Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.45

4.5 Rating 22,826 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 1st July 2026

2842

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is 10/10”

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“The staffs service is amazing, i had an issue that was not their fault and they resolved it immediately. My family have also previously bought me something from here and the pieces of jewellery are so lovely! Definitely recommend!”

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“I ordered the initial gold bracelet love it!!! The chain is so thin it makes it look luxurious.”

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“Amazing customer service! Had a broken earring and over a chat message they have sorted it out with ease! Khayelihle was amazing to deal with! And I can’t wait to redeem my refund code, on something gorgeous to wear! Many thanks to the team at Abbott Lyon”

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“Necklace and braclet I ordered were gorgeous I’m sure my granddaughter will love them when she opens them on Xmas morning. They were both beautifully crafted and look exactly how I pictured them… Abbott Lyon were fantastic keeping me updated at every stage from production right thru to delivery! Very satisfied and will definitely order from them again”

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“Had a problem with my order and it was sorted immediately and with no fuss. Brilliant service”

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“Unreal products - I love the quality and colours”

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“I placed an order for my daughters 18th, unfortunately the parcel went missing due to where the courier left it. I informed Abbot Lyon and within 3 days a replacement was delivered. Great customer service. The jewellery itself is beautiful and my daughter will be very happy.”

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“Beautiful jewellery , bought for my daughter’s 50th birthday . Prompt delivery Will certainly be using Abbott Lyon more often . Thank you”

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“I cannot fault the customer service . I had an issue with the delivery and immediately had assistance when I’d emailed Abbott Lyon about the problem. They looked into the issue for me and the order arrived in due course. Nice to deal with a business that cares about its customers and is speedy in response.”

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“Item ordered arrived as described in beautiful packaging with a thank you note”

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“Had an issue with a free item being missing !! But the customer service team were fantastic and had it sent out straight away .”

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“Absolutely superb customer service will definitely recommend to family and friends”

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“Had a question about an order I had placed. I contacted customer service through the website. I received the answers I needed within the hour. This gave me great peace of mind that my order was correct and I was being well looked after. Brilliant service and easy to use website.”

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“Love Love my earrings, top quality quick service. 100 recommend to all friends and family.”

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“Really good customer service! Would use again”

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“Have purchased a lot from Abbott Lyon and have been happy with everything that I have received.. delivery has been very good as well would recommend this company…”

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“What a fantastic team , great customer service . Very friendly and the jewellery is fabulous .”

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“Extremely happy with the service and the product provide. Thanks a million”

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“I received a stunning bracelet for my 22nd birthday in August which unfortunately snapped recently. I took photos and spoke to the customer support team who have resolved me issue within 24 hours and have been nothing but helpful. Amazing customer service!”

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Abbott Lyon is rated 4.5 based on 22,826 reviews