The Sewing Studio Reviews

Name: The Sewing Studio
Address: 10 Chapel Street, Redruth, Cornwall, 10 Chapel Street, Redruth, Cornwall, Cornwall
Rating: 4.95

5.0 Rating 6,294 Reviews

99 %

of reviewers recommend The Sewing Studio

5.0

Based on 6,294 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01209216942

Email:

sales@thesewingstudio.co.uk

Location:

10 Chapel Street, Redruth, Cornwall,
10 Chapel Street, Redruth, Cornwall
Cornwall
TR15 2DB

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The Sewing Studio 5 star review on 5th May 2024

Sharon Blackman-Wright

The Sewing Studio 5 star review on 3rd May 2024

Paul Roberts

619

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi. I feel that one purchase from you does not really warrant a review at this early stage. I will continue to view your site and purchase when I need to abd possibly after a 6-12 month association I will be more prepared to commit to a review, but thank you for reaching out and providing a good service so far.”

Helpful Report

Posted 1 month ago

Hi Susan Thank you so much for your thoughtful feedback. We completely understand that it can take time to form a full impression and we truly appreciate your openness and honesty. We’re glad to hear you’re happy with our service so far and we look forward to being a part of your sewing journey. It means a lot that you’ve joined us, and we’ll continue doing our best to provide the inspiration, supplies and support you need along the way. Please don’t hesitate to contact us if there’s ever anything we can do to make your experience even better. Warm regards Anna

Posted 1 month ago

“Would like to have been able to print”

Helpful Report

Posted 3 months ago

Hi June, Thanks for your feedback. We can see you downloaded one of our free patterns, and it appears the download was successful. We’re glad you found our complimentary resources useful. This is a free digital product, we’re unable to provide personal tech support for printing issues however I can assure you all our free patterns are printable, printer support falls outside the scope of our service. We kindly suggest checking your printer settings or seeking help from someone familiar with home printing. Also, just to note: company reviews are usually best reserved for experiences related to purchases or customer service. Nonetheless, we always welcome feedback and hope you enjoy the pattern. Best wishes, The Sewing Studio Team

Posted 3 months ago

“Fabric order was accurate & delivered on time & in good order. Disappointment lies in the follow up when I raised the point that I didn't receive a marketing gift of a charm pack. I was presented with the offer, in a pop up, and I fulfilled the financial requirements of the offer. No charm. I was told the offer was just being implemented at the time & I didn't qualify. Not my impression at all. Told I could add to next order, but such a poor CX for the purchser (me), I am not inclined to make a second order.”

Helpful Report

Posted 3 months ago

Thank you for your feedback and we're truly sorry to hear about your disappointment regarding the mini charm promotion. We understand how frustrating it must have been to see an offer and not receive the expected item. Unfortunately, your order coincided with the exact time the promotion was being implemented, which may have caused some confusion with the automatic application of the offer. While the mini charm does need to be added manually to the cart for the discount to apply at checkout, we completely appreciate how this wasn’t clear and how it affected your experience. We never want a customer to feel let down and we’re sorry that our resolution didn’t meet your expectations. Your feedback is valuable and we’ll be reviewing how we communicate our offers to ensure they’re clearer in the future. If you’d be open to giving us another chance, we’d love the opportunity to make things right, please don’t hesitate to contact us directly so we can assist further.

Posted 3 months ago

“I ordered by Brother Stellaire XE2 9.50 x 9.50 embroidery frame and although I waited for over 3 weeks before delivery, when it was received it was very well packaged and in lovely condition.”

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Posted 4 months ago

“Happy with ordering process but courier company just left a £1700.00 sewing machine sitting on the doorstep. They didn't bother knocking or ringing the bell. Good job I'm honest !!”

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Posted 4 months ago

“I have not received my parcel as of today’s date”

Helpful Report

Posted 8 months ago

Hi Vera, I am sorry to hear you had not yet received your parcel, I have just tracked it and can see it has since been delivered. All the best, Anna.

Posted 8 months ago

“Very quick delivery. Just what I ordered. Easy website”

Helpful Report

Posted 9 months ago

“Quick and friendly service. Only annoying thing was I ordered 1.m 25. Assuming it would come as one length, but I got a one metre piece and a fat quarter. Was this a mistake or did I order it wrong. Anneke Evans”

Helpful Report

Posted 9 months ago

“Product was standard, but it took ages to arrive. The 48 hours tracked was from when they sent it, which was more than a week after I purchased the item”

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Posted 10 months ago

Hello, I am sorry for the delay with your order. We were experiencing delays in sending due to a backlog of orders from our very popular Black Friday sale. I am pleased to say that we are caught up and normal service levels have resumed. Best wishes, Anna.

Posted 10 months ago

“It’s a bit of a con to advertise a discount gift card if you spend over a certain value only to find the gift card expires even before your goods arrive. Be fair!”

