“Only half the order arrived first time, not very well packed. However on raising it with Wise Bartender they immediately sent out a replacement- good response”
“The selection is really very good, but I did encounter massive problems with delivery -- not the fault of Wise Bartender, but of Parcel Force -- so I was a bit worn down by the time I actually received the order. Then I discovered that one item had been replaced with a lower value item and another item was missing altogether. The missing item was sent out after I contacted WB about the error and I have it now, but I haven't noticed a refund for the price difference of the replacement (possible I have missed that. . .). I'm not completely fed up and the quality seems to be really quite good, but this was a pretty stressful introduction. I might try WB again or I might go back to one of my 'tried and tested' vendors. I seriously doubt most customers encounter the problems I did.”
Posted 3 months ago
Apologies aboutt he issues you encountered, here is a 5% off code to make up for this:HIGH5
“Was concerned at not hearing where our order had got to - but had a really positive response explaining you were awaiting stock. Suggest in future if there is a stock shortfall or delay for other reasons you let the customer know - were were thinking that ParcelForce were the problem!
Subsequently the order came very quickly and we will certainly use you again.
Thanks and regards
Stephen Bartlett”
“Ordered a selection of beers which resulted in waiting almost 2 weeks to hear that one of the products was out of stock, not a problem but should have been communicated when known by the provider. Unfortunately another of the beers was out of stock too and instead of being asked what I’d like instead or a refund I was substituted a different product which I’ve had before and do not enjoy.”
Posted 9 months ago
Hi Andy,
I'm really sorry about this, June was really hectic for us and at times our service slipped. Moving forward we will always update much quicker. To apologise for this we have added some credit to your account :)
