Ackerman Music Reviews

Name: Ackerman Music
Address: 163 Portland Road, Hove
Rating: 4.93

4.9 Rating 10,570 Reviews

98 %

of reviewers recommend Ackerman Music

4.9

Based on 10,570 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0333 3440070

Email:

info@ackermanmusic.co.uk

Location:

163 Portland Road
Hove
BN3 5QJ

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Ackerman Music 5 star review on 18th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication and delivery. Disappointed that music arrived damaged though.”

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Posted 3 years ago

“I have no complaints about my recent purchase at AM, but your response to my technical questions were inept & most unhelpful. What happened to AM's technical expertise wrt the product??”

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Posted 3 years ago

“This took a while because it was out of print. However I had to chase it up after a month.”

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Posted 3 years ago

Hi Arthur, Sorry you weren't happy with this order. There is little we can do when an item is being reprinted - even chasing it up doesn't make it arrive any quicker. We always get items to customers as quickly as we can. Kind regards Anthony

Posted 3 years ago

“Brilliant service - downside is, when I bought another title I received a sticker notepad! Then I tried purchasing more music but to no avail. So annoying.”

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Posted 3 years ago

Hi Deanna, Thank you for your review. If you don't need the sticky notepad you ordered you are always welcome to return them. We have plenty of copies of Beethovens Moonlight Sonata in stock (that was the pattern on your sticky notes I believe). Here is a link if you still need a copy. https://www.ackermanmusic.co.uk/sonata-c-minor-op27-no2-moonlight-sonata-quasi-una-fantasia-piano-ed-cooper.html Kind regards Anthony

Posted 3 years ago

“Products are fine and staff are helpful, but they use Hermes as a delivery provider and Hermes are hopeless. My items went missing. Ackerman sent me a replacement straight away which did arrive next day but beware of Hermes losing your items!”

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Posted 3 years ago

Hi Dave, Thank you for your review. Unfortunately, Royal Mail are very expensive on larger items and we are trying our best to continue offering free postage to our customers. We continue to use Royal Mail for most of our deliveries especially on sheet music, and expensive items are sent using our express service with DPD. Kind regards Anthony

Posted 3 years ago

“I ordered music and have received it but not when I was first advised. On not receiving the music when it was expected I rang and was told that it would be with me in a couple of days but in fact it didnt arrive for another week or so, so it would be betterto issue this information correctly at each stage if at all possible.”

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Posted 3 years ago

Hi Judith, Thank you for your review. We always try and keep customers up to date at all times, however on this occasion the publisher had needed to print more copies of this to fulfil your order. Apologies for the short delay while this occurred. I hope you are enjoying the music. Kind regards Anthony

Posted 3 years ago

“Fantastic delivery time but no CD provided as promised on description. Only download available. I don't even know what this is and apparently wont work in a CD player! Very disappointed as can't play along with any music.”

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Posted 3 years ago

“Good, reliable”

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Posted 3 years ago

“Came in a terrible state. Spoke to a lovely person at Ackerman and got a £5 credit note. Very nice and efficient service.”

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Posted 4 years ago

“Disappointed that despite paying extra for next day delivery, there was a delay in the music arriving.”

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Posted 4 years ago

Hello there, I'm very sorry there was a delay with your parcel arriving. Unfortunately, we can't guarantee next day delivery - although DPD are very good normally. Many apologies for this. Kind regards Anthony

Posted 4 years ago

“I love the book but expected a CD with it. I see you are still advertising the book with CD. I am finding the music difficult to download in fact have given up hoping time will improve the link. Disappointing.”

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Posted 4 years ago

Hello there, thank you for your review. Unfortunately, the publisher haven't provided us with a new cover picture yet for this item so although it is listed as having a download, the picture can be a little misleading. All music is slowly being changed over to come with download now as less people have access to a cd player. Please email us directly if we can assist you with downloading the backing tracks. Kind regards Anthony

Posted 4 years ago

“I THINK I should have ordered grade 3!”

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Posted 4 years ago

Hi Trevor, If you need to change the music over you are welcome to return the grade 2 solos. We can send the grade 3 out to replace it. Kind regards Anthony

Posted 4 years ago

“Quick delivery but the packaging wasn’t really adequate and the music book was bent during transit.”

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Posted 4 years ago

Hello there, I'm sorry your music was bent during transit. We always use good quality cardboard envelopes clearly marked 'do not bend'. I assure you this is a very rare occurrence. Kind regards

Posted 4 years ago

“2 0f the 3 books arrived but one was incorrect. Still awaiting outcome”

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Posted 4 years ago

“Great. Arrived on time and safely and was dealt with efficiently and proactively by customer service. Although, I did have a problem with my item; nothing on Ackerman’s fault; and was refunded promptly. Couldn’t fault them for anything!”

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Posted 4 years ago

“The reeds arrived exactly two weeks after I ordered them. I'm sure it was more a fault of the post office than yours. Your staff were most helpful when I made an enquiry as to the whereabouts of the reeds a little about a week ago.”

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Posted 4 years ago

“The copy received did not match the picture online. I think the version depicted is out of print and suppliers are substituting with downloaded print versions. The edition is the same. But this version is in a large format so will not fit into black concert folders which might be a problem.”

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Posted 4 years ago

Hello there. Thank you for your review. Sadly it is very difficult to keep up with changes in covers and reprints etc. Oxford University Press themselves still have the old picture up as well. Apologies for the inconvenience. Kind regards Anthony

Posted 4 years ago

“Bought book for my cousin. Arrived in the box in poor condition with corners worn and torn. Not very impressed.”

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Posted 4 years ago

Hello there. I'm very sorry to hear your music arrived damaged. Do you have any images of the packaging at all? Sometimes we can claim from royal mail or hermes for items arriving in bad condition. Kind regards Anthony

Posted 4 years ago

“Unfortunately the music book that I ordered was not suitable for my friend, who sent it back to you. He did ask for an alternative book. Unfortunatly this has not been delivered. I would have preferred my money be taken for the alternative book but my payment has been refunded. How do we resolve this? Regards John.”

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Posted 4 years ago

“Not had time to try the metronome yet as it is a Christmas gift. Very disappointed at the state of the box however as it was very badly damaged. Not ideal for a present!”

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Posted 4 years ago

Hello there, Thank you for your review. We will certainly mention the damage to the packaging to our couriers. We know they are busy at this time of year but it is unacceptable for items to be received like that. Apologies once again Kind regards Anthony

Posted 4 years ago

Ackerman Music is rated 4.9 based on 10,570 reviews