The Sewing Studio Reviews

Name: The Sewing Studio
Address: 10 Chapel Street, Redruth, Cornwall, 10 Chapel Street, Redruth, Cornwall, Cornwall
Rating: 4.95

5.0 Rating 6,002 Reviews

99 %

of reviewers recommend The Sewing Studio

5.0

Based on 6,002 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01209216942

Email:

sales@thesewingstudio.co.uk

Location:

10 Chapel Street, Redruth, Cornwall,
10 Chapel Street, Redruth, Cornwall
Cornwall
TR15 2DB

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The Sewing Studio 5 star review on 5th May 2024

Sharon Blackman-Wright

The Sewing Studio 5 star review on 3rd May 2024

Paul Roberts

619

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love this site”

Helpful Report

Posted 6 hours ago

“I placed my order, then within hours I was advised it had been packed. It took only 2 days to be delivered. Excellent communication. I wasnt sure what to expect but the Moda offcuts pack was amazing. The colours were amazing. I will keep it until the autumn when I can settle down to do it justice.”

Helpful Report

Posted 1 day ago

“good quality fabric not decided yet what to make with it”

Helpful Report

Posted 2 days ago

“When I order multiple colours but very similar they label them so you don’t get them mixed up So useful Prompt delivery.”

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Posted 2 days ago

“What a super company 😊. The fleece I ordered is beautifully soft and a gorgeous colour. It was delivered promptly too. I have not been able to sew for quite a while so by t out of practice ordering on line - even what to order. I’m shall definitely be using you again 😁👍”

Helpful Report

Posted 3 days ago

“Very pleased with my experience with The Sewing Studio. I was able to get just what I wanted from them and they have a really good selection of products. My order was dealt with quickly and I received it within a couple of days.”

Helpful Report

Posted 3 days ago

“Bought some fabrics and as usual didn't not disappoint . Will definitely be buying my Christmas fabrics later on. Well done Sewing Studio .”

Helpful Report

Posted 3 days ago

“Delighted with the off cuts of fabric, prompt delivery as always, a huge thank-you.”

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Posted 3 days ago

“i have been very happy with the service, i had a few few problems which were sort to my satisfaction. The items i have received have been very good quality and i have been very happy with the Amber make kits. My only criticism is the delay in receiving the items which can take as much as 2 weeks to arrive....”

Helpful Report

Posted 3 days ago

“Great selection of fabrics, staff were so helpful giving advice on fabric selection and wadding. Could of spent all day in there but husband was waiting in a cafe 🤷‍♀️”

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Posted 4 days ago

“Good service fabric nicely wrapped will use again”

Helpful Report

Posted 4 days ago

“Would like to have been able to print”

Helpful Report

Posted 4 days ago

Hi June, Thanks for your feedback. We can see you downloaded one of our free patterns, and it appears the download was successful. We’re glad you found our complimentary resources useful. This is a free digital product, we’re unable to provide personal tech support for printing issues however I can assure you all our free patterns are printable, printer support falls outside the scope of our service. We kindly suggest checking your printer settings or seeking help from someone familiar with home printing. Also, just to note: company reviews are usually best reserved for experiences related to purchases or customer service. Nonetheless, we always welcome feedback and hope you enjoy the pattern. Best wishes, The Sewing Studio Team

Posted 4 days ago

“Oh, I LOVE your videos, your supplies & your fabrics. Your ladies are such great teachers and they make their videos such a joy to watch because of their. Personalities and their senses of humor. I've ordered quite a few times from your company, & every time, I'm very well satisfied. Thank you 🙏”

Helpful Report

Posted 4 days ago

“Easy to order on line. Arrived quickly.”

Helpful Report

Posted 5 days ago

“Fantastic customer support and aftercare. Lovely friendly and knowledgeable team and even better to find the sewing studio in Cornwall.”

Helpful Report

Posted 6 days ago

“Fantastic quality material. Really vibrant colours and I could have spent hours looking for paddleboarding material but this was easy to find. Fast despatch- I did pay for express delivery but ordered on Thursday evening and arrived Saturday morning. Will use this company again rather than anywhere else.”

Helpful Report

Posted 1 week ago

“Ordered Friday night very late and my sewing machine was here Monday morning! Was kept informed on when it was on the way, really pleased with service x”

Helpful Report

Posted 1 week ago

“Fabric order was accurate & delivered on time & in good order. Disappointment lies in the follow up when I raised the point that I didn't receive a marketing gift of a charm pack. I was presented with the offer, in a pop up, and I fulfilled the financial requirements of the offer. No charm. I was told the offer was just being implemented at the time & I didn't qualify. Not my impression at all. Told I could add to next order, but such a poor CX for the purchser (me), I am not inclined to make a second order.”

Helpful Report

Posted 1 week ago

Thank you for your feedback and we're truly sorry to hear about your disappointment regarding the mini charm promotion. We understand how frustrating it must have been to see an offer and not receive the expected item. Unfortunately, your order coincided with the exact time the promotion was being implemented, which may have caused some confusion with the automatic application of the offer. While the mini charm does need to be added manually to the cart for the discount to apply at checkout, we completely appreciate how this wasn’t clear and how it affected your experience. We never want a customer to feel let down and we’re sorry that our resolution didn’t meet your expectations. Your feedback is valuable and we’ll be reviewing how we communicate our offers to ensure they’re clearer in the future. If you’d be open to giving us another chance, we’d love the opportunity to make things right, please don’t hesitate to contact us directly so we can assist further.

Posted 4 days ago

“Lots of choice of materials. Based over two floors and some very tempting designs. Friendly and helpful staff. I definitely will be back and would recommend. I have ordered for delivery as well and it was sent out quickly.”

Helpful Report

Posted 1 week ago

“A great online store offering lots of choice and very good service. I really enjoy the clear and concise ‘how to’ videos. I hope to visit the store in person, when I am next in the area or maybe attend a course.”

Helpful Report

Posted 1 week ago

The Sewing Studio is rated 5.0 based on 6,002 reviews