Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.44

4.4 Rating 22,378 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 15th June 2026

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Abbott Lyon 5 star review on 9th May 2026

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Abbott Lyon 5 star review on 26th April 2026

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Abbott Lyon 5 star review on 22nd March 2026

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2845

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very happy with Abbott Lyon communication, prompt delivery and the lovely workmanship of the product. I am now looking forward to delivery of another item which is currently in manufacture. 😊 I'm sure it will be worth the wait. 😉”

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“Place a ordered for Xmas that was personalised, told 3 days before Xmas item has been sent back to sender and they do not know why, credit led me a voucher but I can not re order as it will not come in time for Xmas and plus the code they sent for the money does not work and I’ve not heard back from anyone as rather a refund as this is not my issue”

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“Love the jewellery and can’t wait to give to partner on Christmas Day delivery was earlier that said which was brilliant Will definitely buy again from you guys Merry Christmas to you all and your team”

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“Love my Figaro Chain necklace in gold... have been looking for ages, much nicer than some of the more expensive ones. Beautifully packaged & sweet after sales email”

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“It hasn’t been a very good experience if I’m honest! Which is no fault of your own,parcel was out for delivery on Thursday the 18th and I’ve still not had it! Evri are an appalling courier company to use! Very disappointed as my daughter won’t be getting her Christmas present in time now.”

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“The customer service were prompt in responding to any queries re delivery. The item was nicely wrapped (smaller than I had thought) but they managed to insert photos and the necklace was lovely”

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“We love all the jewellery that we have purchased!”

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“This was my first time buying from ABBOTT LYON and I have to say the jewellery was exceptional. Also, I can see via email communication they are a receptive,welcoming and efficient company. I really like the quality of the material and will be purchasing more.”

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“Really poor. Extremely slow delivery (3 weeks+), and when the order arrived, part of it was incorrect. To then be informed on the 23rd December that it won’t be rectified in time for Christmas was disappointing, but to not be offered any other solution, or partial refund, shows that the company truly doesn’t care. It seems the company places all its emphasis on paying influencers and spending money on social media marketing, and ignores the basics like customer satisfaction.”

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“Still not received my order which was placed in plenty of time for a Christmas gift. Very very disappointing. Ironic to have a review to complete when still waiting for parcel on 24th December.”

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“Brilliant service. Thank you I love my necklace”

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“I brought a personalised gold heart shaped photo locket for my girlfriend for Xmas, I was amazed with the quality of it, proper attention to detail and care has gone into it. The customer service was also outstanding, thank you Nicole!”

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“Jewellery is very good quality and great service from the start, always delivered ahead of time”

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“Excellent customer service”

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“Not happy at all - I was led to believe that I would receive a 15% discount automatically (Perhaps I was mistaken) I have registered my disappointment / disapproval but await a satisfactory conclusion None had been forthcoming so far 😡😡😡”

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“Watch was beautiful, but engraved message too smal to see.”

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“Really poor. Ordered an item in November as a Christmas present and it still hasn’t arrived. When requesting an update, just got standard automated responses with no attempts to resolve anything. I’m now being told it won’t arrive until after Christmas. Shocking customer service at this time of year.”

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“Perfect gift for my daughter in law with her babies name on”

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“Very good product with reasonable prices”

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“I absolutely love this company 😍 the jewellery is second to none, beautiful made with a high quality, super quick delivery, packaged perfectly and fantastic value.. I've brought a few pieces over the last couple of months and I love them all. Absolutely worthy of more than 5* I would attach photos but they are wrapped for Christmas 🎄”

Helpful Report

Abbott Lyon is rated 4.4 based on 22,378 reviews