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Addison Ross Reviews

4.8 Rating 2,180 Reviews

96 %

of reviewers recommend Addison Ross

Company Reviews

Product Reviews

About Addison Ross:

Addison Ross Limited is a UK-based, family-owned company specializing in luxury photo frames, clocks, lacquered trays and boxes.

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

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Addison Ross 1 star review on 12th July 2023

Madeleine Brindle

Addison Ross 5 star review on 28th January 2023

Addison Ross 5 star review on 7th December 2022

Addison Ross 5 star review on 7th December 2022

Addison Ross 5 star review on 26th November 2022

Lesley Hutcheson

Addison Ross 5 star review on 13th November 2022

Addison Ross 5 star review on 27th October 2022

58

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Photo frame was well packaged and I was happy with the quality. However, was not happy with the delivery. It was delivered incorrectly to a neighbour 50m away but tracking info said it had been handed to me. I recognised the front door it was left outside, sadly not mine.”

“I love the quality of your products. The delivery was very fast thank you. However one pictures for the frames I had included didn’t arrive”

“Excellent service, my frames arrived the following day, beautifully packaged. My only concern is that there is no silver plate hallmark and they were sold as silver plate.”

“Lovely frame, and beautifully packaged as a birthday gift. Only disappointment was that the photo I sent had not been printed and added to the frame, as expected. Luckily I checked before giving the present, and I was able to rectify the problem. However due to the quality of the product and overall service I would certainly recommend Addison Ross, and I will use them again.”

“The photo frame is a very nice good quality product beautifully packaged for a gift. My first delivery of this frame was damaged but Addison Ross promptly replaced it with another without any issue. Overall a lovely gift would recommend Addison Ross.”

“Fast delivery”

“Love my frame I have received. I was however disappointed as had expected the mount to be white, and it was cream, which doesn’t work with my colour scheme. Really happy with everything else though. I have spoken to a lady regarding this to see what can be sorted.”

“The photos in the frame were of good quality. The message card is a nice touch but the website text input is by letter not by word, so the word didn't carry over to the next line, just one letter. The ordering of the pictures and the message once done can't be seen or checked at check out - therefore I presumed it was a tech failure and that it hadn't been processed. I was delighted when I opened the package for that not to have been the case. This free service is a value add that elevates Addison Ross to a preferred high-end retailer that I will definitely purchase from again and recommend to friends. Thank you. : )”

Thank you so much for using our service and providing us with feedback. We currently are in the process of fixing this issue, but thank you for pointing this out! We do appreciate it.

“I ordered a silver photo frame for an upcoming christening, arrived quickly and the frame itself it lovely and beautifully packaged, only negative was the outer box was damaged and as its a gift thats disappointing hence the 4 stars”

Thank you very much for your very kind review we really appreciate you taking the time for us. I'm so sorry about the outer box damange, these are really only considered our transit cartons rather than the actual gift box which is inside, although we've made them so beautiful that people seem to value them as a gift box as well. Glad that it did it's job in protecting the gift within however. Kind regards Sarah Ross

“Click is very small and not luminous so can’t see time during the night”

Thank you very much for your very kind review we really appreciate you taking the time for us. I'm so sorry you weren't happy with the size of your clock, please do email us and we would be more than happy to offer you a refund. With regards to the luminous hands, these require daylight to charge in order to glow at night so the clock will not work immediately out of the box. We are currently having some instructions made to include with the clocks to explain this more clearly. Kind regards Sarah Ross

“The clock is very small and isn’t luminous so you can’t see time during the night”

Thank you very much for your very kind review we really appreciate you taking the time for us. I'm so sorry you weren't happy with your purchase, we would be more than happy to issue a refund if you email us. With regards to the luminous hands, these require daylight in order to recharge to glow in the dark so it would not work straight out of the box. Kind regards Sarah Ross

“Arrived beautifully packaged and definitely took the hassle out of gifting photos. My only niggle is when I unpacked the frames with photos in, it appeared that the photos had ink marks on them (people in photos looked to have face tattoos!). I took the photos out of the frames and the marks disappeared. It was due to the tight packing behind the photos, pressing the photos too closely against the glass. Easily fixed by taking some of the packing out however felt this should have been picked up prior to despatch to avoid unnecessary panic/disappointment, particularly if the order had been sent directly to intended recipients.”

“Clock purchased as a present as was the note book , The photo frames I thought might have been a little darker blue but hey beautiful , very classy !”

“Really good! Photo printed well, is going to make a lovely gift.”

Thank you very much for your very kind review we really appreciate you taking the time for us. Kind regards Sarah Ross

Thank you very much for your very kind review we really appreciate you taking the time for us. Kind regards Sarah Ross

“Great quality product delivered on time!”

“I ordered the above bedside clock for my Best Friend’s Birthday. It is very well made, a good colour to match her room too.”

“Very helpful after I emailed about not having an acknowledgement of my order. I received my order quickly after that, and I am very happy with the photo frame. I will certainly use your company again. Many thanks for your help.”

“Arrived on time, beautifully packed, exactly what was ordered”

“Hello the frame is absolutely beautiful just what I wanted but the photo iam afraid wasn’t good at all wasn’t straight I found it difficult to get straight out of focus and way to dark but no problem get another Good fast service and well packaged”

“Good product, well finished. Arrived promptly very nicely packaged.”

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Addison Ross is rated 4.8 based on 2,180 reviews