Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.45

4.5 Rating 22,816 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 1st July 2026

2842

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m still waiting for a return call or email regarding my complaint !”

Helpful Report

We’re very sorry for the delay in responding to your complaint. Our team has now been in touch and issued a full refund. We sincerely apologise for the frustration and inconvenience this has caused.

“First time using this company and I was so delighted with everything from start to finish ... customer service was excellent and this little personalised necklace is so beautiful”

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“Absolutely brilliant service, kept updated on order status and delivered on time, excellent service, will certainly be using again. Wife loved her personal jewellery.”

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“I have given Abbott Lyon 1 star as there is no 0 star rating. Firstly, AL dispatched the order to Evri, whom then proceeded to lose the order BUT following no news / update from either AL or Evri it was only when i chased the item and many emails later (more on the emails in a bit) it was agreed the item had been lost and a replacement to be sent. Secondly, the item was a Birthday / Chrismas present and arrived circa 7 days later than Christmas and circa 12 days late for birthday. The order was made on the 13th December and arrived just before new year. Complete dissapointment on all acounts Thirdly, customer service - Probably one of the most worse customer service experiences in 30 years of using and ordering from the internet. AL has no phone contacts just a bot and an email address. The bot eventually points you to the email address, so what is the point other than a few general FAQ's. Third continued - Standard email response (automated i am sure), we will get back to you in 48 hours.... And guess what, nearly to the minute, 48 hours later you get the next frustrating email!! If only i could have spoken to a human, my issue would have been resolved in 10 minutes not 10 days!! Summary - 100% dissapointing experience, highly unlikely we will ever us AL again, no customer service (human). I am sure when things go ok, they go ok, but when things don't, the wheels compeltly fall off with AL and it is very diffiult. The Ryanair of online jewelry”

Helpful Report

We’re really sorry for the frustration and disappointment this caused, Paul! Unfortunately, the courier didn’t notify us of the issue, so we truly appreciate you bringing it to our attention so we could arrange a replacement. Your feedback around communication is noted, and we’re sorry we let you down on this occasion

“Fantastic service. Very quick delivery considering we ordered over the Christmas period. The beautiful watch, part of a collection from Stacey Solomon is for a special birthday and has lived up to all our expectations. Beautifully wrapped and presented makes gifting it that bit easier and special.”

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“Such an elegant piece. I ordered the crossover bangle and it really does not disappoint. It's a timeless piece.”

Abbott Lyon 5 star review on 5th January 2026

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“Be careful when ordering from this company. They don't tell you till it's too late that they tack on an additional $50 for shipping after you have already paid and placed your order.!!! This additional bill comes a week or two after your order is placed from a shipping company. What a scam!!”

Helpful Report

We’re sorry for the confusion caused, Gail. For US orders, customs and import fees are charged by local authorities and are outside of our control. Before completing checkout, there is a mandatory checkbox explaining these potential fees to help ensure customers are aware ahead of purchase. We always aim to be as transparent as possible and appreciate your feedback.

“Unfortunately the bracelet is too small and it did not give options for different sizes ?”

Helpful Report

We’re sorry to hear the bracelet didn’t fit as hoped, Kendell! This design comes in one size, but the measurements are included in the product description to help guide sizing. We really appreciate your feedback and will pass it on to our team for consideration!

“Absolutely love my crossover bangle that I have just received.”

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“I absolutely love this company for jewellery I buy from here at least four times a year. I did have a problem on one of my orders this year unfortunately but it was quickly resolved with a very satisfying ending . A special thanks to Vuyiswa for sorting out my problem ☺️.”

Helpful Report

“I have ordered many things from Abbott Lyon over the last 2 years - some as gifts and others for myself. The quality is very good and the look is amazing. My daughter loves the jewellery I have bought her. Would highly recommend.”

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“Although the jewellery was lovely I will not be buying again from Abbott Lyon as my order was placed on 8th Dec plenty of time for Christmas it did not arrive until 27th Dec despite being guaranteed it would arrive before. Appalling customer service.”

Helpful Report

We’re very sorry for the delay and completely understand your disappointment, especially as this was intended as a Christmas gift. We sincerely apologise for the delivery not arriving as guaranteed and for the frustration caused. Thank you for your feedback -0 we’ll use it to improve our service moving forward!

“Had an issue with a bracelet, provided photos and customer service was extremely quick to respond and offered me a replacement which was received within 48 hours. Couldn’t fault there reaction time. Much appreciated”

Helpful Report

“Even though the items i received was absolutley beautiful.. it arrivee 6 weeks later tham it should have.. Took me going to social media and contacting company loads of time to receive. Customer service is shocking!! Cant speak to anyone to help.. AI chat is generic and sends automated replies which are unhelpful”

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“The jewellery is so dainty and beautiful. I also love how it is all packaged z”

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“Super happy with the products that I recently purchased from Abbott Lyon. Perfect gifts for Christmas, loved being able to personalize them and also so easy to style with so many looks. Would definitely recommend and would purchase from again in the future.”

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“my necklace & bracelet look beautiful”

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“Unfortunately only 3star rating HOWEVER….. this was only due to an error or unfortunate mistake i hope. Goods ordered where not in the box however when i raised this with customer services they promptly re sent the order again, and for that and the ease of rectifying the situation i cannot fault them at all,”

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“I have ordered quite a few pieces from Abbott Lyon an I can’t say anything negative about them Would definitely recommend buying from them as service is spot on an the jewellery is really good quality and great value for money”

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“Lovely bracelet was a bit disappointed that the charm wasn’t attached as I had to take to a jewellers”

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Abbott Lyon is rated 4.5 based on 22,816 reviews