Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.44

4.4 Rating 22,165 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 9th May 2026

2841

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The box had clearly been opened by someone when my son took the box off the delivery driver .That is worrying. Not happy. Jewellery was in box .”

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“I clicked the wrong order this morning and after getting in touch with Abbott Lyon .They had it sorted in minutes .What a excellent service and i will be ordering again.”

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“I had some concerns in my finance and reached out for professional guidance. The process was discreet, and communication was clear at every step. Their advice gave me a better understanding of the situation and confidence to move forward.”

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“Order was shipped quickly and came beautifully wrapped.”

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“I recently ordered from Abbott Lyon and overall I’m really happy with my purchase. The website was easy to use and there were lots of nice, modern designs to choose from. I went for a personalised piece, which made it feel a bit more special.”

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“Hi bought some bracelets for my friends 60th birthday,I love them but it's not my friends birthday until 15th April so haven't given it to her yet”

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“I have purchased the Abbott Lyon’s moon and back bangle and earrings, I absolutely love them both. The quality is amazing, and the sparkle. I’ve had loads of lovely compliments.”

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“Absolutely beautiful love lock pendant its so pretty, quite weighty. And looks like real gold, its gorgeous, ive had so many comments, where did I buy it. And I have a photo of my lovely dog inside. Even the green birthstone looks like a real emerald. Stunning. Thank you Abbott lyon.”

Abbott Lyon 5 star review on 10th April 2026

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“Stunning, beautiful jewelery at affordable prices. I just keep buying for friends and family and they all love it too.”

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“Lovely product”

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“I am beyond disappointed with this company and their so-called “customer service.” I ordered a name necklace for €109 and what followed was nothing short of a frustrating, costly ordeal. The first necklace arrived faulty, and I was forced to pay €16 out of my own pocket just to return it — something no customer should have to do when the product is defective. When the replacement arrived, unbelievably, it was faulty *again*. At that point, any reasonable company would take full responsibility and issue a complete refund. Instead, I was offered either a partial refund or a credit note that didn’t even match what I originally paid. To make matters worse, they could not guarantee that a third replacement wouldn’t also be faulty — which says everything about their quality control. In the end, I’ve been left with a necklace that spells the wrong name, and I’m out around €60 for the privilege. Offering me just €62 back after all of this is frankly insulting. This experience has been a complete waste of time and money. Poor product quality, worse customer service, and zero accountability. I would strongly advise anyone considering ordering from this company to think twice.”

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We're truly sorry for the experience you had - this fell below the standard we hold ourselves to, and we completely understand your frustration. We can see our team has now issued a refund, and we hope this goes some way towards resolving things. We're sorry it took this long to get there!

“Love my purchase. Had a customer service issue and was resolved immediately - excellent after sales service.”

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“Love this company and the stunning products! Especially great that you can personalise”

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“I am obsessed with how stunning the pieces are and the fact that they’re waterproof means that I don’t have to worry about getting them wet!”

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“Heritage Bracelet in GoldThe timeless design and how versatile it is—I can wear it every day and style it with anything.”

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“Love everything about Abbott Lyon jewellery. I wear it daily, it looks luxe for a fraction of the price ✨”

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“Perfect jewellery helping me express myself by personalising”

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“I honestly couldn't believe it. I ordered and it was delivered the next day. As always securely packaged. I ordered the silver moon and back ring and its stunning 😍”

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“The most stunning ring, I’m so happy with it. Arrived so beautifully packaged too. Thank you AL 🧡✨”

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Abbott Lyon is rated 4.4 based on 22,165 reviews