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Ackerman Music Reviews

4.9 Rating 9,125 Reviews

98 %

of reviewers recommend Ackerman Music

Company Reviews

Product Reviews

4.9

Based on 9,125 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0333 3440070

Email:

info@ackermanmusic.co.uk

Location:

163 Portland Road
Hove
BN3 5QJ

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Ackerman Music 5 star review on 23rd April 2023

Ackerman Music 5 star review on 23rd April 2023

Ackerman Music 5 star review on 23rd April 2023

Ackerman Music 5 star review on 23rd April 2023

Ackerman Music 5 star review on 9th February 2023

Ackerman Music 5 star review on 14th December 2022

Ackerman Music 5 star review on 7th March 2022

60

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quite bizarrely/irritatingly/annoyingly/disappointingly this pack of 10 reeds came with the reeds loose, removed from the original manufacturer's box, which was flat packed and required reassembling. The entire ensemble was then packed in a small box which would have been too flat had the reeds been left in their original box... SO GET A BIGGER BOX, ACKERMAN! I bought these reeds as a gift, not as a personal DIY project. Sorry, Ackerman Music, but you did solicit this review.”

Posted 4 months ago

Hi Johnathan, Thank you for your review. As per the item description on our website - "In order to keep your reed prices as cheap as possible, we re-package Vandoren reeds to fit the "large letter" postal size. Each reed is still individually sealed in its original packaging but you won’t receive an original sealed outer box. If you wish your reeds to come in the original sealed box (£2 surcharge), please phone one of our shops on 0333 344 0070. Orders of 2 or more boxes will be sent sealed in their original outer boxes." Wishing you a happy new year. Ackerman Music

Posted 4 months ago

“Taxes for shipping to Belgium are not included in the price. So pay attention, if you are a customer from CEE (add 20 euros at least). On top of that, I created an account to place my order but they disabled my account, so I was unable to trace the status of my shipment. I contacted customer service but no answer at all. I do not recommend this company.”

Posted 4 months ago

Hi Dominique, Sorry to hear you are unhappy with the service you received. We hadn't received any emails from you regarding this order. There should be no taxes to pay at your end as there is no VAT on sheet music. The tracking number for your order was sent with your email when the order was completed so you should have been able to track the order all the way. I will email you directly to discuss further. Kind regards

Posted 4 months ago

“Incorrect item supplied. Ordered a violin chin rest but received a viola chin rest, which cost £24 including postage. Went through the returns process but no refund. Including postage cost, having to print a return address slip and provide my own padded envelope without receiving a refund is disappointing.”

Posted 4 months ago

Hi Robin, So sorry for the error with your order. The chin rest had been mislabelled for violin. I've double checked and please be assured you have received a full refund. Kind regards

Posted 4 months ago

“I am still waiting for my order. No communication regarding shipping or why there is a delay.”

Posted 5 months ago

Hello there, Sorry to hear your music hasn't arrived yet. We'd had no email or call to let us know it wasn't with you yet. I will email you directly to check your details before we send a replacement. Kind regards

Posted 5 months ago

“Unfortunately my music hasn’t arrived. I ordered it over a week ago. Would really like to know where it is!”

Posted 8 months ago

Hello there, Sorry to hear your music hasn't arrived yet. I will email you directly to discuss sending a replacement copy. Kind regards

Posted 8 months ago

“I bought a reed and I get it after 3 weeks”

Posted 10 months ago

Hello there, As you know the reed wasn't in stock when you ordered it. We got the reed within a few days and then sent with Royal Mail 1st class. Unfortunately, it looks like they have taken almost ten working days to deliver to you. Apologies for any inconvenience caused. Kind regards

Posted 10 months ago

“Not delivered but paid for”

Posted 1 year ago

Hello there, We have been investigating this with the courier. We will get a replacement copy to you asap. Kind regards

Posted 1 year ago

“Still not received the order.”

Posted 1 year ago

Hello there, Sorry to hear you haven't received your order yet. Let me email you directly to double check some details before we look at resending the music for you. Kind regards

Posted 1 year ago

“I have not received the book I purchased. And when I wrote to Ackerman Music to ask why they replied it’s all because of Royal mail striking. And you didn’t provide me a tracking number about the delivery. The website seems like a big liar, you received my money but I didn’t receive the music book at all.”

