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Wise Bartender Reviews

4.8 Rating 4,129 Reviews

98 %

of reviewers recommend Wise Bartender

Company Reviews

Product Reviews

4.8

Based on 4,129 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Wise Bartender 5 star review on 10th February 2024

Wise Bartender 5 star review on 9th January 2024

Wise Bartender 5 star review on 15th December 2023

Wise Bartender 5 star review on 15th December 2023

Rebecca L McGuire

Wise Bartender 5 star review on 27th November 2023

Wise Bartender 5 star review on 8th October 2023

Wise Bartender 5 star review on 29th September 2023

Patrick Singleton

60

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The beers i've ordered are great (the best choice of gluten free low alcohol beers i've found and this is about my third order). BUT most of the beers are usually out of stock at any one time this happens every time I order. And much more annoyingly (and definitely within the control of the company) the voucher I was sent for £5 off wasn't usable. I tried to use it on the last day of the month it was valid in and a helpful message popped up saying the checkout facility/online shopping was closed for maintenance!! I did try emailing the company to resolve, but they didn't even reply to my email. so i'm very disappointed by this!”

Posted 1 month ago

“I chose to buy for them because they stock a range of alcohol-free wines that I wanted to try (good) and ordered three different ones. Delivery was quick (good again) but when I opened the box it contained only two, despite three being shown on the delivery note - and still shown in this questionnaire (bad). An email informing them of the deficiency received a prompt and apologetic reply (good again) and my refund was processed quickly (good yet again). Because of the failure to deliver what they said they had I don't feel able to give more than 3*, though I think this is basically a good company andI will not be deterred from ordering from them again.”

Posted 3 months ago

“Delivery and communication were great. The wines were grim.”

Posted 6 months ago

“I was pleased with the communications via email regarding my order and any questions I had, however my experience with Wise Bartender went downhill quickly with the actual delivery of my order. The company uses Parcelforce for deliveries -- I think they should really find a new delivery method. Parcelforce made no effort to find the address I put on file and therefore did not deliver my package. I asked those at Wise Bartender where my package was once days had passed after I was supposed to receive it, and they did not even know. They had to contact Parcelforce directly. It turns out my package was being held at a depot 25 minutes away. If I didn't have a friend with a car, that would have been an impossible retrieval for me as there are no train stations or busses nearby to the depot. This package was a gift for someone and it turned into such an ordeal, nevermind being also a week late by the time I was able to retrieve the package. I would have had a much better experience with Wise Bartender if not for these issues with delivery. Unfortunately because of how late, inconvenient, and uncommunicative the delivery was, I don't see myself ordering from Wise Bartender again unless they change couriers.”

Posted 6 months ago

“Hi I actually wrote on the chat part of your website but didn't get a reply. I wasn't able to make the order large enough to get free delivery as most of the wines I wanted were out of stock. So ended up reducing my order from 6 to 4 bottles. I bought them as tasters as we have recently changed to 0% drinks out of necessity and it's been difficult to find decent wine which doesn't taste like grape juice! There is one out of the 4 which I will be ordering again. Otherwise the delivery arrived correct and in good time. Louise”

Posted 7 months ago

“I love having a potential one stop shop for nonalcoholic drinks - but there’s an over emphasis on beer I feel. There are lots of options for cases of beer, ale and the like. But if I want an equivalent mixed case of cider and/or mixers to add to nonalcoholic spirits - the choice is nonexistent. The search options on the website are very poor to nonexistent for mixers. The order I cobbled together recently has got a great medley but I don’t know if there’s a way to reorder the same again or find new tipples. Please have a look at this for the future.”

Posted 7 months ago

“I order regularly but have experienced poor delivery service.I have had broken bottles and recently none delivery . Once I notified Wise Bartender that there was a problem they sorted it quickly .”

Posted 8 months ago

“The cider range was very good. The overall experience of purchasing the goods from Wise Bartender was also very good. The experience was somewhat marred by the poor service offered by the national hauliers... beyond the firm's direct control, of course. Yet Wise Tender rightly took responsibility for the third party and offered handsome apology and recompense.”

Posted 8 months ago

“Good selection of drinks...and I like the concept of the "bin end" box of random beers. Mine came with around half the same beer, but they've offered me money off my next box to compensate for this when I raised it as a disappointment. Best selection of non-alcoholic, or low-alcohol beers around I reckon.”

Posted 10 months ago

“The shipment arrived but a) half the cans are visibly dented b) the delivery company didn't provide a delivery window, so I couldn't plan to be at home, and when they came and I wasn't at home they didn't leave an infonotice so I couldn't reschedule the delivery (instead, I had to go pick up the big box from a different location) which, given the size of the box, defeats the purpose of having delivery in the first place.”

Posted 11 months ago

“Good site, but bottle sizes weren't t really clear - ended up with a tiny bottle instead of a regular size one (which wasn't actually obvious from the price, either). But nice site, quick delivery and well-packaged.”

Posted 1 year ago

Thanks for flagging this...we do flag the bottle size in the description and also when choosing bottle size to add to basket but will review wyas to make it clearer :) Thanks, Tom

Posted 1 year ago

“Lovely drinks but one can missing and some cans pretty dented from transit”

Posted 1 year ago

Hi Sam, sorry about this, the tracking didnt flag any damage so we were unaware of this. Can you drop some pics to hello@wisebartender.co.uk and we can look to add some credit to your account :)

Posted 1 year ago

“Enjoyed a few alternatives Aigua de Moritz, Menabrea, Lyre’s Dark & Spicy and Strawberry Kombucha. There were more stout and IPA alternatives so would be good to balance this out with more wine and cocktail alternatives.”

Posted 1 year ago

“Annoying that my parcel has gone to the post office to be collected as I wasnt in. Can they be delivered without the need for signature please?”

Posted 1 year ago

“Order arrived promptly. The Menabrea Zero Zero Alcohol Free Beer is my husband's favourite alcohol free beer. Unfortuntely I can't comment on Bin End Spirit s I can't open either of the bottles. I was disappointed to receive two gins and not one each of gin and rum.”

Posted 1 year ago

“Beer good. Admin not so much. Ordered this as a secret Santa gift and the billing name and recipient name got swapped so I got emails addressed to a colleague and my colleague received a package with my name on it. Not so "secret" any more.”

Posted 1 year ago

“Quick delivery and good drinks however when trying to use their messenger on the website to enquire about a missing drink twice they didn’t reply.”

Posted 1 year ago

“Non alcoholic Malt Whisky-not for me. Shared with a friend and found it slightly insipid and although had peppery finish - will not order again. Small problem with stock but good customer service. Will revisit for certain beers for sure.”

Posted 1 year ago

“Delivery was slow. For an order placed on a Tuesday with express 24 delivery and Thursday dispatch I should have received the parcel before Monday morning.”

Posted 1 year ago

Apologies about this, not quite sure why the courier took so long to deliver this. We will raise it with them and we have also added some cheeky credit to your online account to say sorry for this :)

Posted 1 year ago

“Stop asking me to review an advent calendar on the 22 of November!!!!”

Posted 1 year ago

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Wise Bartender is rated 4.8 based on 4,129 reviews