Ackerman Music Reviews

Name: Ackerman Music
Address: 163 Portland Road, Hove
Rating: 4.92

4.9 Rating 9,014 Reviews

98 %

of reviewers recommend Ackerman Music

4.9

Based on 9,014 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0333 3440070

Email:

info@ackermanmusic.co.uk

Location:

163 Portland Road
Hove
BN3 5QJ

Write Your review

Tell us how Ackerman Music made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ackerman Music 5 star review on 23rd April 2023

David R

Ackerman Music 5 star review on 9th February 2023

David J

Ackerman Music 5 star review on 14th December 2022

Debby J

Ackerman Music 5 star review on 7th March 2022

Hannah C

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were stronger than Van doren 3s unfortunately and not usuable for me personally but for someone graduating from 3 to 3.5 they woud be fine. I ordered some slightly cheaper 2.5's elsewhere”

Helpful Report

Posted 2 months ago

“I wasn't impressed by the quality of the case, very stiff, marked and felt sticky. I returned it but had to cover postage, and got a refund. Anthony who I dealt with was very helpful, and on his advice am going to order a different one.”

Helpful Report

Posted 8 months ago

“Good price but took over a week to arrive from dispatch notification…”

Helpful Report

Posted 9 months ago

Hello there, Apologies for the slight delay with your order. It was sent 1st class the same day you ordered but must have been held up in the post. Royal Mail have been having some delays recently. Kind regards

Posted 9 months ago

“Quick dispatch but late delivery (due to Royal Mail uselessness though).”

Helpful Report

Posted 10 months ago

“Bass clarinet strap is fine and as described but it took a week to arrive.”

Helpful Report

Posted 10 months ago

“Great service and product arrived promptly. It would be helpful to have a level of difficulty as it easier than expected. I had asked via their website about the level of difficulty (ABSRM grade) but I did not get a reply. I think the level is maybe grade 3-4.”

Helpful Report

Posted 1 year ago

“Quick delivery and feel of product is good but size is too small to be useable.”

Helpful Report

Posted 1 year ago

“I thought I had ordered the easy version and received intermediate which I am unable to play”

Helpful Report

Posted 1 year ago

“I haven’t received the item yet Harry Morgan 07895 431486”

Helpful Report

Posted 1 year ago

“It should be come with CD , but I haven’t got cd with it. Can you plx check for me that ??”

Helpful Report

Posted 1 year ago

Hello there, You have the new edition with download instead of CD. All the information to download the backing tracks and examples can be found on the first page of the book. Kind regards Anthony Ackerman Music Hove

Posted 1 year ago

“I thought the grading should have been grade 2-3 and the alto, tenor and bass parts were simply boring”

Helpful Report

Posted 1 year ago

“Overall I’m happy with Ackerman’s service although had a few minor issues. Their packaging although sufficient to protect the contents was just paper and bubblewrap, the paper was ripped in multiple places on arrival and the amount of tape and babble wrap made it difficult to recycle what I could. In addition I ordered some Yamaha slide oil, from the website it was the old style bottle which was the reason I went to Ackerman’s as I preferred that style, unfortunately it was the new style that arrived. There was no explanation to say this is what had been done, so a little irritating!”

Helpful Report

Posted 1 year ago

“Frais de port et surtout frais de douane trop chers..un cd de 16€ m'a coûté 43€...15€ frais d'expédition +12€ taxe...vraiment excessif..”

Helpful Report

Posted 2 years ago

“Good communication and delivery. Disappointed that music arrived damaged though.”

Helpful Report

Posted 2 years ago

“I have no complaints about my recent purchase at AM, but your response to my technical questions were inept & most unhelpful. What happened to AM's technical expertise wrt the product??”

Helpful Report

Posted 2 years ago

“This took a while because it was out of print. However I had to chase it up after a month.”

Helpful Report

Posted 2 years ago

Hi Arthur, Sorry you weren't happy with this order. There is little we can do when an item is being reprinted - even chasing it up doesn't make it arrive any quicker. We always get items to customers as quickly as we can. Kind regards Anthony

Posted 2 years ago

“Brilliant service - downside is, when I bought another title I received a sticker notepad! Then I tried purchasing more music but to no avail. So annoying.”

Helpful Report

Posted 2 years ago

Hi Deanna, Thank you for your review. If you don't need the sticky notepad you ordered you are always welcome to return them. We have plenty of copies of Beethovens Moonlight Sonata in stock (that was the pattern on your sticky notes I believe). Here is a link if you still need a copy. https://www.ackermanmusic.co.uk/sonata-c-minor-op27-no2-moonlight-sonata-quasi-una-fantasia-piano-ed-cooper.html Kind regards Anthony

Posted 2 years ago

“Products are fine and staff are helpful, but they use Hermes as a delivery provider and Hermes are hopeless. My items went missing. Ackerman sent me a replacement straight away which did arrive next day but beware of Hermes losing your items!”

Helpful Report

Posted 2 years ago

Hi Dave, Thank you for your review. Unfortunately, Royal Mail are very expensive on larger items and we are trying our best to continue offering free postage to our customers. We continue to use Royal Mail for most of our deliveries especially on sheet music, and expensive items are sent using our express service with DPD. Kind regards Anthony

Posted 2 years ago

“I ordered music and have received it but not when I was first advised. On not receiving the music when it was expected I rang and was told that it would be with me in a couple of days but in fact it didnt arrive for another week or so, so it would be betterto issue this information correctly at each stage if at all possible.”

Helpful Report

Posted 2 years ago

Hi Judith, Thank you for your review. We always try and keep customers up to date at all times, however on this occasion the publisher had needed to print more copies of this to fulfil your order. Apologies for the short delay while this occurred. I hope you are enjoying the music. Kind regards Anthony

Posted 2 years ago

“Fantastic delivery time but no CD provided as promised on description. Only download available. I don't even know what this is and apparently wont work in a CD player! Very disappointed as can't play along with any music.”

Helpful Report

Posted 2 years ago

Ackerman Music is rated 4.9 based on 9,014 reviews