The Sewing Studio Reviews

Name: The Sewing Studio
Address: 10 Chapel Street, Redruth, Cornwall, 10 Chapel Street, Redruth, Cornwall, Cornwall
Rating: 4.95

5.0 Rating 5,980 Reviews

99 %

of reviewers recommend The Sewing Studio

5.0

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01209216942

Email:

sales@thesewingstudio.co.uk

Location:

10 Chapel Street, Redruth, Cornwall,
10 Chapel Street, Redruth, Cornwall
Cornwall
TR15 2DB

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The Sewing Studio 5 star review on 5th May 2024

Sharon Blackman-Wright

The Sewing Studio 5 star review on 3rd May 2024

Paul Roberts

619

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered by Brother Stellaire XE2 9.50 x 9.50 embroidery frame and although I waited for over 3 weeks before delivery, when it was received it was very well packaged and in lovely condition.”

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Posted 2 weeks ago

“Happy with ordering process but courier company just left a £1700.00 sewing machine sitting on the doorstep. They didn't bother knocking or ringing the bell. Good job I'm honest !!”

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Posted 3 weeks ago

“I have not received my parcel as of today’s date”

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Posted 5 months ago

Hi Vera, I am sorry to hear you had not yet received your parcel, I have just tracked it and can see it has since been delivered. All the best, Anna.

Posted 5 months ago

“Very quick delivery. Just what I ordered. Easy website”

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Posted 5 months ago

“Quick and friendly service. Only annoying thing was I ordered 1.m 25. Assuming it would come as one length, but I got a one metre piece and a fat quarter. Was this a mistake or did I order it wrong. Anneke Evans”

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Posted 5 months ago

“Product was standard, but it took ages to arrive. The 48 hours tracked was from when they sent it, which was more than a week after I purchased the item”

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Posted 6 months ago

Hello, I am sorry for the delay with your order. We were experiencing delays in sending due to a backlog of orders from our very popular Black Friday sale. I am pleased to say that we are caught up and normal service levels have resumed. Best wishes, Anna.

Posted 6 months ago

“It’s a bit of a con to advertise a discount gift card if you spend over a certain value only to find the gift card expires even before your goods arrive. Be fair!”

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Posted 6 months ago

Hi Can you please check again, I have checked and you should find it’s your order date plus 2 years. So you in fact have 2 years from placement of order. Kind Regards

Posted 6 months ago

“Three out of five fat quarters badly creased”

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Posted 7 months ago

Hello, I am sorry to see that your fabric is creased in this way, I will feed this back to the team. In the meantime, if you have any issues pressing these out, please do contact us at sales@thesewingstudio.co.uk and we will see what we can do for you. Best wishes, Anna.

Posted 7 months ago

“I ordered over a meter of a Dreamy Flowers - a very pretty delicate fabric. I loved the colours and the abstract pattern. The Sewing Studio accidentally sent a similar fabric with a similar style but different design. When I reviewed it they not only sent the correct fabric but also allowed me to keep the original fabric. I am very impressed by their swift action to rectify the mistake. Looking forward to designing something special for my granddaughter. Thank you, Sewing Studio.”

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Posted 8 months ago

Hi Francesca, many thanks for your feedback. I understand that the image on the website was correct and that we sent an incorrect fabric, I am very sorry about that! Now you have received the correct one, I hope that your project is in full swing and that the incorrect one comes in useful for something, best wishes, Anna.

Posted 8 months ago

“Quick service but one fabric was not the colour I was expecting”

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Posted 9 months ago

Hi Kate, I am very sorry to hear that one of the fabrics in your order was not the colour you expected. Please could you pop an email with more details to sales@thesewingstudio.co.uk and we will look into this further for you. Kind regards, Anna.

Posted 9 months ago

“Purchased Rag Bag and assumed it would be lovely, alas no! Have too many duplicates and that makes me very disappointed and unsure if I will purchase one of these in the future.”

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Posted 1 year ago

“Delivery is good but one of the fabrics that I ordered was not cut very well at all, it was creased very badly and therefore when it came to cutting the length required it was not at all acurate.”

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Posted 1 year ago

Hello Linda, I am sorry that one of the fabrics was not cut very well and was creased. I can see you ordered three different fabrics from us, if you would like to let us know which fabric this was, I will pass this feedback to the staff and the rest of the shop team. I have issued a part refund to your account for the equivilant of a 1/4m of fabric for you to allow for the cutting error. Apologies again for this and I hope you will continue to order from us in the future. Regards Stacey

Posted 1 year ago

“The products and delivery are good as far as I can tell. But as a novice to sewing, it was not clear to me that the mini charms packs were so small. I bought them for my daughter to do a Dike if Edinburgh project and they are. It suitable, I need the bigger ones so will have to re-order. At the point of purchase it would be helpful to have items which are appropriately to work together so that complete beginners have some idea of what they are doing, otherwise it’s quite a daunting array of information to make sense of.”

