“Happy with the alcohol free spirits. The add-on mixers at checkout are a standard selection of tonics rather than paired with the spirits purchased. I wrongly assumed the mixers would match the drinks. Arrived a day later than scheduled.”
“Ordered a ‘no-alchohol-Pimms’ on a Friday, hoping to surprise my pregnant daughter with it on the Monday, but unfortunately didn’t arrive until Wednesday..too late.
Love concept of your drinks, didn’t realise I had to be super well organised to order..🌺”
“The customer service was pretty good and the product, a specialist alcohol and gluten free beer, was really nice and very welcome.
The product took around a month to arrive, there was a website note saying it may take two weeks, but by the time the bottles arrived I had already sourced a new supplier and had 3 or 4 orders from them before this one arrived, so probably not worth ordering again personally for me. But with in stock products I would not have had a problem.”
“Second time lucky. Parcelforce delivered in a timely and contract-honouring nanner, and without smashing up the consignment. A little more padding within the box in future may help. More what you would exoect second time around.”
“Excellent selection, including my favourite beer at the moment, Jever Fun Pilsner lager, full tasting and delightful German brew. Would have been 5*s but the delivery was slow. "Free 1-3 Working Day Delivery On Orders Over £59", in fact I ordered on 19th June, it arrived 25th June (5 working days, 7 days in total). It would be good to have a next day delivery option - I would be happy to pay extra for this - most companies do this and to not know when drinks will arrive can be very awkward when making plans. On the plus side, WiseBartender use the existing 24 bottle Jever box packed neatly into a robust outer cardboard box - the product arrives quite securely with the minimum of waste packaging.”
“Ordering was easy - however the details about delivery were a little sketchy and advised that I would receive an email with the tracking details within a certain time period and didn't - so had to follow that up. Wines were however safely delivered in the end and look good!”
“The selection is really very good, but I did encounter massive problems with delivery -- not the fault of Wise Bartender, but of Parcel Force -- so I was a bit worn down by the time I actually received the order. Then I discovered that one item had been replaced with a lower value item and another item was missing altogether. The missing item was sent out after I contacted WB about the error and I have it now, but I haven't noticed a refund for the price difference of the replacement (possible I have missed that. . .). I'm not completely fed up and the quality seems to be really quite good, but this was a pretty stressful introduction. I might try WB again or I might go back to one of my 'tried and tested' vendors. I seriously doubt most customers encounter the problems I did.”
“Was concerned at not hearing where our order had got to - but had a really positive response explaining you were awaiting stock. Suggest in future if there is a stock shortfall or delay for other reasons you let the customer know - were were thinking that ParcelForce were the problem!
Subsequently the order came very quickly and we will certainly use you again.
Thanks and regards
“Ordered a selection of beers which resulted in waiting almost 2 weeks to hear that one of the products was out of stock, not a problem but should have been communicated when known by the provider. Unfortunately another of the beers was out of stock too and instead of being asked what I’d like instead or a refund I was substituted a different product which I’ve had before and do not enjoy.”
I'm really sorry about this, June was really hectic for us and at times our service slipped. Moving forward we will always update much quicker. To apologise for this we have added some credit to your account :)