Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.45

4.5 Rating 22,818 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 1st July 2026

2842

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick response and resolved my issue. Can’t fault the service”

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“Loverley assistance”

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“Amazing jewellery and good price too. I love how you can also get personalised items”

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“Responses were quick and accurate. Much better than emailing, as I didn’t get a response after the first reply. Thank you”

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“Ver disappointed with this company, received a pair of earrings that weren’t matching. I’m having trouble trying to send them back as I’m housebound. I would never use this company again and i will be reporting them”

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Thank you for sharing your feedback Eileen - we're really sorry to hear the earrings weren't quite what you hoped for. I can see our team have reached out to you with a solution and will continue to support you directly.

“Always on the ball with updates Great Service..”

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“Very pleased with all my purchases. Delivery was quick and the jewellery is fantastic quality. A bargain on the Black Friday deals. Will definitely order again”

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“Still haven’t received my order that I paid for on the 11-11-25”

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So sorry to hear this Trevor - your parcel is currently with Irish customs. This part is a manual process and can take a little time. We appreciate your patience whilst it makes its way through. We're sure it will be with you ASAP!

“My order was lost by EVRI (who claimed they had try to deliver it unsuccessfully, but as I was working from home I knew it was a lie as their status had never changed from out for delivery. Abbott Lyon customer service were great - they found that EVRI had indeed lost the package and would investigate and sent another one out immediately which arrived two days later so i was pretty impressed. Plus they put a name to their responses so you have a point of contact. So yes I'm pleased. EVRI are a complete shame.”

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“Really quick response time from customer support and very helpful”

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“Wrong item sent by accident but responded to my email within 2 hours with a code to re-order item. Accidents happen and it’s Christmas time so expected to be busy”

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“Fantastic to deal with so helpful. I unfortunately had a problem with my order, missing due to damaged box when delivered- absolutely not their fault but what a great company they were helpful and dealt with my issue promptly and made it very stress free. And absolutely stunning jewellery!”

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“necklace beautiful but very disappointing you have to put together yourself l know it’s not hard but for the price you pay for jewellery did expect to be put together did chat to a robot which said you can add to necklace gems still think necklace should be ready to wear”

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“Haven't received my item yet so not sure why you sure sending me this??”

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Sorry to hear you have been invited to review before receiving your item. We will look into this and feedback to the right team. Apologies for any inconvenience.

“The Abbott Lyon support was excellent, very quick and easy and my item is now on the way thank you.”

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“It’s hard for me to give a honest review, the items I ordered was not delivered, But when I informed them was told that that they will send out the correct items by the 12th, so I am just waiting if I get them, before I can be honest on the product and service”

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“Chain us nice, but the isn't very clear. Not very impressed”

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Thank you for sharing your thoughts - we're really glad you liked the chain, though we understand the engraving not being as clear as expected. We will share back with the team.

“I got my girlfriend a watch and earrings for her birthday and she loves them. Abbott lyon is her favourite jewellery and she's got a jewellery box full of Abbott lyon. Thank you for being so amazing and keep up the good work at Abbott. ♥️”

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“This is the second request I have been sent to review Abbott Lynon however very frustratingly have not yet recieved my order made on 1-Dec for delivery 'between 5th December and 8th December'. Evri said they would deliver on 6-Dec however it never came. Evri contacted me and said 'your parcel(s) are still due for delivery today' but it never came I contacted Abbott Lyon customer service on 8-Dec and was told a response would be in 48 hours. The order has still not arrived and I've since been sent 2 emails asking to provide a review so have no choice other than to write about this negative experience.”

Helpful Report

Thank you for sharing this James, we understand how frustrating it's been. We can see the courier wasn't able to deliver due to an issue with the address, we have updated this with the courier as per confirmation from yourself. Thank you for your feedback on the invite to review, I will share that back with the team.

“Very efficient service, jewellry arrived safely, beautifully wrapped. It's a Xmas present for my daughter so will need to wait until December 25 to see if she likes it but I'm sure she will as she had wanted a swatch from yourselves for a while. I also got a very good deal on Black Friday.”

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Abbott Lyon is rated 4.5 based on 22,818 reviews