The Sewing Studio Reviews

Name: The Sewing Studio
Address: 10 Chapel Street, Redruth, Cornwall, 10 Chapel Street, Redruth, Cornwall, Cornwall
Rating: 4.95

5.0 Rating 4,240 Reviews

99 %

of reviewers recommend The Sewing Studio

5.0

Based on 4,240 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01209216942

Email:

sales@thesewingstudio.co.uk

Location:

10 Chapel Street, Redruth, Cornwall,
10 Chapel Street, Redruth, Cornwall
Cornwall
TR15 2DB

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The Sewing Studio 5 star review on 11th March 2024

587

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery is good but one of the fabrics that I ordered was not cut very well at all, it was creased very badly and therefore when it came to cutting the length required it was not at all acurate.”

Helpful Report

Posted 3 months ago

Hello Linda, I am sorry that one of the fabrics was not cut very well and was creased. I can see you ordered three different fabrics from us, if you would like to let us know which fabric this was, I will pass this feedback to the staff and the rest of the shop team. I have issued a part refund to your account for the equivilant of a 1/4m of fabric for you to allow for the cutting error. Apologies again for this and I hope you will continue to order from us in the future. Regards Stacey

Posted 3 months ago

“The products and delivery are good as far as I can tell. But as a novice to sewing, it was not clear to me that the mini charms packs were so small. I bought them for my daughter to do a Dike if Edinburgh project and they are. It suitable, I need the bigger ones so will have to re-order. At the point of purchase it would be helpful to have items which are appropriately to work together so that complete beginners have some idea of what they are doing, otherwise it’s quite a daunting array of information to make sense of.”

The Sewing Studio 3 star review on 6th January 2024

Helpful Report

Posted 3 months ago

Hi Tracey, I am sorry to learn that you are disappointed with the size of the fabric contained in a mini charm pack. We hope that you would like to order from us again, when doing so, look out for the product overview and/or fabric Information detailed on each product page, this is where you will find pack sizes and fabric dimensions. I hope that helps, Best wishes, Anna.

Posted 3 months ago

“Instructions for completion of advent calendar were not right. There was no dotted line on panel to match with dotted lines on pockets. I have made advent calendars before so I was able to complete satisfactorily.”

Helpful Report

Posted 6 months ago

“I am still waiting for my order of Christmas fabrics.”

Helpful Report

Posted 1 year ago

Hi Wendy I am sorry to hear that you are yet to receive your order. I can see it was despatched with Royal Mail Tuesday 28th November. Sadly, there have been 2 more strike days since then on 30th November, and 1st of December. It is on its way to you albeit slower than we are used to, I am very sorry about that. Hopefully it will be with you very soon however, if you haven’t received it by 14th December, please get in touch by emailing us at sales@thesewingstudio.co.uk. Kind Regards, Anna

Posted 1 year ago

“Can’t really give a fair review as I’m still yet to receive my order. Been inform it is on its way but held up due to Royal Mail strikes.”

Helpful Report

Posted 1 year ago

Hi Nicola I am sorry to hear that you are yet to receive your order. Due to Royal Mail I can see it was physically despatched Monday 28th November. Sadly, there have been 2 more strike days since then on 30th November, and 1st of December. It is on its way to you albeit slower than we are used to, I am very sorry about that. Hopefully it will be with you very soon however, if you haven’t received it by 14th December, please get in touch by emailing us at sales@thesewingstudio.co.uk. Kind Regards, Anna

Posted 1 year ago

“Normally I would have given 5. But now no coffee or toilet facilities we have spent considerably less a good look round, coffee then spend but as mature ladies we have had to go elsewhere for facilities and leave sooner than we would like. Otherwise a brilliant shop covering all your patchwork needs. And fantastic variety of materials.”

Helpful Report

Posted 1 year ago

Hi Carol, I am sorry to hear that you did not enjoy your visit with us. Sadly, our small drinks offering has not been available since re opening from covid, however, our toilet facilities are still available, Kind regards, Anna.

