Ackerman Music Reviews

Name: Ackerman Music
Address: 163 Portland Road, Hove
Rating: 4.93

4.9 Rating 10,765 Reviews

98 %

of reviewers recommend Ackerman Music

4.9

Based on 10,765 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0333 3440070

Email:

info@ackermanmusic.co.uk

Location:

163 Portland Road
Hove
BN3 5QJ

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Ackerman Music 5 star review on 23rd August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was ok, but I got sent the non-cd version unlike what the photo showed or what was described in the content/details section. The version I received had the downloadable code if you wanted to utilise the audio tracks while learning. Just be upfront about the version you’re selling; if I could have been bothered I’d have asked for the cd version as advertised.”

Helpful Report

Posted 2 weeks ago

Hi Simon, Thank you for your review. So sorry about this. We are constantly battling to keep up to date with the changes as many of the titles are now coming with downloads instead of cd. Sadly some titles slip through the net and we don't notice. Apologies again Kind regards

Posted 2 weeks ago

“Not good they sent smaller size valve oil bottle but charged for larger size I complained and I think they refunded the difference”

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Posted 2 months ago

Hi Nigel, Apologies for this, the standard bottles were out of stock when you ordered so we sent a bottle that normally comes with the Yamaha brass instruments rather than making you wait. We hadn't realised these can be slightly smaller than normal. Apologies again for the mix up.

Posted 2 months ago

“Arrived very late and missed the service where I needed the copies. Had to do some last minute photocopying of one my organist ordered separately just in case Ackerman messed up, and sure enough they did…”

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Posted 3 months ago

Hello there, So sorry to hear your music was delayed. We ordered these in from the publisher and sent out to you as quickly as possible. We always do our best to make sure music is dispatched quickly and efficiently. Apologies once again for any inconvenience caused. Kind regards

Posted 3 months ago

“I've not received the music yet, 12 days after ordering and paying, and I'm being asked for feedback, so I'm not that impressed so far.”

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Posted 10 months ago

Hello there, Sorry to hear your haven't received your music yet. I will contact your directly to discuss further. Kind regards

Posted 10 months ago

“Very disappointed with the item-the corners were slightly torn and the back was sticky. I returned it on principal even though I had to pay postage.”

Helpful Report

Posted 1 year ago

Hi Denise, So sorry you were unhappy with the item. If you had contacted us directly with some photos of the faulty item we could have replaced it free of charge for you, or offered some extra discount. Apologies for any inconvenience caused. Kind regards Ackerman Music

Posted 1 year ago

“good service. Items arrived in good condition. However The Sonny Rollins book and CD does not include a CD! A sticker has been aded to the book to let me know about the Audio online download. However I wanted to play along in my living room to the CD . Not as advertiser!”

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Posted 3 years ago

Hello there, Thank you for your review. Most publications are switching over to download now as less people have access to a cd player. This particular publisher have been using stickers to avoid having to reprint all the covers. Kind regards

Posted 3 years ago

“Always used this company for my Tenorsax needs without any problems until last order, which was Vandoren reeds as usual, plus mouthpiece patches for my OttoLink Super Tonemaster (tenor) mouthpiece.I rang them to make sure they knew for which mouthpiece the patches were for, the person I spoke to said he knew which patches I needed, but when the order arrived on time as usual, the patches were far too small. so will have to order again sometime.”

Helpful Report

Posted 3 years ago

Hello there, I'm very sorry you were disappointed with the service you received recently. I would have thought you would need BG10L (large) patches rather than BG10S (small). I will send some out to you today free of charge. Apologies once again. Kind regards Anthony

Posted 3 years ago

“Have not received it yet after 2 weeks”

Helpful Report

Posted 3 years ago

Hi Alan, We posted this on the 23rd 1st class with Royal Mail. They are having quite a lot of delays still at the moment. After ten working days we can resend the reeds and cork grease but obviously there have been a lot of bank holidays. If you still don't have everything next week please email or call the shop and we can resend. Kind regards

Posted 3 years ago

“Sadly didn’t see the spiral bound version of Flexible choral songs on the website.”

