Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Window Films Direx Limited Reviews

4.8 Rating 1,918 Reviews

96 %

of reviewers recommend Window Films Direx Limited

Company Reviews

4.8

Based on 1,918 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01216677227

Email:

m.kelly@activewindowfilms.co.uk

Location:

Active Window Films, Unit 1 Hudson Drive, Hudson Trading Estate,
Birmingham
B30 3BB

Window Films Direx Limited 5 star review on 23rd March 2024

Kirsten Millington

Window Films Direx Limited 5 star review on 18th November 2023

Justine Barrowclough

Window Films Direx Limited 5 star review on 5th November 2023

Window Films Direx Limited 5 star review on 10th October 2023

Window Films Direx Limited 5 star review on 21st June 2023

Window Films Direx Limited 5 star review on 20th May 2023

Window Films Direx Limited 5 star review on 20th May 2023

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered Mirror Silver Window Film - One Way Tint 3 meters and pay 15 pounds. I got a problem with the window film and I decided to send it back. I used just 50cm, paid for delivery £5 and they pay me a refund of just £7. This company doesn't warn customers that this film is not good for double-glazing windows from the inside, because it is a little dark from the outside and has no mirror effect. Mirror silver window film does not reflect the sun, but rather attracts it. If you have small children, be careful because the temperature inside gets very high. The manager told me that for the mirror effect to work, you need to seal the entire window. And that it’s not enough just to cover one part with something dark? I don't recommend this company at all.”

Posted 1 year ago

“good stuff, arrived promptly difficult to remove backing”

Posted 1 year ago

“Wonderful bespoke service. Very fast and helpful engagement with me and quick production and despatch of my window film. It is now in place and looks stunning, turning an ugly view into beautiful beech trees.”

Window Films Direx Limited 5 star review on 6th November 2022

Posted 1 year ago

“Product doesn’t work, at all. I ordered the 100 Micron Safety & Security Window Film to improve the safety of old internal doors with glass panels. I followed the installation instructions to the letter while using the installation methods as advised. The safety film started to peel away the next day and was off completely by that evening. Total rip off.”

Posted 1 year ago

Many thanks for your review. We are truly sorry to hear of your disappointment. This type of film would never fall off the glass once fitted, I’m sorry to say, but you must still have the release liner on the film. The film has a thin clear release liner, that protects the glue; prior to installation, you must remove this protective sheet before installing. This is explained both in the instructions and in the online video. If you need help with the product, please do get in touch with us; we are more than happy to help you with fitting advice.

Posted 1 year ago

“A very easy transaction with helpful website, rapid response and a good product well wrapped and shipped. Many thanks.”

Posted 1 year ago

“no probs but for delievery which took one week.”

Posted 1 year ago

Many thanks for your review. We are truly sorry to hear of your disappointment. We are glad to note you’re item has now been received, you selected the free shipping option, Unfortunately, the issue in transit has been caused by Royal Mail strike action. This has caused delays of a couple of days on some postage, our service is now running like normal, and we are very sorry for any inconvenience caused, if you need any further help, please let us know.

Posted 1 year ago

“I thought the sample film was rather flimsy in comparison with eg 'Brume' and the pattern I selected obscured more of the outside view than I wanted. I am now considering Adobe films. Thank you”

Posted 1 year ago

Many thanks for your review. We are truly sorry to hear of your disappointment; the film purchased is a standard professional polyester pattern, and the thickness is exactly the same as both competitors listed on a like-for-like Film, noting that ours certainly still has the edge, though, in terms of value for money. The thicker film from Brume you're referring to would most certainly be a vinyl-based film on a paper release liner; it’s not as durable as the polyester but does feel thicker to the touch. We also stock this type of film, and it’s cheaper per meter. If you would like help selecting this type of product, please do let us know, and we can tell you the patterns that use it.

Posted 1 year ago

“Easy ordering good value with clear instructions”

Posted 1 year ago

“Easy to apply. Crystal clear protection.”

Posted 1 year ago

“Great item and easy to use”

Posted 1 year ago

“Purchased on 13 10 22 still waiting for delivery on 19 10 supposed to be 2/3 day delivery”

Posted 1 year ago

Many thanks for your review. We are truly sorry to hear of your disappointment with the free shipping service Royal Mail 48 Estimated at ‘3-5 working days’. I can see the item should have been delivered between the 18th – 20th. We are glad to note you’re item has now been delivered. if you need any further help, please let us know.

Posted 1 year ago

“Ordered online. Arrived fast. Fitted as per video instructions. Easy 👍”

Posted 1 year ago

“So impressed, I'm ordering more. We had the opaque for some windows and we are going for blue reflective for the others. Great service and easy to order.”

Posted 1 year ago

“Great product, great written instructions and YouTube video's on how to apply the film correctly. And although I was apprehensive to put on the film myself, it was actually very easy to apply after reviewing the YouTube video. I would use them again.”

Posted 1 year ago

“Great service with quick delivery, and quick response to queries and a great product”

Posted 1 year ago

“Film arrived in protective tube. Pattern is lovely, just as it looked online.”

Posted 1 year ago

“Items ordered haven’t arrived. Communication to the company querying the delivery ignored. Nothing positive to write as they’ve taken my money and I have no goods as ordered”

Posted 1 year ago

Many thanks for your review. We are truly sorry to hear about your issue. I can confirm we have checked all emails and have never received an email or support ticket from you regarding a delayed delivery. I have checked your tracking and can see the item was delivered to you already. If you still require help, please do send us an email or telephone us.

Posted 1 year ago

“Nightmare.”

Posted 1 year ago

“Unfortunately, the film was still see through so we could not use it.”

Posted 1 year ago

“Came creased so really disappointed as they cannot be removed. Would like refund or replacement.”

Posted 1 year ago

Many thanks for your review. We are very sorry to hear of an issue with your order. If you would like to email us at info@activewindowfilms.co.uk or call us on 0121 667 7227, we would be more than happy to look into this issue and resolve it for you.

Posted 1 year ago

«
1
2
...
10
11
12
13
14
»

Window Films Direx Limited is rated 4.8 based on 1,918 reviews