The Sewing Studio Reviews

Name: The Sewing Studio
Address: 10 Chapel Street, Redruth, Cornwall, 10 Chapel Street, Redruth, Cornwall, Cornwall
Rating: 4.95

5.0 Rating 4,240 Reviews

99 %

of reviewers recommend The Sewing Studio

5.0

Based on 4,240 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01209216942

Email:

sales@thesewingstudio.co.uk

Location:

10 Chapel Street, Redruth, Cornwall,
10 Chapel Street, Redruth, Cornwall
Cornwall
TR15 2DB

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The Sewing Studio 5 star review on 11th March 2024

587

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not yet received my order so cannot rate you so one star only.”

Helpful Report

Posted 4 months ago

Hi Diane, I am sorry to learn that you are yet to receive your order. I can see we despatched it Wednesday 29th November, on a tracked 48 service, although Royal Mail aims to deliver within 2 - 3 days, this is not guaranteed and can take up to 10 days, especially during busy times like the recent Black Friday events. Your parcel is currently in Swindon Mail Centre, so it is moving through their system, however, if you haven't received it by the end of this week, please let us know and we will look into it further for you. Kind regards, Anna.

Posted 4 months ago

“Placed order on website for sewing machine with free quilt kit, video on website showed 2 ways of financing, interest free or buy now pay later, attempted to purchase using interest free and would not process, called Sewing Studio and was now told that the website advert was an old one and that interest free is not available on sewing machine due to bring under £1000, extremely annoyed with this company, in short first impressions Rubbish”

Helpful Report

Posted 1 year ago

Hi Mr Sidlow I am very sorry to hear that you are disappointed with us. As discussed on the phone, Google search results are showing an old promotion, which sadly we do not have control over, the product page on our website is up to date with the current offer of £10 off and free premium quilting class. We have 2 finance options available and each listing on our website details which option is available for that specific machine. Full finance details are available via a link at the bottom of our website, here is a link to it for reference:https://www.thesewingstudio.co.uk/finance-options. I was incorrect on the phone as minimum spend for 0% finance is only £670. Please accept my sincere apologies for any confusion caused. Kind regards Anna

Posted 1 year ago

“Still waiting for goods”

Helpful Report

Posted 1 year ago

Hi Barbara I am sorry to hear that you are yet to receive your order. Due to Royal Mail strikes I can see it was physically despatched Monday 28th November. Sadly, there have been 2 more strike days since then on 30th November, and 1st of December. It is on its way to you albeit slower than we are used to, I am very sorry about that. Hopefully it will be with you very soon however, if you haven’t received it by 14th December, please get in touch by emailing us at sales@thesewingstudio.co.uk. Kind Regards, Anna

Posted 1 year ago

“I am still waiting for my fabric to arrive .......”

Helpful Report

Posted 1 year ago

Thank you for your review. Here at The Sewing Studio we are genuinely upset to learn that our customers have had less than a 5 star service from us. It's rare, but I guess we all have a bad day. We'd love the opportunity to put that right, and earn back your trust to shop with us again in the future. Please call 01209 216942 and ask to speak to one of the team. We'd really appreciate the opportunity to rectify any problems you have had to your satisfaction. The Sewing Studio

Posted 1 year ago

Hi Rosemary, I am sorry to hear you are yet to receive your order. I can see we despatched on 26th May for you, I will give Royal Mail a call to find out what the hold up is and will come back to you directly. Please accept my sincere apologies for any inconvenience caused, Anna.

Posted 1 year ago

“I ordered material over a week ago and it still has not arrived.”

Helpful Report

Posted 2 years ago

We are very sorry to hear of the delay with your order. Thank you for your time on the phone, as discussed, i am not sure what the issue is with Royal Mail that has caused a delay, but am happy to have resolved this with you. Kind regards, Anna

Posted 2 years ago

“they are asking for a review and I have NOT recieved my order yet....”

Helpful Report

Posted 2 years ago

Hi Jenny, I am sorry to hear you are yet to receive your order. I can confirm we despatched on 18th March for you. I can see you have taken advantage of our free delivery option with is a second class service, whilst Royal Mail aim to deliver in a couple of days, sadly it is not guaranteed and can take up to 10 working days. I am sure it will be with you very soon, if you do have further issues please don't hesitate to get in touch - sales@thesewingstudio.co.uk. Kind regards, Anna

Posted 2 years ago

“I have not received my order which was ordered by phone .”

Helpful Report

Posted 2 years ago

Hi Donna, I am very sorry to hear your order is yet to arrive. I can see we despatched it on 18th January for you. I will contact Royal Mail to see if I can find out what the delay is and will let you know further details by email. Kind regards, Anna

Posted 2 years ago

“staff was no help. had my machine less than 2 months and they did not offer any help. now stuck with a £1000 machine that doesnt function.”

Helpful Report

Posted 2 years ago

Hi Shannon, I am sorry to hear you are still having trouble with your machine. The offer still stands for you to send it to us to look at, or as mentioned with your machine you can take it somewhere local to you to have it looked at, if that is more convenient for you. Kind regards, Anna

Posted 2 years ago

“My review of the sewing studio is zero. I ordered a piece of extra wide fabric for a quilt backing. When I tried to layer the quilt the backing had been cut at such an angle that I had to cut out the straight bits to use and piece the rest with fabric left from the quilt top. Very annoying and time wasting.”

Helpful Report

Posted 2 years ago

We are sorry to hear of the inconvenience caused and are happy to have resolved it with you. As mentioned, please don't ever be afraid to come to us and we will do what we can to resolve any issues :)

Posted 2 years ago

“The item which I ordered was not what was shown on their website. I returned the item but got no apologies or my postage was not refunded.”

Helpful Report

Posted 2 years ago

Hi Susan, as per our email communication, we are sorry that you were disappointed with your Jelly roll. I have double-checked again for you and can confirm the images we have on our website are correct. The first image shows the full Jelly roll with the 40 strips, the second image is a representation of 20 of the strips. We offer free delivery on all orders, but not with returns at this current time, I am sorry about that. Kind regards, Anna

Posted 2 years ago

“My 1/2lb bag of scraps was largely Christmas material purchased in May! Need I say more.”

Helpful Report

Posted 2 years ago

“Very disappointing , when I went to use my overlocker it was broken so had to send it back . I got my money back . The customer service team dealt with the problem straight away .”

Helpful Report

Posted 3 years ago

The Sewing Studio is rated 5.0 based on 4,240 reviews