Ackerman Music Reviews

Name: Ackerman Music
Address: 163 Portland Road, Hove
Rating: 4.93

4.9 Rating 11,660 Reviews

98 %

of reviewers recommend Ackerman Music

4.9

Based on 11,660 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0333 3440070

Email:

info@ackermanmusic.co.uk

Location:

163 Portland Road
Hove
BN3 5QJ

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Ackerman Music 5 star review on 2nd March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great. Arrived on time and safely and was dealt with efficiently and proactively by customer service. Although, I did have a problem with my item; nothing on Ackerman’s fault; and was refunded promptly. Couldn’t fault them for anything!”

Helpful Report

Posted 5 years ago

“The reeds arrived exactly two weeks after I ordered them. I'm sure it was more a fault of the post office than yours. Your staff were most helpful when I made an enquiry as to the whereabouts of the reeds a little about a week ago.”

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Posted 5 years ago

“The copy received did not match the picture online. I think the version depicted is out of print and suppliers are substituting with downloaded print versions. The edition is the same. But this version is in a large format so will not fit into black concert folders which might be a problem.”

Helpful Report

Posted 5 years ago

Hello there. Thank you for your review. Sadly it is very difficult to keep up with changes in covers and reprints etc. Oxford University Press themselves still have the old picture up as well. Apologies for the inconvenience. Kind regards Anthony

Posted 5 years ago

“Bought book for my cousin. Arrived in the box in poor condition with corners worn and torn. Not very impressed.”

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Posted 5 years ago

Hello there. I'm very sorry to hear your music arrived damaged. Do you have any images of the packaging at all? Sometimes we can claim from royal mail or hermes for items arriving in bad condition. Kind regards Anthony

Posted 5 years ago

“Unfortunately the music book that I ordered was not suitable for my friend, who sent it back to you. He did ask for an alternative book. Unfortunatly this has not been delivered. I would have preferred my money be taken for the alternative book but my payment has been refunded. How do we resolve this? Regards John.”

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Posted 5 years ago

“Not had time to try the metronome yet as it is a Christmas gift. Very disappointed at the state of the box however as it was very badly damaged. Not ideal for a present!”

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Posted 5 years ago

Hello there, Thank you for your review. We will certainly mention the damage to the packaging to our couriers. We know they are busy at this time of year but it is unacceptable for items to be received like that. Apologies once again Kind regards Anthony

Posted 5 years ago

“The copies were absolutely fine and well packed, arrived in perfect condition - eventually. 10 days delivery was much too late especially as there was no suggestion that the delivery would be that long. Lots to learn from Amazon.”

Helpful Report

Posted 5 years ago

Hello there, Thank you for your review. Sorry if the items took a little longer than expected. We had to order the 2nd copy for you before we sent them out. Alas we can't compete with amazon as we have to use royal mail rather than our own couriers. Kind regards Anthony

Posted 5 years ago

“Goods as expected. Delivery was prompt, thank you.”

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Posted 5 years ago

“The item was delivered in good time. However I received a call letting me know the book I'd ordered was damaged and they could offer me a discount if I wanted to proceed with the order. I agreed to this and the book arrived but I never received my partial refund for the damage to the cover as promised.”

Helpful Report

Posted 6 years ago

Hello there. Thank you for your review. It looks like the partial refund was back in your PayPal account on the 17th June. I hope that clears things up. Kind regards Anthony

Posted 6 years ago

“Ordered the Otto Langey clarinet book. Arrived really quickly but was disappointed as the book I ordered showed the original cover which i wanted and i was sent the new version. I did email Ackerman but got no response”

Helpful Report

Posted 6 years ago

Hi Louise, Sorry to hear you were unhappy with your purchase. We didn't receive any email about the cover though - please resend to us if you wish, It's sometimes difficult to keep up with changing covers etc as the publishers don't always have up to date pictures either. Of course you are welcome to return the item for a full refund if you need to. Kind regards Anthony

Posted 6 years ago

“Straightforward purchase. However inappropriately packaged (too much, badly applied bubble wrap for an unbreakable) so the package burst in the mail.”

Helpful Report

Posted 6 years ago

“The music bag I purchased mail order was not as advertised on the web site so I needed to return it. The packaging it arrived in was also torn to shreds on arrival. When I called the shop to complain they were not very helpful but on escalating to the store manager she agreed to send me a returns label (after a short disagreement) and my refund was then actioned quickly.”

Helpful Report

Posted 6 years ago

Hello there. Sorry this music case wasn't to your taste. We have two black ones in stock normally - one shiny and one matte so weren't sure which one you'd prefer. They are all leather though as described on the website. I apologise on behalf of Royal Mail for the state it arrived in. Normally wrapping in protective bubble wrap and then brown paper is enough for these to arrive in perfect condition. Kind regards Anthony

Posted 6 years ago

“Damaged due to bad packaging .”

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Posted 6 years ago

“Order arrived on time. Unfortunately book was damaged. Pages inside the book were creased.”

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Posted 6 years ago

“I ordered the revised version of the book but was sent the international version. I emailed to ask if this was the same but didn’t hear back. The book itself seems great, I just don’t need all those other languages.”

Helpful Report

Posted 6 years ago

Hello there, thank you for your review. We have just heard back from the publisher regarding this. They have confirmed that the two editions are now combined and all copies are coming as the 'international edition'. Apologies for any inconvenience caused. Kind regards

Posted 6 years ago

“I recently purchased some music and paid for next day delivery - but the item took two days to arrive. Disappointing after having paid so much extra for the next day service.”

Helpful Report

Posted 6 years ago

Hello there, Thank you for your review. Unfortunately you placed your order at 8pm, long after we had closed the shop. Your order was processed the next morning and sent out to arrive the next day as indicated on our website. More information on our delivery service can be found here. https://www.ackermanmusic.co.uk/delivery.html Kind regards Anthony

Posted 6 years ago

“First time I haven't given 5 stars. The reeds I ordered didn't arrive. I emailed to chase up, as they normally come in 24 hours. I was promised a replacement package, which was great. A very squashed box with incomplete address appeared today, with the reeds loose inside - offering no protection at all. This isn't the normal Ackerman style. What happened?”

Helpful Report

Posted 6 years ago

Hi Eloise, Thank you for your review, I'll drop you an email directly to see if we can investigate further. Kind regards Anthony

Posted 6 years ago

“I was sent the wrong product, which was disappointing. The staff were friendly and helpful when I called in order to resolve this issue, but now my order has been delayed by over a week.”

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Posted 7 years ago

“Despite ordering a black folder I was sent a navy one. Fortunately I wasn’t in a hurry for the replacement which arrived four days later with a return postage label for the initial item. Was doubly annoying as I had to drive to the mail delivery office as it came while I was out”

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Posted 7 years ago

“I ordered the book and cd, that is not what came, even though it was what was stated on the invoice. Friendly and helpful staff, but nothing could be done to help as there was no stock of the book with cd”

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Posted 7 years ago

Ackerman Music is rated 4.9 based on 11,660 reviews