Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.43

4.4 Rating 21,862 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 10th April 2026

Karen S

2844

Anonymous

Anonymous // 01/01/2019

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“My delivery went missing and advisor at Abbott Lyon couldn’t have been more helpful they re ordered my package the next day can’t fault them very pleased with service I received”

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“The delivery was super quick and arrived all in tact. The process of shopping on the website was super simple too😊”

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“There was a delay with my order and they wer very thorough making sure to help me see what the issue was, the piece itself is stunning and im very happy with it, will definitely be ordering again”

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“Abbott Lyon offers beautifully designed, personalised jewellery that feels both luxurious and affordable. Their pieces are consistently praised for high quality, durability, and resistance to tarnishing, making them perfect for everyday wear as well as special occasions2. Customers love the ability to personalise items with names, initials, or birthstones”

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“The most incredible pieces to add to any look and elevate it completely!”

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“Excellent customer service , missing item from order was sorted really quickly and a replacement sent out”

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“Beautiful bracelets, When they got delayed in the post the customer service immediately got it sorted and I received them the next day. Great Buy and excellent service. Thank you. :)”

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“I was blown away by my new personalised necklace. I got my initial, my daughters and husband on my necklace with our birthstones. It’s such a lovely touch and so personal. The quality is so good and the packaging is so sophisticated”

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“Great service. I received my order that had been damaged by the courier. I emailed with my issue and I had a response and replacement items sent out within hours. Thank you!”

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“The quality is good. Good prices and lovely customer service.”

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“What an absolute amazing company that got straight back to me and resolved my issue. One very happy customer and I’d always recommend them and I’m always looking at adding things to my collection.”

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“Gorgeous jewellery, so much choice online. Excellent quality pieces. Quick delivery too! Definitely recommend.”

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“Amazing service & super quick response”

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“I am a returning AL customer. I had an issue with earrings I purchased last year. I sent an email and customer service got back to me so promptly and replaced the earrings for me. The customer service I received was fantastic. I will continue to purchase from AL in the future.”

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“I am absolutely obsessed with my pieces from Abbott Lyon! I cannot wait to wear them!”

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“after a product becoming faulty the speedy response from the online team was great after 2 emails the outcome was that the product price was given on a code to repurchase or choose a different item. very impressed with the outcome will certainly continue to buy products this item was brought as a sentimental piece of personalised jewellery for a friend and means a lot well done to you team very proffesional”

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“I really like the earrings! My ears are extremely sensitive and unless it is gold, silver or titanium, the earrings won't work. I was worried these won't be suitable for my ears, but decided to give them a try because they were gorgeous. I have been wearing them the whole time since I got them, never taking them off and I have zero irritation. I am very impressed! I will see how they will hold up as I wear them in the shower, I can tell the metal is very high quality!”

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“My Abbott Lyon collection is starting to grow and im loving it, all the pieces I own are incredible and amazing quality.”

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“I had a wonderful experience with Abbott Lyon! The jewellery is absolutely stunning. It’s all beautifully crafted, elegant, and exactly as described. You can really tell that a lot of care and attention to detail goes into each piece.”

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“The jewellery its self is beautiful and well made! The only thing that let it down was the custom necklace the quote I was given was something like 12-16 days maybe and in actual fact it took 35 days! I absolutely understand things can happen etc but it was the fact that I was the one chasing it all the time, yes I got the generic update emails but after the quality check one I’d heard nothing for weeks which I’d rather of heard from them saying there was a delay! Also the little logo that hangs at the end of the chain - lovely but the little gaps in it catch and pull my hair so I need to look at removing them especially on the bracelets”

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Abbott Lyon is rated 4.4 based on 21,862 reviews