Helpful Report

Posted 10 months ago

Hi Can you please check again, I have checked and you should find it’s your order date plus 2 years. So you in fact have 2 years from placement of order. Kind Regards

Posted 10 months ago

“Three out of five fat quarters badly creased”

Helpful Report

Posted 11 months ago

Hello, I am sorry to see that your fabric is creased in this way, I will feed this back to the team. In the meantime, if you have any issues pressing these out, please do contact us at sales@thesewingstudio.co.uk and we will see what we can do for you. Best wishes, Anna.

Posted 11 months ago

“I ordered over a meter of a Dreamy Flowers - a very pretty delicate fabric. I loved the colours and the abstract pattern. The Sewing Studio accidentally sent a similar fabric with a similar style but different design. When I reviewed it they not only sent the correct fabric but also allowed me to keep the original fabric. I am very impressed by their swift action to rectify the mistake. Looking forward to designing something special for my granddaughter. Thank you, Sewing Studio.”

Helpful Report

Posted 11 months ago

Hi Francesca, many thanks for your feedback. I understand that the image on the website was correct and that we sent an incorrect fabric, I am very sorry about that! Now you have received the correct one, I hope that your project is in full swing and that the incorrect one comes in useful for something, best wishes, Anna.

Posted 11 months ago

“Quick service but one fabric was not the colour I was expecting”

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Posted 1 year ago

Hi Kate, I am very sorry to hear that one of the fabrics in your order was not the colour you expected. Please could you pop an email with more details to sales@thesewingstudio.co.uk and we will look into this further for you. Kind regards, Anna.

Posted 1 year ago

“Purchased Rag Bag and assumed it would be lovely, alas no! Have too many duplicates and that makes me very disappointed and unsure if I will purchase one of these in the future.”

Helpful Report

Posted 1 year ago

“Delivery is good but one of the fabrics that I ordered was not cut very well at all, it was creased very badly and therefore when it came to cutting the length required it was not at all acurate.”

Helpful Report

Posted 1 year ago

Hello Linda, I am sorry that one of the fabrics was not cut very well and was creased. I can see you ordered three different fabrics from us, if you would like to let us know which fabric this was, I will pass this feedback to the staff and the rest of the shop team. I have issued a part refund to your account for the equivilant of a 1/4m of fabric for you to allow for the cutting error. Apologies again for this and I hope you will continue to order from us in the future. Regards Stacey

Posted 1 year ago

“The products and delivery are good as far as I can tell. But as a novice to sewing, it was not clear to me that the mini charms packs were so small. I bought them for my daughter to do a Dike if Edinburgh project and they are. It suitable, I need the bigger ones so will have to re-order. At the point of purchase it would be helpful to have items which are appropriately to work together so that complete beginners have some idea of what they are doing, otherwise it’s quite a daunting array of information to make sense of.”

The Sewing Studio 3 star review on 6th January 2024

Helpful Report

Posted 1 year ago

Hi Tracey, I am sorry to learn that you are disappointed with the size of the fabric contained in a mini charm pack. We hope that you would like to order from us again, when doing so, look out for the product overview and/or fabric Information detailed on each product page, this is where you will find pack sizes and fabric dimensions. I hope that helps, Best wishes, Anna.

Posted 1 year ago

“Instructions for completion of advent calendar were not right. There was no dotted line on panel to match with dotted lines on pockets. I have made advent calendars before so I was able to complete satisfactorily.”

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Posted 2 years ago

“I am still waiting for my order of Christmas fabrics.”

Helpful Report

Posted 2 years ago

Hi Wendy I am sorry to hear that you are yet to receive your order. I can see it was despatched with Royal Mail Tuesday 28th November. Sadly, there have been 2 more strike days since then on 30th November, and 1st of December. It is on its way to you albeit slower than we are used to, I am very sorry about that. Hopefully it will be with you very soon however, if you haven’t received it by 14th December, please get in touch by emailing us at sales@thesewingstudio.co.uk. Kind Regards, Anna

Posted 2 years ago

“Can’t really give a fair review as I’m still yet to receive my order. Been inform it is on its way but held up due to Royal Mail strikes.”

Helpful Report

Posted 2 years ago

Hi Nicola I am sorry to hear that you are yet to receive your order. Due to Royal Mail I can see it was physically despatched Monday 28th November. Sadly, there have been 2 more strike days since then on 30th November, and 1st of December. It is on its way to you albeit slower than we are used to, I am very sorry about that. Hopefully it will be with you very soon however, if you haven’t received it by 14th December, please get in touch by emailing us at sales@thesewingstudio.co.uk. Kind Regards, Anna

Posted 2 years ago

“Normally I would have given 5. But now no coffee or toilet facilities we have spent considerably less a good look round, coffee then spend but as mature ladies we have had to go elsewhere for facilities and leave sooner than we would like. Otherwise a brilliant shop covering all your patchwork needs. And fantastic variety of materials.”

Helpful Report

Posted 2 years ago

Hi Carol, I am sorry to hear that you did not enjoy your visit with us. Sadly, our small drinks offering has not been available since re opening from covid, however, our toilet facilities are still available, Kind regards, Anna.

Posted 2 years ago

The Sewing Studio is rated 5.0 based on 6,294 reviews