Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.33

4.3 Rating 13,136 Reviews

82 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 7th August 2025

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Abbott Lyon 5 star review on 5th August 2025

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Abbott Lyon 5 star review on 4th August 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely first class customer service when I had two issues. Very kind and generous, with quick and professional responses! The issues aren’t the reason for the four stars- I was just a little disappointed that the pear-cut solitaire ring isn’t round and chunky as it looked- it’s flat on the sides, feels a little light and seems a bit more ‘costume jewellery’ although it’s pricey. Just be careful because the height of the solitaire can be knocked and catch on things. However, it’s a gorgeous-looking ring and the engraving inside came out nice.”

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“I ordered an initial bracelet a few months ago which unfortunately has lost 2 out of 3 letters from it, i got in touch with abbott lyon about the issue and their response was so quick and were able to offer a solution quickly!”

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“I ordered an engraved pendant necklace, it took 3 days to arrive. It was very well packaged. Unfortunately the chain was not long enough, so I contacted Abbott Lyon and asked to see if I could purchase more links. Unfortunately it was something they couldn't do. So I requested a refund for the chain. The only downside was I have only been offered half the price I paid or alternatively I could have a credit note for 2/3rds the price. As I wanted to replace the chain I opted for the refund. Apart from that, I highly recommend this company their communication was fantastic and my emails were replied to straight away.”

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“Due to a glitch with Google autofill the wrong address was on the order. It ended up being an amalgamation of billing and delivery addresses - which, therefore, did not exist as an address. I contacted Abbott Lyon via email and received great help, managing to get the address changed. I’d paid for next day delivery, so it was time critical. Thanks for your help!”

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“Lovely watch, however I was very annoyed with the strap, had to take it to a shop to adjust (extra money paid). Would say a little overpriced for a mostly unknown brand. Would not buy again.”

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“The items i have had in paist have always been wonderful , however i have been let down by Evri on delivery on a very important birthday gift”

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“Don’t buy anything from this”

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“I have bought numerous bits in the last year and love them all. Wish I'd bought for myself and not given as gifts!! I did however receive one of your watches as a 30th wedding anniversary gift and it's absolutely beautiful 😍”

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“Bought for my wife’s birthday, and it looks great. Good communication on how things were going too, although I did receive a ‘we're just checking things again’ email after I’d already received a delivery email. Overall my wife is very happy with it, and it appears well made.”

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“I have made 2 orders and what I like the most is the communication between brand and customer about the shipping, order preparation and if you order anything personalised, the brand is letting you know in email that how long time it will take to prepare your jewellery. Abbott Lyon always delivers excellent service and beautiful elegant packaging which is very important when receiving your new jewellery. I highly recommend.”

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“Love Love my necklace. One complaint is that it constantly flips around.”

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“Fitted great for the wife she needed it as she's had a hard time and lit her day up”

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“Always loved jewellery from Abbott Lyon, but the heart bracelet has a very thin chain and not as good quality as other items I have purchased. Still lovely though.”

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“Items I purchased arrived promptly and very well packaged. All my jewellery was beautiful. I did have an issue with one but the customer support was fantastic and rectified it immediately.”

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“Package still not here after 12 days”

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“Love my new earrings and bracelet but dropped a star as bangle is very small. Luckily I have slim wrist as it is still hard to put on”

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“Ordered the mini heart token with personalisation. Dispatched very quickly and happy with the item received last week.”

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“Was very pleased with my purchase it was a gift and my friend loved it .”

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“Excellent service! However I am yet to view the item that I purchased as it is packaged so nicely and as this is a gift for my Daughter in laws special birthday don't want to spoil the package. Looking forward to Tuesday to see the item!”

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“I have ordered from Abbott Lyon many times and all have been exceptional quality. A few times the time taken has been longer than anticipated but there has always been unbelievable customer service, keeping me updated and reply very quickly when reached out to! overall very happy.”

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Abbott Lyon is rated 4.3 based on 13,136 reviews