Posted 1 year ago

Thank you for your email. This item was send 1st class with Royal Mail on Sat 3rd December to your address We are noticing an awful lot of customers still haven’t received their post from the end of November/start of December thanks to the Royal Mail strikes. Hopefully it will arrive with you in the next few days (although please bear in mind there is yet another strike on Wednesday and Thursday this week) There are Royla Mail Strikes, Snow and Christmas post which is the busiest time of the year. Do not call us liars as we are most certainly not. Due to the current postal strikes all couriers and delivery services are experiencing delays in deliveries. While we always try to ship your goods on the same day you order them, we cannot guarantee a delivery date at this time. Please be patient as everyone from the shop and the delivery companies will do all we can to make sure you get your order as quickly as possible.

Posted 1 year ago

“I ordered this book three weeks ago and the book has never been delivered.”

Posted 1 year ago

Hello there, I'm sorry to hear the music never arrived with you. Royal Mail has been disastrous in the last month or so thanks to repeated strikes. I have now refunded the music as discussed on the phone. Kind regards

Posted 1 year ago

“Very dissatisfied.”

Posted 1 year ago

“Not received yet !”

Posted 1 year ago

Hi Chrissie, I have emailed you directly about the item outstanding from your order. Apologies for the long wait while from the publisher for this. Kind regards Ackerman Music Hove

Posted 1 year ago

“Didn’t receive the order.”

Posted 1 year ago

Hello there, I'm sorry to hear this. We had no idea it hadn't arrived with you as we hadn't had any phone calls or emails? I will contact you directly now and have started a claim with DPD for the lost item. Kind regards Anthony

Posted 1 year ago

“Item not received!!”

Posted 1 year ago

“I have still not received the manuscript book”

Posted 1 year ago

Hi David, I had emailed you on Friday to double check your address as the music has been returned to us undelivered. I will call shortly to check with you. Kind regards Anthony

Posted 1 year ago

“Phoned Hove branch twice to ask a question about AirTurn foot pedal. Both very pleasant said they would call back but on both occasions I have heard nothing. So not impressed.”

Posted 1 year ago

Hello there, I'm sorry to hear this. I had contacted the AirTurn tech team directly and asked them to get in touch with you. I wish I was more technically minded myself so I could have helped more but I thought it better to ask the experts. They normally reply within an hour two so I'm a little surprised you haven't heard anything. If you want to get in touch with them their email address is support@airturn.com Hopefully they can resolve the issues you were having. Kind regards Anthony

Posted 1 year ago

“Until now I didn’t receive the book . I paid second time for the dilevery but still nothing.”

Posted 2 years ago

Hello there, Your item was dispatched 1st class with royal mail on the day you ordered it. After ten working days we can send a replacement free of charge, please do get in touch if you haven't received it in the next couple of days. Kind regards Anthony

Posted 2 years ago

“The shop was very unorganised and crowded so I could not get to the violins that I wished to look at and the staff were very unhelpful when I was asking for advice about what violin was best to buy.”

Posted 2 years ago

Hello apologies, we had a bad leak in the shop from the flat above last week and we have been doing renovations. We have been asking customers to make an appointment to try Instruments, so that we can have the instruments set up and ready also for Covid reasons. Apologies if you did not get the correct information you needed. Kind Regards

Posted 2 years ago

“Ordered item as Christmas present. The website stated item in stock and then apparently dispatched on 17th. Still nothing on 29th. Spoke to a very unprofessional, indifferent person on the phone who simply said they will send me a refund if I waited for 3 weeks and then just hung up. Terrible experience. I was fooled by the great reviews. Now it does seem odd how the company does not have even one bad review?”

Posted 2 years ago

Hello there, We have discovered that you didn't provide a house number for your address so it is likely the music will be returned to us as royal mail will be unable to deliver it. We take address information directly from what the customer provides. Kind regards

Posted 2 years ago

“I placed an order on the 16th December and still haven’t received my goods. I understand with Christmas things may be slower but this is the 30th and I haven’t even received a dispatch email! I was ordering goods from other companies right up to the 22nd and still getting them via Royal Mail on the 24th!”

Posted 2 years ago

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Ackerman Music is rated 4.9 based on 9,125 reviews