Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.34

4.3 Rating 13,395 Reviews

82 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 12th August 2025

2681

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful took ages to Come sent the wrong items two things not right then ignored all my emails? Such bad customer service if you order from them they won’t get back in contact to refund you or amend anything so your left with the wrong items and no refund or money back..: awful”

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“Utter joke of a company I am still waiting for my refund”

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“Customer service absolutely shocking, my items had gone missing but the money had gone out my bank 3 weeks to get any reply from emails, wats app, Instagram, fb etc every way possible I tried contacting them with no luck 4 and half weeks of money out my bank and no items they r finally issuing a refund which will take up to 10 days to go in my bank. I would never buy from the company again which is a shame as jewellery is amazing but just due to the stress and lack of service support worst company I have ever brought from when there has been an issue”

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“Delivery times are a joke. Ordered over 2 weeks ago with delivery stated as 3-5 working days. Item still not arrived. Wouldn’t order from this company again.”

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“Ordered a necklace and bracelet .. bracelet didnt arrive. No replies from customer service ! Absolutely disgusting to ignore customers but seems you ignore anyone and everyone !!”

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“Sent the wrong item and won't respond to emails. Won't refund. Wont sent the actual item I paid for. Disgusting customer service.”

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“Really poor quality, they itch my ears and tarnish even though advertisement says it doesn’t”

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“If I could leave no stars I would I ordered a 3 clover necklace and a bracelet. The clover necklace arrived, The bracelet did not (and still has not) For the price paid, the necklace is absolutely shocking quality, proper cheap tat. I've had fair nicer for a fraction of the price from Etsy! I requested return information and was told I could not return 'personalised'. I pointed out putting 3 plain clovers onto a necklace is not personalised but apparently it is classed as custom as I choose between 1 and 5 clovers!!! Had I known this con I would not have ordered! If it had my name on or similar I would totally understand - they can easily remove the clovers and re-sell! Now I am engaged in a conversation with a sarcastic customer 'service' person who is beyond unhelpful, sarcastic and really is in the wrong job avoiding questions as to where the rest of my order is but I am to 'have a nice day!' Absolutely shocking service. Avoid this Company at all costs!!!”

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“Do not purchase from this company!! I purchased a gold plated heart bangle to find when it arrived the hearts had 7 crystal stones missing, A replacement was sent out again this time after only 2 days of use 5 crystal stones fell out and the bangle kept coming undone, I have been offered another one of there products but I do not want one so asked kindly for a refund and a return label so I can return this poor quality faulty bangle, Now atfer 6 emails no one is replying! So buyers please beware I will never buy from here again, they sell low quality items made to look good!”

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“Didn’t receive this charm and extender chain was different colour to necklace.Not impressed was for my daughters birthday. Awful customer service has taken 2 weeks and still no resolution.”

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“Not received and emails ignored, not impressed!”

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“Iv not received any of my order and have ask for a refund and no one has got back to me!”

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“I have not received my order I have not had a refund I am very unhappy”

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“Paid for next day delivery, unfortunately we missed the first attempted delivery due to an urgent vet visit. No further attempts have been made for delivery in the last 10 days and no communication from Evri or Abbott Lyon.”

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“I have emailed for an exchange or refund but had no reply..clasp faulty and diamond fallen out after one week. Would really appreciate your response”

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“One of my letters was placed on wonky. I have written to you a lot to complain and I've heard nothing back. Appalling service”

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“Can’t review the necklace as it did not arrive but I would give 0 to your customer service if I could. Not had any resolution to the issue. Ordered 28th July and still not received it.”

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“Really disappointed 😢 love the bracelet but the clasp is very easily opened even if knocked slightly”

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“the Jewellery all arrived and was perfect. however, the gift extras of the gif bag and stamp did not arrive even though order status says fulfilled. I have tried to contact customer service and there has been no reply and there has been many days since the order. I am very dissatisfied with this”

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“Terrible customer service, tried to return an item apparently its engraved with a single letter, which can be reused, but they say it's personalised, if it was a full name I would understand, but not the letter A. So no I don't recommend”

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Abbott Lyon is rated 4.3 based on 13,395 reviews