Ackerman Music Reviews

Name: Ackerman Music
Address: 163 Portland Road, Hove
Rating: 4.93

4.9 Rating 11,652 Reviews

98 %

of reviewers recommend Ackerman Music

4.9

Based on 11,652 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0333 3440070

Email:

info@ackermanmusic.co.uk

Location:

163 Portland Road
Hove
BN3 5QJ

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Ackerman Music 5 star review on 2nd March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful initially finding & ordering music by very unsympathetic when it did not arrive saying they had done their part in ordering & dispatching the music. I still don’t have it”

Helpful Report

Posted 1 month ago

Hi Helen, So sorry to hear you haven't received your music yet. I will email you directly to check your details before we resend. Kind regards

Posted 1 month ago

“Ordered some trombone slide lubricant, but after nearly 4 weeks has still not arrived.”

Helpful Report

Posted 1 month ago

Hi Matthew, Sorry for the delay with this. We have been waiting for a new shipment from Yamaha since May and they are waiting for new stock to arrive. I believe these are due around the start of July. Please do let us know if you would prefer to cancel. Apologies again Kind regards

Posted 1 month ago

“I am still waiting for the link to upload my child’s video I have paid the fee”

Helpful Report

Posted 4 months ago

Hi Geraldine, I'm unsure what you mean, I will email you directly to discuss further. Kind regards

Posted 4 months ago

“I was overwhelmed because I had no clear way forward. Then I read about RANGEPRO.ORG in reviews online. Out of curiosity, I reached out. Their fast reply impressed me. RANGEPRO.ORG didn’t delay or provide vague feedback. Instead, they responded quickly, listened carefully, and let me share. They wanted to truly understand my situation.”

Helpful Report

Posted 10 months ago

“My music came very late and after emailing them they didn’t even reply back I had to get it from a different website I waited so long for it and came very very late I needed it urgently!”

Helpful Report

Posted 1 year ago

Hi Gabriella, I'm sorry to hear your music didn't arrive quickly, however you had only paid for Royal Mail 2nd class delivery. If you need items urgently, it may be better to pay for 1st class, or tracked/express delivery. We hadn't received any emails chasing this item. We would always reply if a customer is chasing an order. Kind regards

Posted 1 year ago

“I have never received the music group.”

Helpful Report

Posted 1 year ago

Hi Alicia, So sorry you haven't received your music yet. We had no email or call to let us know you were still waiting for it? I will contact you directly to check your details are correct before resending. Kind regards

Posted 1 year ago

“I still have not received my book. I don't know what happened to it. Thanks John Joseph Higgins.”

Helpful Report

Posted 1 year ago

Hello there, So sorry to hear you haven't received your music yet. I will email you directly to check your details before resending. Kind regards

Posted 1 year ago

“I accidentally ordered the wrong grade and had to reorder the next grade. Tried to organise sending the wrong one back and get a refund but had no response. Still waiting!!!”

Helpful Report

Posted 1 year ago

Hi Elizabeth, I'm sorry you have been waiting for a response. We have no emails from you regarding this at all. I will email you directly with return details as requested. Kind regards

Posted 1 year ago

“Having visited the shop in Chichester I have found the staff attitude to be less than helpful almost as if they can’t be bothered with a sale . Reading all of the positive reviews I presume the focus now is more on internet sales than face to face sales. Very disappointing.”

Helpful Report

Posted 1 year ago

Hello there, So sorry to hear you have had a bad experience in one of our stores. We take pride in having knowledgeable, helpful and of course musical staff to help as best we can. In an age where an awful lot of transactions are done online we are trying our best to keep the shops open and well stocked. It's harder than ever for a family run music shop to battle against the bigger companies. Apologies again.

Posted 1 year ago

“Quite bizarrely/irritatingly/annoyingly/disappointingly this pack of 10 reeds came with the reeds loose, removed from the original manufacturer's box, which was flat packed and required reassembling. The entire ensemble was then packed in a small box which would have been too flat had the reeds been left in their original box... SO GET A BIGGER BOX, ACKERMAN! I bought these reeds as a gift, not as a personal DIY project. Sorry, Ackerman Music, but you did solicit this review.”

