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Ackerman Music Reviews

4.9 Rating 9,110 Reviews

98 %

of reviewers recommend Ackerman Music

Company Reviews

Product Reviews

4.9

Based on 9,110 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0333 3440070

Email:

info@ackermanmusic.co.uk

Location:

163 Portland Road
Hove
BN3 5QJ

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Ackerman Music 5 star review on 23rd April 2023

Ackerman Music 5 star review on 23rd April 2023

Ackerman Music 5 star review on 23rd April 2023

Ackerman Music 5 star review on 23rd April 2023

Ackerman Music 5 star review on 9th February 2023

Ackerman Music 5 star review on 14th December 2022

Ackerman Music 5 star review on 7th March 2022

60

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Kala Ubass Solid Body bass ukulele seems to be a very good value bass especially at Ackerman's price. However although the delivery time was acceptable, the Ubass wasn't really playable on arrival. I suppose these days we have come to expect musical instrument retailers to check over and set up guitars and stringed instruments before delivery, unfortunately this was not the case in this instance. However having considerable experience in this field I was able to set up the action, pickup height and intonation but for anyone without the expertise and tools then it would have been a trip to a local luthier or disappoinment with the sound and feel of the bass. Whether the discounted price precluded any retailer set up, I don't know but the amount of work required would not have been covered by the discount at local luthier rates and I note that other retailers do state 'set up before delivery'. In summary, now the bass is set up correctly I am very pleased with the instrument's sound and playability. Good value (even with a set up charge).”

Posted 2 weeks ago

“I bought a Stentor violin for my daughter at Ackerman as they guarantee a quality control check and violin setup before the shipment. Unfortunately, the violin came with a decentralized fretboard. I was assured by Ackerman's customer service that the violin was indeed checked and probably was an issue due to the shipment. Luther or a teacher should be able to fix this kind of problem. Overall, daughter is very happy :)”

Posted 2 weeks ago

Hello there, Sorry to hear the instrument arrived with some damage. I can assure you it left here in perfect condition as every instrument is set up before being sent. It would have been very well packaged too to try and avoid any knocks en-route to Italy. Please could you send us some photos of the problem to info@ackermanmusic.co.uk and we will get back to you. Kind regards

Posted 2 weeks ago

“Fair price, quick delivery. Photostat format fairly well presented.”

Posted 1 month ago

“Great to be able to find this, bit of a dodgy copy, some of the pages were stuck together at the top. Had to cut them apart with a knife.”

Posted 1 month ago

“Excellent prompt service”

Posted 1 month ago

“Ackerman Music provided an excellent service giving me an opportunity to try out a trumpet, The Yamaha Bobby Shew, and then sourcing the version I wanted, within the time frame they gave me. 4 stars, would have been 5 with a cup of coffee and a little more interest in my purchase in store.”

Posted 2 months ago

“Product (clarinet reed) does what it's required to do; prompt delivery.”

Posted 2 months ago

“Delivery fast.”

Posted 2 months ago

“Prompt delivery. Very pleased with our purchase.”

Posted 2 months ago

“The books took a bit longer time to arrive”

Posted 3 months ago

“Prompt online ordering service. Easy to use ordering system. Delivery left on doorstep in the rain without knocking, even though we were at home. Fortunately, we found it a little while later, so the rain had not reached the music. Like the eco friendly packaging, but needs some waterproof lining to avoid damage.”

Posted 4 months ago

“I hadn't heard anything for a few days after my order so I was a bit concerned about its progress. I phoned Ackerman up and had a very helpful chat with one of the team - she had just set the instrument up and it was being sent. It arrived within a day or two and is fine so far. Looking forward to making use of the instrument!”

Posted 4 months ago

“Speedy arrival, much faster than expected, though I'm disappointed in the postal service they used as it was left on the doorstep in the rain rather than with a neighbour.”

Posted 4 months ago

“It was very easy to order online & when there was a query over the delivery address I received a telephone message. When I responded to this I spoke to a very friendly and chirpy lady who confirmed she had left the message & knew exactly why I was ringing”

Posted 4 months ago

“Had an initial delay to my parcel arriving. However I was contacted by the company after they asked me to leave a review and they suggested how to trace the parcel and when this failed they immediately sent another parcel to me which arrived quickly and safely. Today I received an email from them asking me to amend my previous review which I am happy to do. Thank you.”

Posted 5 months ago

Hello there, So sorry to hear your item hasn't arrived yet. We hadn't had any phone calls or emails querying the delay. I will email you directly to arrange a replacement. Kind regards

Posted 5 months ago

“Ackerman Music was recommended by our kids's music teacher. On Ackerman's website, we found the music book we wanted for our daughter. The ordering process was simple and easy. Delivered very quickly. I would like to visit Ackerman over Amazon next time.”

Posted 5 months ago

“Excellent book very informative. However too complicated for my 7 year old Grandson I will keep it use bits from it for my Grandson and maybe learn something myself”

Posted 5 months ago

“Very prompt efficient delivery; slightly expensive.”

Posted 5 months ago

“I would have given 5, if I had not received the warning email, concerning problems with delivery, After I had placed the order! I think that warning should have been issued before, completing the order! As it happened, the music was delivered on time. This was a great relief, as I needed the music before I travelled. So bravo to Ackerman music for the prompt delivery of a very nice collection of early songs. I am very pleased with the book and CD.”

Posted 5 months ago

“Super fast delivery, which was excellent! Unfortunately, the copy I received had a damaged cover, which wasn’t great and I believe should have been sold at a reduced price.”

Posted 7 months ago

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Ackerman Music is rated 4.9 based on 9,110 reviews