Addison Ross Reviews

Name: Addison Ross
Address: Berwick Rd Wooler Northumberland UK, ,, Berwick Rd Wooler Northumberland UK, ,, Wooler
Rating: 4.82

4.8 Rating 2,941 Reviews

95 %

of reviewers recommend Addison Ross

About Addison Ross:

Addison Ross Limited is a UK-based, family-owned company specializing in luxury photo frames, clocks, lacquered trays and boxes.

Visit Website

Phone:

(0)1668 281014

Email:

sales@addisonross.com

Location:

Berwick Rd Wooler Northumberland UK, ,,
Berwick Rd Wooler Northumberland UK, ,
Wooler
NE71 6AH

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Addison Ross 1 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful and classic photo frames with excellent service! I received my fabulous photo frames with photo perfectly fitted in within 2 days! I will purchase all of my photo frames with Addison Ross from now on!”

Addison Ross 5 star review on 12th September 2021

Helpful Report

Thank you very much for your very kind review we really appreciate you taking the time for us. Kind regards Sarah Ross

“Love the clock but can anyone tell me how to screw the stand in so it stays up? The brass stand does not fit the hole in the back.”

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There is a screw hole on the back right hand corner which the leg screws into, please email us directly if you would like any help. Yours sincerely Addison Ross

“Beautiful frame bought as a wedding gift. Excellent service as arrived day after I ordered.”

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“The frame is lovely and beautifully presented. We live the fact we could include a gift card and picture at no extra cost. Delivery was quick. A lovely quality frame we are very happy! Thank you.”

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“I have bought frames from Addison Ross before and ordered a few more recently . They make fabulous presents and come in many different colours . My order arrived the next day, which was fantastic , and they always come so beautifully packed. I can’t recommend Addison Ross more highly - fantastic product .”

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“Great service , excellent quality , beautifully packed and delivered on time ! Can’t get any better ! Thank you !”

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“Entirely satisfied with product and service. Roger”

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“Amazing quality frames. I will be buying a few more as presents. Worth the money.”

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“Excellent service from Addison Ross and very pleased with the photo frames. Thank you.”

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“Beautiful frame which arrived very quickly. Thank you.”

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“The only place I buy frames from now! I came across Addison Ross on my favourite interior designers page Sophie Patterson and could not be more pleased. The frames are absolutely beautiful and amazing quality, I love how easy it is for me to upload my picture for my frame and again this is amazing quality. They come beautifully gift boxed which I love as I am a sucker for packaging and on top of this their customer service is amazing! My discount code had not gone through when I place my order for my second frame and they came back immediately and refunded me the code difference straight away! I am not one to write reviews but this is honestly one of my favourite shopping experiences online if not the best!”

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Thank you so much Danielle, what a lovely review, we will definitely pass it on to all the relevant people, so pleased you found us! We're also big fans of Sophie Patterson! Sarah Ross

“Very Pleased Exactly what we wanted and delivered early: 2 days”

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“Almost pointless adding my review to the already many five star comments. The customer service of this company is 2nd to none. They are delightful people and make wonderful products. A number of companies that have crossed my path could take lessons on how to treat the customer!”

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Dear Moira Thank you so much for your very kind review, I can't tell you how much we appreciate it and I've shared this with the whole team! Kind regards Sarah Ross

“Beautiful frames just as displayed on the web. Excellent and speedy service, frames were dispatched on the same day and were in South Africa within 3 days. I couldn't be more happier.”

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“Great product, great delivery”

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“Beautiful quality, fast delivery! Wonderful company to deal with. Thank you so much”

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“I love Addison Ross frames, great value and always look so smart. Recently framed one of my daughters' weddings.... Will always be back for more. Great product, great service and with the 4 for 3 - great value too”

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“EXCELLENT PROMPT SERVICE, MY PICTURE ARRIVED VERY PROMPLTLY, ONE DAY EARLIER THAN EXPECTED. GREAT CUSTOMER SERVICE BY PHONE.”

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“Great service and lovely product.”

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“The gold bamboo picture frame was as part of a golden wedding anniversary gift and was nicely presented and packaged. Delivery was prompt and the package arrived safely and at the scheduled delivery time. Excellent service throughout. Thank you.”

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Addison Ross is rated 4.8 based on 2,941 reviews