Window Films Direx Limited Reviews

Name: Window Films Direx Limited
Address: Active Window Films, Unit 1 Hudson Drive, Hudson Trading Estate,, Birmingham
Rating: 4.77

4.8 Rating 1,913 Reviews

96 %

of reviewers recommend Window Films Direx Limited

Company Reviews

Metrics

Info

4.8

Based on 1,913 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01216677227

Email:

m.kelly@activewindowfilms.co.uk

Location:

Active Window Films, Unit 1 Hudson Drive, Hudson Trading Estate,
Birmingham
B30 3BB

Window Films Direx Limited 5 star review on 23rd March 2024

121

Anonymous

Anonymous // 01/01/2019

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“Excellent service”

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Posted 1 year ago

“Great service, prompt delivery”

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Posted 1 year ago

“from ordering online to delivery seamless a call to customer services very helpful and polite no problems at all”

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Posted 1 year ago

“Very good to deal with, good website, prompt delivery and an excellent easy to use product.”

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Posted 1 year ago

“Purchased UV protection (museum) film. Was able to buy a suitably small amount of film for a reasonable price. The product arrived as promised. The installation video was helpful. All good.”

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Posted 1 year ago

“Easy to order, great delivery time and correspondence, hanging details are really good aswell as link to you tube ! Product was exactly as I ordered and not expensive Thank you”

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Posted 1 year ago

“Ordered on Tuesday received on Friday so quick, comes with instructions if your a first time user, Would recommend this widow film. 100 per cent.”

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Posted 1 year ago

“Excellent service: during every aspect of the transaction, payment and delivery processes, I was kept informed. The package arrived on time, securely wrapped and all that was promised from the Window Films Direx website. Very happy to use the company again.”

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Posted 1 year ago

“Item is as great as expected. More then 100% value of money.”

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Posted 1 year ago

“I ordered the Museum Clear UV Ultra Violet 99.5 Anti-Fading UV Protection Window Film, Sticky Back Film. No website problems. Easy order. Very informative site. The instructional video was easy to follow. Delivery prompt. Cannot comment on the efficacy of the film, as it's only been up a day.”

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Posted 1 year ago

“The window film came well packaged with good instructions. As long as you do what it says you will have no problem. The window film is very strong so make sure you have a good sharp knife when trimming the edges. Would buy this product again.”

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Posted 1 year ago

“Needed a large quantity of quality coach lining tape. Active Window Film had exactly what we wanted, at a fair price and supplied within a few days. Great product and service.”

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Posted 1 year ago

“Fantastic easy to use and the main thing gives you privacy from the outside but lets you see out from the inside would highly recommend thank you”

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Posted 1 year ago

“The film arrived beautifully packed. Inside were excellent instructions and the offer of verbal help on the telephone if we had any problems. Our window is small and panelled so we were fixing small areas, one at a time and the result is exactly as we wanted.”

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Posted 1 year ago

“First class service.”

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Posted 1 year ago

“excellent product does what it says on the box so easy to fit”

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Posted 1 year ago

“Over the moon with the product, and very fast delivery was surprised at how quickly, would use again.”

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Posted 1 year ago

“Quick turnaround and exactly what I needed for reducing sunlight in a south facing conservatory gable end. Easy to fit and cut to exact size. I've been meaning to do this job for a while.”

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Posted 1 year ago

“The product was ok. It does the job it’s supposed to and if you follow the YouTube film it’s easy to fit. I received my package, opened the box, removed the tube with the film and threw away the packaging. The following day I did the job. When I opened the tube I noticed that the two pieces I had ordered were only one? I went on line to check my order in case I had made a mistake? No, I had ordered two pieces. I used the messaging service to notify the business of the error but received nothing back other than the automated reply. I still haven’t had a response some 10 days later. I eventually managed to find a phone number and rang them. I explained the issue and was asked by the representative to scan my order copy and they would check who has packed the box. I said I had my order on email but the box and its contents were in the bin and it had since been emptied. She said that therefore there was nothing that could be done as the identifier for the employee who packed the box was on the hard copy of the order. I said that whatever it says on the order I am still missing a sheet and finding someone to blame at your end is not something of my concern. I appreciate that there will be some customers out there who will mess up a sheet and then declare it missing but in truth it’s not that difficult to fit so this should not be the case. Plus I’m not in the habit of trying to pull the wool over the eyes of a business for £6.99. The piece, for whatever reason, was genuinely missing and the procedures for investigating this are very weak. The customer is put into the position of being guilty of deception and having to show it’s not the case from the off. An employees double signature is not foolproof as I have found in my case. No doubt once approached the employee would vigorously deny that the order was wrong and I would be left with the consequences. All I can assure you is that there was one tube in the box and one sheet of film in the tube and no matter how many signatures by a member of staff on a bit of paper will convince me otherwise.”

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Posted 1 year ago

Many thanks for your review Garry, I’m very sorry you have had an issue here. I have checked regarding the email you claim to have sent and waited 10 days for a reply. I can confirm we have not received any emails from you, and since your item was delivered eight days ago, you certainly have not waited ten days for a reply. With regards to eventually finding our telephone number, we are somewhat bemused since it’s clearly displayed at the top and bottom of our website on every single page; it’s also listed on google places and almost every major online phone directory. I know many online companies don’t like taking calls, but this is not the case for us. We are more than happy to take calls, to provide customer support. With regards to the missing item, we always request a copy of the packing slip, as we can easily check the CCTV camera that we have on every packaging section if we know who packaged it. As you are refusing to provide it, I can gladly put in a weight check with our courier. This will take a little longer, but will surely resolve this complaint. Again apologies for your issue, but more than happy to look into it further. Kind Regards Martha

Posted 1 year ago

“Very pleased with the film the instructions were very clear.”

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Posted 1 year ago

Window Films Direx Limited is rated 4.8 based on 1,913 reviews