Posted 1 year ago

“I was disappointed that there was such a long waiting time for this item. I am perfectly happy with the item just the delivery aspect.”

Helpful Report

Posted 1 year ago

I am very sorry to hear of the disappointed with the delivery time of your order. This item is a special order item with a lead time of up to 10 working days, however I can see that it arrived with you on day 11, so was later than expected, I am sorry about that. I am pleased to hear that the product itself is ok and that you are happy with it. Kind regards, Anna

Posted 1 year ago

“The items arrived very quickly however the items (Shelly and Sid Creative Grids quilting rulers) were described on the website as being suitable for long arm and domestic sewing machines but it should have been clear that where it stated it was suitable for domestic machines it was for high shank domestic machines! I don't believe the company are deliberately misleading but other companies selling quilting rulers indicate clearly if it's suitable for a high or low shank domestic machine. So I feel I've wasted £55 as I have a low shank domestic machine.”

Helpful Report

Posted 2 years ago

Hi Fiona, we are sorry to hear you are disappointed with your purchase. The rulers are universal, its the ruler work feet for a machine that are specific as either high or low shank, so as long as this is correct for your machine, then the rulers should work as intended. If you need help with the correct foot for you machine, please dont hesitate to get in touch sales@thesewingstudio.co.uk

Posted 2 years ago

“Thought I was supposed to get a discount for buying more but it didn’t appear in the final amount and when I sent email asking about it got no reply! Will not be shopping with them again”

Helpful Report

Posted 2 years ago

Hi Jacqui, I am sorry to hear that you are unhappy with our service. I have checked and can see a reply to your email was sent not long after you contacted us last Monday, it may be worth checking your spam or junk folders in case it has ended up in there. Our same fabric bulk buy discount applies to multiples of the same fabric, the more units of a fabric you by the lower the price becomes. I can see from your order that you ordered small quantities of lots of different fabrics, which is why you have not seen any discount applied. I hope that helps explain it. Kind regards, Anna

Posted 2 years ago

“I'm sorry I am not able to write a proper review yet as I haven't had time to use it. My daughter Lucinda kindly funded it for me and I look forward to using it. ( rain forecast for wednesday) My eldest daughter and indeed her daughter both have the smae model and recommended it to me. Thanks Eileen Naylor ( Mum)”

Helpful Report

Posted 2 years ago

“I bought a sewing machine and I chose Sewing Studio because they offered next day delivery and I urgently needed the machine, my old one having burnt out. Although most of my experience was fine, the final step - delivery of the machine the next day - was not fine and I didn't receive it until the day after that.”

Helpful Report

Posted 2 years ago

We are so sorry that your machine did not arrive with you when you were expecting it. We did despatch the same day your order was placed, on a next day service with our courier, however it seems for reasons beyond our control, they were not able to meet this service but was delivered the following day. We hope you are having fun getting to know your new machine :)

Posted 2 years ago

“The fabric was fabulous but the 10% off add was misleading”

Helpful Report

Posted 2 years ago

“No problems with the delivery. Love the fabric. But lost several inches straightening up the edges where it had been hacked off the bolt.”

Helpful Report

Posted 2 years ago

Many thanks for taking to time to leave us a review. I can see that you have some Moda 108” wide fabric. These are supplied on a bolt where the fabric is folded 4 times, sadly this means there is some unevenness to it. For this reason, we always overcut the lengths so you at least have what you ordered, but there will inevitably be some straightening up to do. Despite this, the 108” wide fabrics are great for backing large quilts without having a join.

Posted 2 years ago

“Quantities not clear in prepacked fabric, iron on.”

Helpful Report

Posted 3 years ago

“I have always been very pleased with the products and service of the sewing studio. But was very disappointed with my last order. See below.”

Helpful Report

Posted 3 years ago

The Sewing Studio is rated 5.0 based on 4,240 reviews