Ackerman Music Reviews

Name: Ackerman Music
Address: 163 Portland Road, Hove
Rating: 4.92

4.9 Rating 9,015 Reviews

98 %

of reviewers recommend Ackerman Music

4.9

Based on 9,015 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0333 3440070

Email:

info@ackermanmusic.co.uk

Location:

163 Portland Road
Hove
BN3 5QJ

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Ackerman Music 5 star review on 23rd April 2023

David R

Ackerman Music 5 star review on 9th February 2023

David J

Ackerman Music 5 star review on 14th December 2022

Debby J

Ackerman Music 5 star review on 7th March 2022

Hannah C

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good service. Items arrived in good condition. However The Sonny Rollins book and CD does not include a CD! A sticker has been aded to the book to let me know about the Audio online download. However I wanted to play along in my living room to the CD . Not as advertiser!”

Helpful Report

Posted 1 year ago

Hello there, Thank you for your review. Most publications are switching over to download now as less people have access to a cd player. This particular publisher have been using stickers to avoid having to reprint all the covers. Kind regards

Posted 1 year ago

“Always used this company for my Tenorsax needs without any problems until last order, which was Vandoren reeds as usual, plus mouthpiece patches for my OttoLink Super Tonemaster (tenor) mouthpiece.I rang them to make sure they knew for which mouthpiece the patches were for, the person I spoke to said he knew which patches I needed, but when the order arrived on time as usual, the patches were far too small. so will have to order again sometime.”

Helpful Report

Posted 2 years ago

Hello there, I'm very sorry you were disappointed with the service you received recently. I would have thought you would need BG10L (large) patches rather than BG10S (small). I will send some out to you today free of charge. Apologies once again. Kind regards Anthony

Posted 2 years ago

“Have not received it yet after 2 weeks”

Helpful Report

Posted 2 years ago

Hi Alan, We posted this on the 23rd 1st class with Royal Mail. They are having quite a lot of delays still at the moment. After ten working days we can resend the reeds and cork grease but obviously there have been a lot of bank holidays. If you still don't have everything next week please email or call the shop and we can resend. Kind regards

Posted 2 years ago

“Sadly didn’t see the spiral bound version of Flexible choral songs on the website.”

Helpful Report

Posted 2 years ago

“a. Normally very happy with Ackerman service. This time nothing arrived, emailed a ask for an update, had to phone to get the order sent - then it came within 2 days. b. Never used a Alto Sax 1.5 Fibracell, I ordered a 2.”

Helpful Report

Posted 2 years ago

Hello there, I'm sorry to hear you are unhappy with our service. It looks like your original reeds had been lost in the post - they had been sent the day you ordered them. Then we have sent replacement reeds free of charge once you let us know they hadn't arrived with you. I'm glad to see the second package arrived quickly. Kind regards Anthony

Posted 2 years ago

“This worked fine for 3 years but the lithium ion battery has died and although replacements are available from the USA they can’t be shipped directly to the UK or via Ackerman Music. This is frustrating because I have now had to buy a whole new pedal. I’ve chosen another brand this time without a lithium ion battery.”

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Posted 2 years ago

“Parcel with 4 books in left outside in the rain by courier. All wet and semi ruined. Such a shame.”

Helpful Report

Posted 2 years ago

Hi Nigel, I'm so sorry to hear your music was left outside in the rain. You would think the courier might realise that the products inside would get damaged. I hope you have managed to salvage most of the music. Please do email us with photos of the damaged books if you need to. Kind regards Anthony

Posted 2 years ago

“Printing and ink,inferior. Service was good.”

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Posted 3 years ago

“This item never arrived and we were sent two copies of another book. We raised this with the customer service but we still have not received a refund or the correct book.”

Helpful Report

Posted 3 years ago

Hello there, As we mentioned when you got in touch with us, we will send a returns label out to you once we have the correct book. Hopefully it won't be too much longer to arrive from the publisher. Kind regards Anthony

Posted 3 years ago

“Placed an order. Got an email saying that the item will no longer be available. So, ordered the same one from Amazon as was needed as a Christmas present. Then Ackerman music sent my order despite it not being available. This left me with an unwanted copy and costs incurred to return. Perhaps better monitoring of stock levels would be a good thing.”

Helpful Report

Posted 3 years ago

Hi Mark, I have double checked and our emails mentioned the music was out of stock rather than out of print. We had given an option to cancel in case you didn't want to wait but didn't hear back from you. Apologies for any crossed wires there. Kind regards Anthony

Posted 3 years ago

“On your site you said that Ackerman will price match just call number. I did and the lady I spoke to said no they can't match the price even though I gave the name of the other seller and the price. I question the promise the company makes.”

