Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.43

4.4 Rating 21,816 Reviews

84 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 22nd March 2026

2839

Anonymous

Anonymous // 01/01/2019

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“Great customer service when had to return a ring due to wrong size ordered.”

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“I love Abbot Lyon jewellery!! I recently realised that my gold heart bangle kept falling off as there was a problem with the clasp. I contacted Abbot Lyon and, after submitting a video of problem they instantly came up with a solution. I received a code to purchase a new bangle (or anything if my choice. I ordered on a Monday evening and received new bangle the next day (free of charge). I am really impressed with the company and it’s really helpful staff.”

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“Customer service is excellent. Prompt replies to enquiries and replaced a product that had been lost by EVRI.”

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“very happy with items that I purchased although not in gift bags still nicely presented”

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“I had an item in my basket and did not realise that my card details had been saved, as I did not request this. When I attempted to delete the item from my basket and remove my stored card details, the system unexpectedly processed the order and displayed “Thank you for your order. I did not intend to place an order and did not authorise any payment. I attempted to resolve this via the online chat, but it was an AI chat service and did not assist. I then emailed customer support and was advised to return the item. I informed them that I was contacting my bank, as the payment was not authorised. Since then, I have received no further response. I have now contacted my bank.”

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“I have loved every single item that I have ordered so far. Amazing quality and when I have had issues with my order, the customer services dealt with my problems quickly and efficiently”

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“I asked for a bangle I bought to be engraved it come without it not happy at all not only that I don’t think it was worth the money as the men’s bangle wasn’t cheap. Won’t be ordering again form here.”

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“Thank you for your offer of help but in the end I asked my daughter to order for me which she has done. I wanted to get the order sorted there and then really. I love your products but I just wanted to process this as quickly as I could and I needed two bags for the two products. She has ordered under the name of Lisa Rioch. Many thanks for getting back to me.”

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“Earrings and necklace are beautiful and packaging is very appealing and a lovely experience to open”

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“Very good customer service, quick and efficient.”

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“The product purchased is very nice and just as advertised, but I was charged with extra taxes without being notified before the purchase. The delivery company was holding on to the product until the taxes were paid.”

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“Customer service helped to locate my order which was not delivered by EVERI”

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“Recently received a personalised gift I got my mum & it’s beautiful. We got the personalised birthstone bracelet from Stacey Solomon’s collection & also personalised the box with a card. The perfect gift!”

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“The delivery is so good and the communication and the prices are so reasonable.”

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“I’ve bought quite a few pieces from Abbott Lyon’s , the quality is fantastic, I still wear pieces I bought years ago . Highly recommend 😊”

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“I’ve had several orders and all been gorgeous I have had a bracelet loose a stone after a year and it was replaced so fast I love these products and think it needs shouting from the roof tops how good the customer service is 🙂”

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“I have not received my order.”

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“Sent me something I didn’t order !”

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“OBSESSED with the pieces, find myself returning to the website time and time again, and live buying things from there as gifts 🤍🤍🤍🤍”

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“Ordered a few more bits of jewellery as I really liked the quality and service provided by Abbott Lyon. Out of 3 items one was a bit chunky for my small wrist so I emailed customer services and they were very helpful and prompt in their response on how to return the bracelet. I sent a further email to check they had received my return and got a series of polite and helpful responses. Thank you Abbott Lyon team.”

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Abbott Lyon is rated 4.4 based on 21,816 reviews