Addison Ross Reviews

Name: Addison Ross
Address: Berwick Rd Wooler Northumberland UK, ,, Berwick Rd Wooler Northumberland UK, ,, Wooler
Rating: 4.82

4.8 Rating 2,941 Reviews

95 %

of reviewers recommend Addison Ross

About Addison Ross:

Addison Ross Limited is a UK-based, family-owned company specializing in luxury photo frames, clocks, lacquered trays and boxes.

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,,
Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

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Addison Ross 1 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Navy Small Lacquered Tray - is NOT 11 inches by 8 inches. It is 10 and a half inches by 8 inches. Just a bit too small for what I need it for. PLEASE amend your website. it is galling to spend £80 on a tray and for it to NOT be what was advertised!!! Plus mine has a black wooden underside. NOT a cream velvet underside. You need to get your product managers to put the website right!!”

Helpful Report

“Fine products, good service. Thank you”

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“We received our super picture frame and really mad our Wedfing photo, extra special. Excellent customer service and packaging”

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“The quality of the frames are great, but it seems sold out items like enamel boxes/clocks and some popular colors of enamel frames took forever to restock.”

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“I can’t fault the products… they are fantastic and I’m very pleased but I should say disappointed with delivery. I paid £9.95 for express delivery 1-3 days on a £200+ order last Thursday and and I did not get it delivered until Following Wednesday when I was unable to be at home to receive it. My husband picked it up the following day. Absolutely no way it was express and I would have had free delivery anyway and it would have taken similar time. I missed the deadline I needed to use as a gift anyway because it was late. Very unlike AR to be fair. I have bought loads and love the products.”

Helpful Report

“Very well made frames, wide choice of styles, and printing a photo a useful feature. The web site is reasonably easy to navigate although would be better if the chosen photo could be shown in the chosen frame. Delivery was very quick with smart packaging.”

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“Excellent product. Very good quality. Pity DPD let us down by failing to deliver, despite being given clear instructions”

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“Beautiful frame , but unfortunately it was made in China and the other frames that I have previously purchased were made in the UK”

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“Love Square clock, but would prefer BLACK HANDS so more visible with poor sight”

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“The product is excellent and just as described. Very pleased. Delivery wasn't so great. Driver lobbed the package either over or through the seven-foot high security gate, ignoring the button marked for number 3 AND the one marked TRADE which would have released the gate. Fortunately, the package was so well and so securely wrapped that only the outer part of the package was 'bruised' and the contents remained in perfect condition.”

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“The frames are handsome and were delivered efficiently; however, there are two small chips on the smaller frame, which make it look used.”

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“Arrived on time and carefully packed.”

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“Lovely silver photo frame”

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“This purchase is a gift and recipient hasn’t opened it yet.”

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“Frame is beautiful, but was very dissapointed in what you describe as gift wrapping,i was expecting a nice Addison Ross embroidered ribbon on the box which is shown on your website but received a very boreing white ribbon which can hardly be called gift wrapping”

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“Fab frame but I feel the photo should have been out in frame as I sent it it the wrong way round”

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“These salt and pepper shakers look great. My only criticism are the knobs which had no "P" and "S" on them. I was then sent replacement ones, but the letters are so faint, you can barely see them.”

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“Expensive!”

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“Very impressed with product and delivery service. However, I cannot give 5 starts as the photos I uploaded to be framed were not present so I will have to do this myself.”

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“Great company. Shame they were let done by a supplier with original batch but were very helpful and quick about getting a replacement.”

Helpful Report

Addison Ross is rated 4.8 based on 2,941 reviews