
Rating: 4.82

4.8 Rating 2,941 Reviews

95 %

of reviewers recommend Addison Ross

About Addison Ross:

Addison Ross Limited is a UK-based, family-owned company specializing in luxury photo frames, clocks, lacquered trays and boxes.

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,,
Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

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Addison Ross 1 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service & quick delivery. Beautiful alarm clock BUT sadly had to return it as it has an audible tick.”

Helpful Report

Dear Liz I'm so sorry about that, we are working hard at the moment to source a silent movement, hopefully later this year. Kind regards Sarah

“Some of the really popular frames esp black ones were out of stock Luckily I found something suitable and clever that you print the photo too.”

Helpful Report

Dear Camilla I'm so sorry the frames you wanted were out of stock, they are all in production currently and we will keep posting on social media as things come back into stock, however if you do want us to email you directly please do let us know and we'll make a note. Kind regards Sarah

“The photo frame arrived in a well packed box on the day and time arranged . and was exactly as expected. This was a first class service”

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Many thanks for your kind review. Sarah

“Unfortunately I dropped box before opening and glass shattered. Was more careful with the replacement and looks lovely with family photo.”

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“Present for a birthday. Think recipient was pleased. Haven’t heard anything negative as yet!”

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“Excellent service and products. Husbands Christmas present, picture of his daughters wedding. Everything done by Addison Ross so I could get it all in one place”

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“Love the photo frames but had problems with the website last Saturday. Got it sorted but not brilliant”

Helpful Report

We're so sorry you had a problem on the website, not sure what happened there but hopefully everything is now working smoothly. We're always keen to help. Thank you so much for letting us know and I do hope you will use again in the future. Kind regards Sarah Ross

“Absolutely stunning online shop. It was like being in a candy store for luxe sweeties lol. Only reason I didn't give 5/5 was I felt the outside back of box where little hinges are could have had a smoother finish as you could see where the rough wood was lacquered over. However this family owned business is a credit to them, they have produced a high standard on every piece! will definitely be back for more, thankyou!:)”

Helpful Report

Dear Allison, thank you so much for your lovely review we really appreciate it, if you could email us a picture of the problem with the hinge we are very happy to send you a perfect version. Kind regards Sarah

“Pleased with product - holds all our remotes. Small issue with delivery - promised one day and arrived the next.”

Helpful Report

So pleased you like it and I'm so sorry about the delayed delivery, we will look into this for future. As a general rule our cut off for next working day delivery is midday however we do strive our best to get our orders out as soon as possible.

“Beautiful frames and great service”

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Addison Ross is rated 4.8 based on 2,941 reviews