Helpful Report

Posted 2 years ago

Hi Johnathan, Thank you for your review. As per the item description on our website - "In order to keep your reed prices as cheap as possible, we re-package Vandoren reeds to fit the "large letter" postal size. Each reed is still individually sealed in its original packaging but you won’t receive an original sealed outer box. If you wish your reeds to come in the original sealed box (£2 surcharge), please phone one of our shops on 0333 344 0070. Orders of 2 or more boxes will be sent sealed in their original outer boxes." Wishing you a happy new year. Ackerman Music

Posted 2 years ago

“Taxes for shipping to Belgium are not included in the price. So pay attention, if you are a customer from CEE (add 20 euros at least). On top of that, I created an account to place my order but they disabled my account, so I was unable to trace the status of my shipment. I contacted customer service but no answer at all. I do not recommend this company.”

Helpful Report

Posted 2 years ago

Hi Dominique, Sorry to hear you are unhappy with the service you received. We hadn't received any emails from you regarding this order. There should be no taxes to pay at your end as there is no VAT on sheet music. The tracking number for your order was sent with your email when the order was completed so you should have been able to track the order all the way. I will email you directly to discuss further. Kind regards

Posted 2 years ago

“Incorrect item supplied. Ordered a violin chin rest but received a viola chin rest, which cost £24 including postage. Went through the returns process but no refund. Including postage cost, having to print a return address slip and provide my own padded envelope without receiving a refund is disappointing.”

Helpful Report

Posted 2 years ago

Hi Robin, So sorry for the error with your order. The chin rest had been mislabelled for violin. I've double checked and please be assured you have received a full refund. Kind regards

Posted 2 years ago

“I am still waiting for my order. No communication regarding shipping or why there is a delay.”

Helpful Report

Posted 2 years ago

Hello there, Sorry to hear your music hasn't arrived yet. We'd had no email or call to let us know it wasn't with you yet. I will email you directly to check your details before we send a replacement. Kind regards

Posted 2 years ago

“Unfortunately my music hasn’t arrived. I ordered it over a week ago. Would really like to know where it is!”

Helpful Report

Posted 2 years ago

Hello there, Sorry to hear your music hasn't arrived yet. I will email you directly to discuss sending a replacement copy. Kind regards

Posted 2 years ago

“I bought a reed and I get it after 3 weeks”

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Posted 3 years ago

Hello there, As you know the reed wasn't in stock when you ordered it. We got the reed within a few days and then sent with Royal Mail 1st class. Unfortunately, it looks like they have taken almost ten working days to deliver to you. Apologies for any inconvenience caused. Kind regards

Posted 3 years ago

“Not delivered but paid for”

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Posted 3 years ago

Hello there, We have been investigating this with the courier. We will get a replacement copy to you asap. Kind regards

Posted 3 years ago

“Still not received the order.”

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Posted 3 years ago

Hello there, Sorry to hear you haven't received your order yet. Let me email you directly to double check some details before we look at resending the music for you. Kind regards

Posted 3 years ago

“I have not received the book I purchased. And when I wrote to Ackerman Music to ask why they replied it’s all because of Royal mail striking. And you didn’t provide me a tracking number about the delivery. The website seems like a big liar, you received my money but I didn’t receive the music book at all.”

Helpful Report

Posted 3 years ago

Thank you for your email. This item was send 1st class with Royal Mail on Sat 3rd December to your address We are noticing an awful lot of customers still haven’t received their post from the end of November/start of December thanks to the Royal Mail strikes. Hopefully it will arrive with you in the next few days (although please bear in mind there is yet another strike on Wednesday and Thursday this week) There are Royla Mail Strikes, Snow and Christmas post which is the busiest time of the year. Do not call us liars as we are most certainly not. Due to the current postal strikes all couriers and delivery services are experiencing delays in deliveries. While we always try to ship your goods on the same day you order them, we cannot guarantee a delivery date at this time. Please be patient as everyone from the shop and the delivery companies will do all we can to make sure you get your order as quickly as possible.

Posted 3 years ago

“I ordered this book three weeks ago and the book has never been delivered.”

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Posted 3 years ago

Hello there, I'm sorry to hear the music never arrived with you. Royal Mail has been disastrous in the last month or so thanks to repeated strikes. I have now refunded the music as discussed on the phone. Kind regards

Posted 3 years ago

“Very dissatisfied.”

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Posted 3 years ago

Ackerman Music is rated 4.9 based on 11,652 reviews