Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.44

4.4 Rating 22,382 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 15th June 2026

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Abbott Lyon 5 star review on 9th May 2026

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Abbott Lyon 5 star review on 26th April 2026

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Abbott Lyon 5 star review on 22nd March 2026

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2845

Anonymous

Anonymous // 01/01/2019

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“Really poor. Ordered an item in November as a Christmas present and it still hasn’t arrived. When requesting an update, just got standard automated responses with no attempts to resolve anything. I’m now being told it won’t arrive until after Christmas. Shocking customer service at this time of year.”

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“Perfect gift for my daughter in law with her babies name on”

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“Very good product with reasonable prices”

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“I absolutely love this company 😍 the jewellery is second to none, beautiful made with a high quality, super quick delivery, packaged perfectly and fantastic value.. I've brought a few pieces over the last couple of months and I love them all. Absolutely worthy of more than 5* I would attach photos but they are wrapped for Christmas 🎄”

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“Ordered returned to sender for no reason, no response from customer service to help”

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“So helpful when I asked to change delivery adress. Did it with no complaints and ease. Amazing quality jewelry, my girlfriend approves, will be buying from here again.”

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“Brilliant products and services”

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“Beautiful jewellery very pleased with my earrings! Very quick delivery as well.”

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“2 items missing from order- sent 9 emails and was completely ignored- still yet to receive my items and customer service is non existent. Do not order from this company”

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“Absolutely fantastic customer service from Abbot Lyon, as always. Chased up a late Christmas delivery for me. Arrived in time and the bracelets are beautiful 😍 Thank you team, you are fabulous. X”

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“Wow what a lovely company and excellent customer service. They really do go above and beyond not only were my necklaces i ordered exceptional but so are the people. Thankyou Abbot lyon”

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“Amazing jewellry purchased as Christmas Gifts”

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“Really beautiful bracelets, such good quality and beautifully packaged.”

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“Great customer service!”

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“Quick delivery, lovely packaging, beautiful gifts x”

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“I am still waiting for a Xmas order I placed on 1st December. I have yet to receive an email informing me of what’s going on. Very very poor service and I would not recommend for Xmas presents unless you want to be left disappointed.”

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“Not sure where to start but extremely disappointed with this company. Ordered 4 items and only 1 arrived, I then received an empty box? Not sure if they didn’t pack it or if Evri stole the item but I’m missing 2 chains and 1 bracelet which are Christmas presents. Then had an email saying the items didn’t meet there quality check so wouldn’t arrive until after Christmas, I was given a voucher to order another item for guaranteed Christmas delivery, ordered item and it’s now 10am on Christmas Eve and the items hasn’t arrived. I received an email at 9am on Christmas Eve asking for me to confirm which items were missing from my original order, even though they said 2 days ago it didn’t pass quality control, it’s clearly a lie. So it’s now Christmas Eve and 3 presents have not been received and I don’t have the money to get anything else😢. Thanks for nothing, I can’t believe Stacey Solomon puts her name to this company, shocking!”

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“Absolutely amazing delivery within 2 days My bracelet is gorgeous”

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“If you want a custom order, order it late November or you won't get it gor christmas”

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“Lovley necklace”

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Abbott Lyon is rated 4.4 based on 22,382 reviews