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Abbott Lyon Reviews

4.2 Rating 8,144 Reviews

77 %

of reviewers recommend Abbott Lyon

Company Reviews

Product Reviews

4.2

Based on 8,144 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 25th May 2024

Abbott Lyon 5 star review on 25th May 2024

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Abbott Lyon 5 star review on 21st May 2024

Abbott Lyon 5 star review on 21st May 2024

Abbott Lyon 5 star review on 21st May 2024

2122

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice bag and delivery very quick and professional.”

Thank you so much for your review, it's great to hear that you love your bag! We appreciate your support & look forward to seeing you again in the future! 💕

“Excellent customer service”

We're super pleased to receive your review, Fiona - thank you so much! 😍

“Very pleased with my order. Beautiful packaged. Will be ordering from the company again”

Thank you so much for your kind comments! We are delighted to hear that you love your new order! We hope to see you again soon! x

“Excellent customer service. Second to none. One very happy customer”

We're so grateful for the time you've taken to share your feedback on your recent customer service experience & over the moon to hear that it was a positive one! Hopefully we'll see you again soon! 😍

“Quick service.”

We appreciate you taking the time to leave us a positive review!! 💖

“Great service. Really helpful staff”

Thank you for taking the time out to leave us this review, we really appreciate it! ✨

“Really pretty bracelet. The initial is much smaller than expected and bracelet a bit delicate so I can't wear it daily. Good value for money.”

Thank you so much for sharing this feedback Samantha - I will be sure to pass this onto the team! We want you to find the perfect bracelet to suit you - if you did want to exchange your bracelet for a different style, please feel free to reach out to our friendly customer service team. They will be more than happy to help assist you with finding a great replacement piece! The email is returns@abbottlyon.com ✨

“I ordered these rings for my friends birthday. The rings are beautiful, but I was really disappointed with the packaging. They are a cluster ring, yet each ring came in an individual cardboard envelope. Nothing else! I didn’t want to give my friend three cardboard envelopes! For £100 I was disappointed on the packaging.”

We’re so sorry to hear that you aren’t 100% happy with the packaging for your new AL bundle, Dawn - please be assured that we have passed this onto the relevant department, who will take your feedback on board & look for ways to improve. Thank you for sharing this! xx

“Lovely necklace shame about the T”

Thank you so much for your kind feedback 💕

“I’m happy with the quality however this particular charm is on the small side and therefore is not easy to tell apart from the chain. I would suggest this is made larger”

Thank you so much for taking the time to leave us this review & feedback, Julie - please be assured that we have passed this onto the relevant department, who will take your feedback on board & look for ways to improve. Thank you for sharing this! xx

“The bag is lovely and big but disappointed that it did not come with a dust bag,”

We are so pleased to hear that you are loving your new bag✨ Thank you for your feedback, we will pass this suggestion on to our team!

“Smaller than what I thought for the money ! It is cute”

Thank you for taking the time out to leave us this review, we really appreciate it! ✨

“It is very pretty and delicate was a little disappointed with how little the name was!”

Thank you so much for sharing this feedback - I will be sure to pass this onto the team! In the meantime, if you have any questions or queries, please do not hesitate to contact us via Live Chat, WhatsApp, email (at 'help@abbottlyonsupport.com') or Direct Message us via our social media with your email address, order number and the details of your query and our friendly customer service team will be more than happy to help look into this for you! Best Wishes x

“Let me know what was going on with my order at all times, and arrived bang on time. It's been second order i had with them, and all very good”

It makes our day to hear kind feedback like yours & we can't tell you how grateful we are for the time you've taken to share this, Dominic! We hope to welcome you back again soon! 💖

“the ring was good an acceptable”

We appreciate you taking the time to leave us a positive review!! 💖

“This item didn’t arrive, been on to customer services and they are re sending”

We really can't apologise enough for any issues you experienced with your order, Katie, but we are really grateful that our team was there to get everything sorted and made sure to make things right! x

“Absolutely beautiful jewellery, very easy to wear and looks substantial when worn. Quality looks and feel great. Packaging is beautiful.”

We always aim to provide the highest quality products so it always makes so proud to hear feedback like this, Rosina - thank you so much for taking the time to leave us this review 😍

“Loved the anklet but the bit from the clasp to the sign was tangled manage to unravel. Fast delivery as well”

Thank you so much for the review Jane & I'm so pleased to hear that you love your stunning new anklet, if you ever have any questions regarding your items or you need some support then you can always reach us at help@abbottlyonsupport.com ❣️

“Lovely jewellery”

Thanks so much for your 5-star review, Karen - this means the world to us!! ❣️

“The necklace and charms are lovely but how do I get the charms on the necklace? Can someone get back to me please”

We're so sorry to hear that you're having some issues with your order - a member of our support team will be in touch to assist you shortly. Please look out for an email from help@abbottlyonsupport.com & if you don't receive anything soon, do check your junk/spam folder. Thank you!

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Abbott Lyon is rated 4.2 based on 8,144 reviews