Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.44

4.4 Rating 22,359 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 15th June 2026

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Abbott Lyon 5 star review on 9th May 2026

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Abbott Lyon 5 star review on 26th April 2026

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Abbott Lyon 5 star review on 22nd March 2026

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2845

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking service i ordered on the 8th of December and im still waiting, they even accepted they are in the wrong and gave me a voucher to spend promised it would still be there for Christmas and im still waiting as of the 30th of December Absolutely shocking company this is the second year running my purchases have not turned up and I will never make the mistake of ordering from them again and I will spread the word far and wide that this company should not be touched”

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“Still have not received the order. 15 days later”

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“Absolutely abmissal upto now, ruined the wife's christmas as her present didn't arrive offered £75gift card with guaranteed xmas eve delivery and this apparently went missing aswell and never turned up. Really unhappy with the whole experience”

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“I have not received my wife’s Christmas gift yet and can only speak to a robot! Not happy at all and email address I found doesn’t work to them!”

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“Amazing Thank you my sister loved it”

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“Abbot Lyon never fails to disappoint, I am obssessed with all of the product and I love them even more in person when they arrive! Amazing products!”

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“I am unable to write a review as i am still waiting for the item to be delivered ?????”

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“I bought three necklaces for my daughters and they were beautiful quality, the packaging was lovely and I was very happy with the order.”

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“Terrible customer service I ordered personalised necklaces to be ok time for Christmas my eta was 14th-17th December still to this date 40-12-2025 still not received Christmas presents! Zero help from the Ai generated chat”

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“Still awaiting the original pieces I ordered at the beginning of November. However, The piece I ordered with the voucher I received for the delay has been delivered. Disappointed with the experience as the original was a personalised Christmas gift which still hasn’t been received, 8 weeks since the order was placed”

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“Yet another amazing purchase from Abbott Lyon. My granddaughters loved their naked necklaces”

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“Not just quality jewelry at great prices, but a company that actually values it's customers. An absolutely wonderful experience, I am very happy to recommend their services to you. Thank you Abbott and Lyon.”

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“I had good service via email after delivery was put in wrong house DPD very bad service . I was expecting the item to be a little bit bigger than it is , but have got no choice now as it’s for my daughter 50th birthday . I have bought earrings before & they were smaller than expected.”

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“Very poor. It was a gift for Christmas and has only just come. Very disappointing.”

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“I bought my sister-in-law the Molten Amazonite Stone Huggie Earrings (Gold) and she absolutely adored them ✨”

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“Was promised delivery before Xmas then said wouldn’t be delivered so said order something new with 100 gift code and that will definitely be delivered before Xmas it wasn’t and code didn’t work so not happy at all will be returning products”

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“Are you taking the mickey? You took our money, repeatedly guaranteed delivery, then did nothing. We still have still not recieved anything thing, nor have you bothered to contact us explain when we will get what we have paid for, only bothered about you ratings. Awful company. Do not use. Currently in contact with trading standards.”

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“Ordered for a Christmas gift on 1st Dec. It’s now 30th Dec and my order still hasn’t arrived. Very poor customer service and very poor service in general. I would recommend ordering at least 2 months in advance if planning on buying for certain occasion/gift”

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“Happy with recent purchase, lovely packaging and all round good service. Will purchase again.”

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“Excellent customer service didn't get my necklaces to me in time for Christmas so contacted me to offer £125.00 voucher for something that would be delivered by Christmas. Ordered 2 rings which were delivered before Christmas and were very beautiful. Amazing company thank you so much for your thoughtful gesture making sure I had something to give”

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Abbott Lyon is rated 4.4 based on 22,359 reviews