The Sewing Studio 3 star review on 6th January 2024

Helpful Report

Posted 1 year ago

Hi Tracey, I am sorry to learn that you are disappointed with the size of the fabric contained in a mini charm pack. We hope that you would like to order from us again, when doing so, look out for the product overview and/or fabric Information detailed on each product page, this is where you will find pack sizes and fabric dimensions. I hope that helps, Best wishes, Anna.

Posted 1 year ago

“Instructions for completion of advent calendar were not right. There was no dotted line on panel to match with dotted lines on pockets. I have made advent calendars before so I was able to complete satisfactorily.”

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Posted 1 year ago

“I am still waiting for my order of Christmas fabrics.”

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Posted 2 years ago

Hi Wendy I am sorry to hear that you are yet to receive your order. I can see it was despatched with Royal Mail Tuesday 28th November. Sadly, there have been 2 more strike days since then on 30th November, and 1st of December. It is on its way to you albeit slower than we are used to, I am very sorry about that. Hopefully it will be with you very soon however, if you haven’t received it by 14th December, please get in touch by emailing us at sales@thesewingstudio.co.uk. Kind Regards, Anna

Posted 2 years ago

“Can’t really give a fair review as I’m still yet to receive my order. Been inform it is on its way but held up due to Royal Mail strikes.”

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Posted 2 years ago

Hi Nicola I am sorry to hear that you are yet to receive your order. Due to Royal Mail I can see it was physically despatched Monday 28th November. Sadly, there have been 2 more strike days since then on 30th November, and 1st of December. It is on its way to you albeit slower than we are used to, I am very sorry about that. Hopefully it will be with you very soon however, if you haven’t received it by 14th December, please get in touch by emailing us at sales@thesewingstudio.co.uk. Kind Regards, Anna

Posted 2 years ago

“Normally I would have given 5. But now no coffee or toilet facilities we have spent considerably less a good look round, coffee then spend but as mature ladies we have had to go elsewhere for facilities and leave sooner than we would like. Otherwise a brilliant shop covering all your patchwork needs. And fantastic variety of materials.”

Helpful Report

Posted 2 years ago

Hi Carol, I am sorry to hear that you did not enjoy your visit with us. Sadly, our small drinks offering has not been available since re opening from covid, however, our toilet facilities are still available, Kind regards, Anna.

Posted 2 years ago

“I was disappointed that there was such a long waiting time for this item. I am perfectly happy with the item just the delivery aspect.”

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Posted 2 years ago

I am very sorry to hear of the disappointed with the delivery time of your order. This item is a special order item with a lead time of up to 10 working days, however I can see that it arrived with you on day 11, so was later than expected, I am sorry about that. I am pleased to hear that the product itself is ok and that you are happy with it. Kind regards, Anna

Posted 2 years ago

“The items arrived very quickly however the items (Shelly and Sid Creative Grids quilting rulers) were described on the website as being suitable for long arm and domestic sewing machines but it should have been clear that where it stated it was suitable for domestic machines it was for high shank domestic machines! I don't believe the company are deliberately misleading but other companies selling quilting rulers indicate clearly if it's suitable for a high or low shank domestic machine. So I feel I've wasted £55 as I have a low shank domestic machine.”

Helpful Report

Posted 3 years ago

Hi Fiona, we are sorry to hear you are disappointed with your purchase. The rulers are universal, its the ruler work feet for a machine that are specific as either high or low shank, so as long as this is correct for your machine, then the rulers should work as intended. If you need help with the correct foot for you machine, please dont hesitate to get in touch sales@thesewingstudio.co.uk

Posted 3 years ago

“Thought I was supposed to get a discount for buying more but it didn’t appear in the final amount and when I sent email asking about it got no reply! Will not be shopping with them again”

Helpful Report

Posted 3 years ago

Hi Jacqui, I am sorry to hear that you are unhappy with our service. I have checked and can see a reply to your email was sent not long after you contacted us last Monday, it may be worth checking your spam or junk folders in case it has ended up in there. Our same fabric bulk buy discount applies to multiples of the same fabric, the more units of a fabric you by the lower the price becomes. I can see from your order that you ordered small quantities of lots of different fabrics, which is why you have not seen any discount applied. I hope that helps explain it. Kind regards, Anna

Posted 3 years ago

The Sewing Studio is rated 5.0 based on 5,980 reviews