Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.34

4.3 Rating 13,370 Reviews

82 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 12th August 2025

2681

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my order they said it was lost I never got tracking information on it I’m not happy at all.”

Helpful Report

“Worst customer service never even dispatched order”

Helpful Report

“Ordered 2 necklaces for my wife’s birthday it stated 4-5 day delivery , which should have arrived today . To be told via the live chat it won’t be with me until end of next week her birthday is Wednesday , the response was if you want to cancell the order you can , I want the order . Now I have nothing to give and we’re going away tomorrow. Thankyou for your customer service. First and last time ordering. Very unprofessional.”

Helpful Report

Thank you for taking the time to leave this review for us, Ceri! I am so sorry to hear of this issue - please be assured that we have passed this onto the relevant department, who will take your feedback on board & look for ways to improve. Thank you for sharing this and if we can assist with anything else at all, please don't hesitate to reach out to our team

“Obscene wait times, unhelpful automated customer service. Dreadful company. Orders progress through 5 stages before sent, each progression notifies you with an email. My order has gone backwards multiple times! Been left in the "Ready to deliver stage" for a week. Missed the birthday of whom the gift was for. Can't speak to a human. Still no news on delivery. No specific updates on order just "It will come when it comes" attitude”

Helpful Report

Thanks so much for this feedback. I can assure you that you were talking to our agents each time but I will absolutely pass this feedback on to our team so that we can look for ways to improve. If we may be of any further assistance, please don't hesitate to reach back out to our team at help@abbottlyonsupport.com

“Item faulty unable to help as it was a gift Regardless it’s a item that they produce Such a shame it wasn’t cheap Unable to wear as clasp is rubbish keeps falling off I wouldn’t recommend the heart bracelet Try another item or buy from another company”

Helpful Report

“The customer service were helpful and delivery was not quick, but within the timescale given for a personalised item. The personalised bracelet broke on the first day of wearing (detached next to one of the letters) so a replacement was sent. This lost two of the 'diamonds' within a fortnight. I was hugely disappointed as it had been a special gift for my 16 year old. I would add photos but it would show my daughters name.”

Helpful Report

“Purchased a bracelet, one letter fell off. Received a replacement with no issues and now this has broken after wearing it twice. Bad quality for the price”

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“Do not buy, awful customer service. False advertisement of what you have actually ordered. I thought I was buying the kisses necklace but no where did it tell me you have to add each x as a charm and even know the necklaces were only in production stage they said I could not add and pay for the extra charms. Shocking!! Paid £120 for this. Still have not received the necklace’s.”

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“Awful customer service. Ordered a personalised bracelet for my daughter’s and it has still not arrived by promised delivery date! And didn’t receive any updates on my order. It’s almost a month since I have placed the order.”

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“Do not buy from these. They keep saying Quality control have sent the batch back, you will receive soon. But still NOT received anything.”

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“I purchased a clover leaf personalised bracelet, after only wearing it a couple of times the link between the initials broke. Customer service were amazing and gave me a code to purchase another item. I chose to buy the same bracelet thinking it wouldn't happen again and now the chain that tightens the bracelet up has broken. To say I'm disappointed is an understating.”

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“Awful customer service. Ordered a personalised bracelet for a friend's 40th and it has still not arrived by promised delivery date! Now they have blocked the email address it was ordered from when we complained.”

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“Bought 2 bracelets, one broke after a couple of weeks.the other bracelet doesn’t fasten properly, very disappointed won’t be buying again.”

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“I ordered a name necklace..Tina.... but when arrived dint look anytime Tina.. t was a f and no I.. just a blob but apparently thats acceptable from Abbott lyon. no refund available.. but can't see this on the border or warranty information.. BE VERY CAREFUL IF ORDERING A NAME.. YOU MAY LOOSE £80 PLUS ..”

Helpful Report

“Do not buy. Very cheap jewelry. Dont fall for the Instagram ad. I got the tennis diamond necklace and name bracelet. Clasp doesn’t even close. Very disappointed.”

Helpful Report

“Shocking customer service and products. Do not order from this company!!!! Products that you see online are not the same quality and style you receive. When trying to resolve with customer service all they care about is what they can't refund IE: Personalised gift bag even though the colour and style I ordered was completely different to what I was sent and shown in my order confirmation email. Also a birth stone heart pendant came showing the screw through it, AGAIN this wasn't shown like this on their website and when pointing this out to customer service they just ignored my comment. At this point I gave up going backwards and forth with customer service and settled for a refund minus £8.49 as they refused to refund gift bag and charged me for returning items!!!!!”

Helpful Report

“Ordered a bracelet which was the wrong size. Sent the item back and have not received a replacement or a response regarding my order. Terrible customer service would not recommend your products to others.”

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“Over £230 I spent on this jewellery they still haven’t fulfilled my order I have never had any problems with ordering online before untill this s¥*t show of a company please please think twice before ordering or spend that much more money and buy real gold. They use famous faces to promote their products and I bet they don’t have problems getting their orders. I feel so silly that I was taken in by the hype and insta lesson learned tho.”

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“Lovely pendents but very flimsy cheap chain expected better quality to be fair for the price ...”

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“Bracelet tarnished within 1 month - very disappointing however the customer service department was good.”

Helpful Report

We're so sorry to hear about this issue with your bracelet, but so pleased to hear that our customer service team were able to support you with this. If you need anything else at all, please don't hesitate to follow up with the team via the current email thread 🧡

Abbott Lyon is rated 4.3 based on 13,370 reviews