Helpful Report

Posted 3 years ago

“Book very badly creased when arrived so packaging clearly wasn’t sufficiently robust”

Helpful Report

Posted 3 years ago

Hi Jacqueline, I'm sorry to hear your music arrived damaged. Have you been in touch with pictures so we can arrange some compensation or a replacement item? We always send items in sturdy card envelopes to ensure they arrive in good condition so please always let us know if they haven't. Kind regards Anthony

Posted 3 years ago

“I think Ackerman Music is a good shop, but I am yet to receive the score I bought 3 weeks ago. I guess this may be delayed because of the current pandemic, but I'm not sure now it's on its way as it's been a while.”

Helpful Report

Posted 4 years ago

Hello there. Sorry to hear you haven't received your item yet. We hadn't heard anything via phone or email about this. I will contact you directly to arrange a replacement copy. Kind regards

Posted 4 years ago

“Delivery fast and efficient BUT packing was inadequate so that all corners of a brand new book were damaged. The damage was so obvious that my wife, for whom the book was a present, spontaneously asked if it was secondhand!!!!!!!!!”

Helpful Report

Posted 4 years ago

Hello there. Thank you for your review. I'm very sorry to see your item was damaged in transit. We always pack our orders in study cardboard envelopes but it looks like this might have been dropped or knocked on its way to you. Apologies for the inconvenience caused. Kind regards

Posted 4 years ago

“I am very pleased with the products ordered from Ackerman Music. However they took two weeks to arrive and I was fined £3 for unpaid postage.”

Helpful Report

Posted 4 years ago

Hello there. Apologies for this oversight. We have refunded the postage for you now. Kind regards

Posted 4 years ago

“i was a bit disappointed the package arrived the box of reeds was not sealed and some of the reeds were loose in the brown packaging,4 of the reeds were to soft not sure if they had been played before.”

Helpful Report

Posted 4 years ago

Hi Paul, Sorry about the packaging. We usually only repackage Vandoren reeds for postage (as they are individually sealed) but it seems like this time we made a mistake. I can assure you the reeds would have been taken from a complete, sealed box: nobody wants second hand reeds! Best wishes, Alex Ackerman Music

Posted 4 years ago

“I ordered a keyboard mug and lid which arrived only two days later so I was very satisifed with the delivery time. However although I ordered the keyboard mug and lid I recieved a keyboard lid but the mug had musical notes all around it instead of the keyboard which was very disappointing. It was a birthday present and I had no time to send it back and re-order so I kept the one I was sent. This was my first time using Ackerman Music so I am not completely impressed with receiving the incorrect product, however this will not put me off using this site in the future.”

Helpful Report

Posted 4 years ago

Hello there, I'm very sorry to hear you were sent the wrong mug. The three different designs all come in the same packaging but we should always double check inside before sending. I hope the recipient wasn't disappointed. If you did still want to replace it please let us know and we will sort it out for you. Kind regards Anthony

Posted 4 years ago

“Although request was made for music to be taken through side gate and put in greenhouse the 2 boxes, one open and on its side, were left behind the rubbish bins on our open driveway. £1000 of music could have been ruined by rain/damp or stolen.”

Helpful Report

Posted 5 years ago

Hi Pamela, I'm so sorry the courier didn't leave your music where you requested. We will certainly be having words with them about this as it reflects very badly on us. I'm very glad your music wasn't damaged however, and I hope the choir enjoy learning the piece. Kind regards Anthony

Posted 5 years ago

“I asked when ordering whether you had a copy other than The New Novello. Sadly you sent the New Novello which I did not want. I contacted you and received a reply apologising and saying that a returns label would be sent to me. I have yet to receive it. In the meantime I have managed to purchase the alternative old version elsewhere.”

Helpful Report

Posted 5 years ago

Hello there. Thank you for your review. I'm sorry you were unhappy with our service. We sent you a returns label straight away after you requested to return the item. Kind regards Anthony

Posted 5 years ago

“Came promptly but in a thin standard paper envelope which the idiot postman folded in two creasing to shove through a letter box half the size and ruining my father’s birthday present. Thank you so much!”

Helpful Report

Posted 5 years ago

Hello there. I'm sorry to hear your postman damaged the item. We always mark Do Not Bend at least twice on all of our packages. I'm sure you would have taken photos of the damaged packaging - please could you send them to us. We only ever use strong card envelopes so would like to see if someone has packaged something incorrectly. Kind regards

Posted 5 years ago

Ackerman Music is rated 4.9 based on 9,015 reviews