The Sewing Studio Reviews

Name: The Sewing Studio
Address: 10 Chapel Street, Redruth, Cornwall, 10 Chapel Street, Redruth, Cornwall, Cornwall
Rating: 4.95

5.0 Rating 5,819 Reviews

99 %

of reviewers recommend The Sewing Studio

5.0

Based on 5,819 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01209216942

Email:

sales@thesewingstudio.co.uk

Location:

10 Chapel Street, Redruth, Cornwall,
10 Chapel Street, Redruth, Cornwall
Cornwall
TR15 2DB

Write Your review

Tell us how The Sewing Studio made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Sewing Studio 5 star review on 5th May 2024

Sharon Blackman-Wright

The Sewing Studio 5 star review on 3rd May 2024

Paul Roberts

619

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous shop , great products and lovely customer service - very impressed!”

Helpful Report

Posted 2 weeks ago

“Good range of farics, website is really easy to use and my order arrived incredibly quickly. Thank you!”

Helpful Report

Posted 2 weeks ago

“Lovely fabric”

Helpful Report

Posted 2 weeks ago

“Very happy with the service. Ordered one day delivered the next excellent service. Asked for advice on the machine from the Sewing Studio which I found very helpful. I would certainly be happy to recommend.”

Helpful Report

Posted 2 weeks ago

“Very disappointing. Machine arrived with a fault, a week later I still have the faulty machine and no indication of when it will be uplifted. No offer of a replacement, repair only. No other alternative method of return available. Not what I expect from a small business.”

Helpful Report

Posted 2 weeks ago

Hi Susan, We’re sorry to hear you’ve been disappointed and really appreciate you taking the time to share your feedback. We’ve reviewed your order and correspondence in detail, and would like to offer a clear outline of the support you received, in case there’s been any misunderstanding. Timeline of Events & Responses: Wednesday 16th April, 9:10 PM – You contacted us to report a fault with your new Janome DKS100 sewing machine, explaining you had received a “LO” error message and strange noises. 9:20 PM – You followed up with photos of the machine to assist diagnosis. Thursday 17th April, 10:12 AM – You submitted the same fault through our Report Issue form, followed by an email at 10:13 AM with your order number. 12:16 AM – Our customer service team responded, explaining the “LO” error is likely caused by a dislodged drive belt. We offered to collect the machine and asked to confirm the collection address. 12:28 PM – You responded with concerns about having to return a brand-new machine, and asked whether you could drop it off at a courier shop instead, due to holiday plans. 12:43 PM – We advised that we’re unable to use drop-off points, but we could collect from a different address if needed. We also reassured you that repairs like this are typically same-day fixes. 2:02 PM – You confirmed an alternate address, and asked for collection to proceed. 2:58 PM – We confirmed the collection had been arranged for Tuesday 22nd April and that the driver would relabel the parcel upon pickup. 4:25 PM – You asked if we needed the accessories included with the return. 5:32 PM – We replied confirming we only needed the machine, but were happy for you to include accessories if more convenient. Easter Holiday Closure • Friday 18th April – CLOSED (Good Friday) • Saturday 19th April – Limited in-store staffing only (no access to email/customer service systems) • Sunday 20th April – CLOSED (Easter Sunday) • Monday 21st April – CLOSED (Easter Monday) Tuesday 22nd April (Collection Day) 8:22 AM – You emailed to ask whether the courier collection was still scheduled. 8:57 AM – We responded within 35 minutes, confirming that the collection was still due before 6 PM and providing the tracking reference: 4216178000XXXX. We also explained that updates usually appear once the driver’s route is confirmed (around 11 AM). 11:29 AM – You left your company review. We understand that dealing with a fault on a brand-new machine is frustrating, and we’re truly sorry that this occurred at all. However, we did act quickly and provided multiple responses, confirmations, and a collection booking within just a few hours of your first contact—despite the Easter holidays. As per our policy, we always aim to repair where the fault is minor and fixable (such as a dislodged drive belt). This helps resolve the issue faster than arranging a full replacement and avoids unnecessary environmental waste—though we will always review this on a case-by-case basis. We truly regret that your experience did not match your expectations. Your feedback is taken seriously and helps us continue to improve. If there’s anything further we can do, please don’t hesitate to get in touch. Kind regards, The Sewing Studio Team

Posted 2 weeks ago

“I have ordered on many occasions and every time my order is on time well packaged and perfect thank you. I shall be ordering again very soon”

Helpful Report

Posted 2 weeks ago

“Lovely fabric perfect for doll clothes so pretty and arrived very quickly will b back for more in the near future ☺️”

Helpful Report

Posted 2 weeks ago

“Fabric delivered promptly no problems - good service thank you”

Helpful Report

Posted 2 weeks ago

“Received Bamboo wadding, the information given on the products was so helpful towards my decision. The wadding is exactly what I wanted, soft, nice weight and no need to wash first. Fast delivery.”

Helpful Report

Posted 2 weeks ago

“Have purchased a few times from Sewing Studio now and can say I have been impressed by the quick ordering and delivery. The care taken and quality of goods and will hopefully do again in the future.”

Helpful Report

Posted 3 weeks ago

“Good range of excellent materials, cheerful n helpful staff. Great online service, tutorials and advice.”

Helpful Report

Posted 3 weeks ago

“I have not as yet received my products, only ordered today! The website is a dream to use and love the fact that it tells you the compatibility of items to machines.”

Helpful Report

Posted 3 weeks ago

“Excellent service, and exceptionally quick delivery. Fabric just as shown on the web site”

Helpful Report

Posted 3 weeks ago

“I have shopped in store and on the website many times and am always impressed with the friendliness of the staff and the prompt delivery of fabric. They have a great range and the fabric arrives neat and beautifully folded. An excellent place to buy quilting supplies!”

Helpful Report

Posted 3 weeks ago

“Excellent quick delivery, I love my new Bernina. Good video demonstration which helped me decide.”

Helpful Report

Posted 3 weeks ago

“Lovely shop, full of beautiful fabrics and haberdashery. We didn't buy enough material when we vitisted but ordering on-line was simple and quick. Thank you”

Helpful Report

Posted 3 weeks ago

“Loved watching the videos, useful information and helped me to decide on what my next new sewing machine would be Please carry on with the videos and help”

Helpful Report

Posted 3 weeks ago

“While holidaying in Cornwall, I visited The Sewing Studio, and found the staff very helpful. Since then I have purchased online, and always been impressed by their service.”

Helpful Report

Posted 3 weeks ago

“Excellent service every time I have ordered. Goods arrive well packed and on time. I also enjoy watching your videos on P & Q, very helpful. I would recommend your website to anyone interested.”

Helpful Report

Posted 3 weeks ago

“The Sewing Studio staff are friendly, knowledgeable and a pleasure to deal with.”

Helpful Report

Posted 3 weeks ago

The Sewing Studio is rated 5.0 based on 5,819 reviews