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Posted 3 years ago

“a. Normally very happy with Ackerman service. This time nothing arrived, emailed a ask for an update, had to phone to get the order sent - then it came within 2 days. b. Never used a Alto Sax 1.5 Fibracell, I ordered a 2.”

Helpful Report

Posted 4 years ago

Hello there, I'm sorry to hear you are unhappy with our service. It looks like your original reeds had been lost in the post - they had been sent the day you ordered them. Then we have sent replacement reeds free of charge once you let us know they hadn't arrived with you. I'm glad to see the second package arrived quickly. Kind regards Anthony

Posted 4 years ago

“This worked fine for 3 years but the lithium ion battery has died and although replacements are available from the USA they can’t be shipped directly to the UK or via Ackerman Music. This is frustrating because I have now had to buy a whole new pedal. I’ve chosen another brand this time without a lithium ion battery.”

Helpful Report

Posted 4 years ago

“Parcel with 4 books in left outside in the rain by courier. All wet and semi ruined. Such a shame.”

Helpful Report

Posted 4 years ago

Hi Nigel, I'm so sorry to hear your music was left outside in the rain. You would think the courier might realise that the products inside would get damaged. I hope you have managed to salvage most of the music. Please do email us with photos of the damaged books if you need to. Kind regards Anthony

Posted 4 years ago

“Printing and ink,inferior. Service was good.”

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Posted 4 years ago

“This item never arrived and we were sent two copies of another book. We raised this with the customer service but we still have not received a refund or the correct book.”

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Posted 4 years ago

Hello there, As we mentioned when you got in touch with us, we will send a returns label out to you once we have the correct book. Hopefully it won't be too much longer to arrive from the publisher. Kind regards Anthony

Posted 4 years ago

“Placed an order. Got an email saying that the item will no longer be available. So, ordered the same one from Amazon as was needed as a Christmas present. Then Ackerman music sent my order despite it not being available. This left me with an unwanted copy and costs incurred to return. Perhaps better monitoring of stock levels would be a good thing.”

Helpful Report

Posted 4 years ago

Hi Mark, I have double checked and our emails mentioned the music was out of stock rather than out of print. We had given an option to cancel in case you didn't want to wait but didn't hear back from you. Apologies for any crossed wires there. Kind regards Anthony

Posted 4 years ago

“On your site you said that Ackerman will price match just call number. I did and the lady I spoke to said no they can't match the price even though I gave the name of the other seller and the price. I question the promise the company makes.”

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Posted 4 years ago

“Book very badly creased when arrived so packaging clearly wasn’t sufficiently robust”

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Posted 5 years ago

Hi Jacqueline, I'm sorry to hear your music arrived damaged. Have you been in touch with pictures so we can arrange some compensation or a replacement item? We always send items in sturdy card envelopes to ensure they arrive in good condition so please always let us know if they haven't. Kind regards Anthony

Posted 5 years ago

“I think Ackerman Music is a good shop, but I am yet to receive the score I bought 3 weeks ago. I guess this may be delayed because of the current pandemic, but I'm not sure now it's on its way as it's been a while.”

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Posted 5 years ago

Hello there. Sorry to hear you haven't received your item yet. We hadn't heard anything via phone or email about this. I will contact you directly to arrange a replacement copy. Kind regards

Posted 5 years ago

“Delivery fast and efficient BUT packing was inadequate so that all corners of a brand new book were damaged. The damage was so obvious that my wife, for whom the book was a present, spontaneously asked if it was secondhand!!!!!!!!!”

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Posted 5 years ago

Hello there. Thank you for your review. I'm very sorry to see your item was damaged in transit. We always pack our orders in study cardboard envelopes but it looks like this might have been dropped or knocked on its way to you. Apologies for the inconvenience caused. Kind regards

Posted 5 years ago

“I am very pleased with the products ordered from Ackerman Music. However they took two weeks to arrive and I was fined £3 for unpaid postage.”

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Posted 5 years ago

Hello there. Apologies for this oversight. We have refunded the postage for you now. Kind regards

Posted 5 years ago

Ackerman Music is rated 4.9 based on 10,765 reviews