Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.44

4.4 Rating 22,360 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 15th June 2026

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Abbott Lyon 5 star review on 9th May 2026

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Abbott Lyon 5 star review on 26th April 2026

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Abbott Lyon 5 star review on 22nd March 2026

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2845

Anonymous

Anonymous // 01/01/2019

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“Awful haven’t received order…”

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“Terrible communication. Still had no response. Delivered a gift too late and just ignored my query about refunding.”

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“I absolutely love Abbott Lyon. My favourite company by far to purchase beautiful jewellery from. Five star and highly recommended.”

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“Item still hasn't arrived & ordered well before Xmas will never purchase from here again.”

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“Good quality, beautiful packaging. However they don't gift wrap and it also takes time”

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“Bought a personalised bracelet as a gift with a “guaranteed pre Christmas delivery” that never arrived. Customer service is really poor I wouldn’t recommend this company at all after the experience I’ve had. Definitely won’t be buying again.”

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“Received order quicker than expected. Great quality jewellery, really pleased”

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“A personalised Christmas present (custom made heart necklace) that was guaranteed to be delivered by the 23rd December has still not arrived. It is the 30th December. I have emailed twice stating I want a full refund and had no response. Very poor and I am very disappointed.”

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“I ordered my christmas presents at the end of November and still waiting for them, so no this will not be a good revue, i had an email to say delivery was due 22/12/2025 then 24/12/2025 and still no show,”

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“We still haven’t received the jewellery”

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“Asking for a review when I’ve still received nothing! Absolutely shocking and disgusting service, this is unfortunately my second bad experience with them after only purchasing twice from them and hoping I just had a bad experience the first time, how very wrong I was. I ordered a bracelet on December 12th for my daughter in law it was guaranteed before Christmas i think the 20th it was expected. I had an email on Monday 22nd saying it will be hear on the 29th now and to pick something else in the link I was sent as a guaranteed present for Christmas as an apology and so I could still have something to use as a Christmas gift, which wasn’t ideal and I was very disappointed but accepted it and the gesture. Again it never showed and it is now the 30th December and still nothing. Such terrible service, I am so disappointed especially as it was for Christmas and even more so that I was offered an apology gift as a guaranteed present and still no sign of that, be warned if you purchase from them how shocking there service is and more so I believe it them when they apologised and said the new gift would be here by the 24th so I would still have a gift which wasn’t ideal a relief, only for that to not come either. So very disappointed and dissatisfied with them, be mindful of this when purchasing.”

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“Ordered items beginning of December 2025 never received the items in question Standard of communication is very poor I will never order from Abbott Lyon again”

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“Absolutely terrible if you want something personal I’m still waiting for a gift I ordered on the 1st December! Can’t chat to a human! So upset”

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“Ordered a Christmas present on the 6th of December as website stated guaranteed delivery before Christmas. It is now the 30th of December and I contacted them on the 29th I am waiting for an email to resolve this issue but I have received an email to write a review so that shows priority of customer service very unhappy and letdown”

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“I ordered a bracelet for my husband for Christmas, received an email that the quality wasn’t up to your standards, received a £75 voucher with a guarantee a new item would arrive by Christmas. I ordered a new item on 22nd December and it arrived the next day…although it wasn’t the original bracelet I ordered I was very happy that the new one arrived on time and I wasn’t let down. Great service!”

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“My experience with Abbott Lyon has been nothing short of excellent. I had left it a little late to order a personalised Christmas present and messaged them to see if it could arrive in time. Their customer service replied to my emails very quickly. When they had my product ready they were not happy with its finish so didn’t send it but sent me a voucher code to order something else whilst they re-made it to give for Christmas. My order is due out any day now. They have kept me informed all the way and been very generous with their compensation. I will have no hesitation in recommending them to anyone and will certainly ordering from them myself again.”

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“Ordered in November - was not shipped before Xmas.”

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“I’m actually still waiting for two orders that was supposed to be delivered before or on 24th”

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“Marked as one star following an email asking how I am enjoying the product. I wouldn’t know as I have t received it, was due prior to Christmas for a present and still not received on 30 of December”

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“My Black Friday order was not delivered in time for Christmas. I ordered two personalised lockets and I’ve had no communication from Abbott Lyon since I asked for a refund on 28th December. I’ve still not had my order and it’s 30th December 2025. Poor service and poor communication which I have paid for. I won’t trust in this company again sadly. Emma.”

Helpful Report

Abbott Lyon is rated 4.4 based on 22,360 reviews