Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.45

4.5 Rating 22,813 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 1st July 2026

2842

Anonymous

Anonymous // 01/01/2019

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“Love Abbot Lyon!! Their pieces are so stunning and durable, highly recommend”

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“Giving one star is even being too generous. Ordered a watch and still did not receive it, won’t be purchasing from them again.”

Helpful Report

We’re really sorry to hear this, Nicole! As this was a US order, the parcel will be returned to us when customs fees weren’t paid at delivery. We completely understand how frustrating this is and how disappointing it must be to not receive your order. Please do reach out to our customer care team if you’d like further help - we’d be happy to look into this for you and discuss next steps

“Poor quality and no accountability. I’ve had the same Abbott Lyon jewellery item fail three times — including a replacement that lasted just 9 months. Despite this clear pattern, the company refused any resolution and hid behind warranty terms and “reasonable lifespan” arguments. This isn’t a one-off issue — it’s a repeat durability problem. The product simply doesn’t last. Customer service was polite but ultimately ineffective, and the case was closed without a fair outcome. I wouldn’t recommend based on product quality or how issues are handled.”

Helpful Report

Thanks so much for taking the time to review! We understand your concerns regarding durability and the experience you’ve had across multiple instances. Our Customer Service Management Team have been in touch to assist you with this. Thank you again for your feedback - it’s been noted and shared with the wider team 🧡

“I love all of the jewellery I’ve had from here, I’ve had one ring, a necklace and a bracelet and I have some earrings on the way! The quality is amazing and the delivery is really fast! The customer service is amazing too!!”

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“I don’t ever have to take them off, busy mum of 3 here and it just helps so much knowing I don’t have to take them off for chores or kids activities. I have two bracelets and a necklace so far and so pleased”

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“The Abbott Lyon Jewellery is beautiful and I love the fact you can get personalised peices which are extra special and made just for you”

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“Excellent customer service my ankle tennis chain is gorgeous well made looking fantastic photo does not do it justice it’s sparkles”

Abbott Lyon 5 star review on 3rd April 2026

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“The prices are so reasonable and the quality is second to none”

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“Just love the Birthstone Signature Name Necklace and Mini Heart Birthstone Bracelet I got for my daughter she just loves it. Quality is great and such quick delivery. They were very quick to reply to all my emails. Great service will definitely purchase from this site again.”

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“In love with my purchase! Can’t wait to order again”

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“Stunning pieces and the most gorgeous packaging! Super easy to order the most Beautiful jewelry”

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“Always something new to add to the collection, keeping up with trends there is truly something for everyone and these are the perfect more sentimental gifts.”

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“Very quick delivery of item ordered. Really nice jewellery. And also, a very quick response to a problem I had. All resolved easily with no fuss.”

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“Quality is amazing❤️”

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“I am absolutely obsessed with my Abbott Lyon collection. The quality is honestly incredible and everything feels so premium.”

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“Love all the products”

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“I have yet to receive my item! Im very disappointed in the lack of communication and customer service! I have no solution as yet nor do I have my item! Not been offered refund or anything in way of compensation!”

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We’re really sorry to hear this, Jennifer! We completely understand your frustration with the delay and communication around your order. As the original item was unfortunately lost in transit, our team has already arranged for a replacement to be made for you. We appreciate your patience while this is being sorted and thank you for sharing your feedback and it’s been passed on to the team

“Obsessed with the rings!! Such good quality”

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“There was a problem with my order beyond Abbott Lyons control, upon contact I received above and beyond all the customer service you could wish for, their help and support was much appreciated, nothing was to much "bother" for them, they kept me informed and up to date, checking everything was good for me, their ease of contact, their understanding everything was spot on Their birthstone necklace is beyond beautiful, everything about it, the packaging, the necklace, the engraving, everything is top quality and perfect in every aspect I would not hesitate to shop here again and would totally recommend Abbott Lyon”

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“Abbott lyon never fails to impress me! Jewellery that never tarnishes!! Good for everybody”

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Abbott Lyon is rated 4.5 based on 22,813 reviews