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Wise Bartender Reviews

4.8 Rating 4,135 Reviews

98 %

of reviewers recommend Wise Bartender

Company Reviews

Product Reviews

4.8

Based on 4,135 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Wise Bartender 5 star review on 10th February 2024

Wise Bartender 5 star review on 9th January 2024

Wise Bartender 5 star review on 15th December 2023

Wise Bartender 5 star review on 15th December 2023

Rebecca L McGuire

Wise Bartender 5 star review on 27th November 2023

Wise Bartender 5 star review on 8th October 2023

Wise Bartender 5 star review on 29th September 2023

Patrick Singleton

60

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on Friday, and received on Saturday! Updated review after I tried “2023 Alcohol Free Beer Advent Calendar” since I can’t review the product itself because it’s no longer available: Great idea, horrible execution - it’s too hard to open individual door, you need to apply too much force and with varying degrees of success the box just tears. The whole different story is to take the beer out of the hole. If it’s a can - forget about it, you can’t physically do it because cans are just wider, you have to tear apart the box. Even taking out a bottle was a struggle.”

Posted 5 months ago

“I am still waiting ! No communication🙄”

Posted 8 months ago

“Order fulfilment process lacks quality control checks: - Items missing from delivery. - Part delivery items past BBE date. Customer service saving grace in prompt resolution of delivery issues.”

Posted 11 months ago

“12 bottles arrived in one box and upside down, partially opened. Too heavy for me to lift! Please send further orders of 12 bottles in two separate boxes. Thank you!”

Posted 1 year ago

“I ordered on the 16th March on 1 - 2 working day delivery by Parcel Force, by the 25th March still have not received my delivery email sent saying I was cancelling if not received by 29th March. On 27 received the following "It looks like from the tracking it has been damaged by UPS in transit and we weren’t notified" Thought that I was getting my delivery by Parcel Force. The package was eventually delivered on the 29th. No apology nothing. Poor Customer Service.”

Posted 1 year ago

Hi Kenneth, Really sorry you package was delayed as it was damaged. my email to you went - ''Apologies you haven’t had you package yet. It looks like from the tracking it has been damaged by UPS in transit and we weren’t notified. I’ll get a new one out right away and it should be with you tomorrow'' Your package was then with you the next day once we knew it had been damaged. I know how damages can be really frustrating as we often don't get updates from our couriers which lead to delays, if you ever need more information on your delivery you are always welcome to get in touch with us. Kind regards, Ed

Posted 1 year ago

“I have yet to receive my 6 bottles of bubbly, over a week after placing my order & was going to start chasing to see what's going on with the delivery.”

Posted 1 year ago

Apologies your box was damaged we have shipped another and credited your delivery costs. Hope you enjoy the wine :)

Posted 1 year ago

“Like what you do but using royal mail means order not received yet”

Posted 1 year ago

Hi, just checked your order and after a fialed attempt to deliver it has been dropped at your Local Post Office at Abbey Meads. You can take along the card that was left or 2 forms of ID to colelct it :) Thanks

Posted 1 year ago

“I was very dissatisfied in the sentia that I ordered- I had an online chat asking what maybe an alternative to port and this was suggested. The bottle was tiny and £16.99 - 4.99 was added for postage -to add insult to injury the taste was disgusting so it has seen the sink !!! Very disappointed indeed and not sure whether to renew my monthly subscription as have not received my 4 complimentary drinks yet …..I will see how things go”

Posted 1 year ago

“Poor products with little or no taste. Customer service needs to be improved as if you say your not happy with a product they put the blame back on you for buying it ! Very strange way to operate Will not use again as other places and products are far superior and don’t waste your time. Very disappointing”

Posted 1 year ago

Sorry you are not satisfied, as advised the bin end pack is a lucky dip of products, some of which may not be to your taste but is also a great way to explore new drinks at a bargain price. This pack contains products which are end of line and this reflected in the large diuscount offered :)

Posted 1 year ago

“Was not happy with the recent service, my order was delayed by days and missed the event and reason for placing the order”

Posted 1 year ago

Hi James, Apologies for the delay, as advised the strike action by couriers and bank holiday that meant that the 3 day working delivery window was stretched. hopefully the extra credit we added to your account helps :)

Posted 1 year ago

“The order process and delivery were seamless and everything went to plan, however, I was somewhat disappointed that one of the beers was beyond its best before date and a few others were just on the best before date. I used you following a recommendation and purchased this as a gift for a friend and a trial for an order myself. Its a great concept and i hope this is not typical of what to expect.”

Posted 1 year ago

“I placed an order 11 days ago and I'm still waiting for most of it to arrive”

Posted 1 year ago

“Product was dispatched quickly but with an incorrect address which meant it didn’t arrive on time at all and after several emails to the company I concluded that the customer service is very poor.”

Posted 2 years ago

Apologies the item has been delayed in landing, we ship to the address provided. Now the address has been sorted, hopefully it will land very shortly :) Thanks

Posted 2 years ago

“Parcelforce letting the side down. Best avoided in this locale. Not good. Very 1970s....”

Posted 2 years ago

Apologies your last order didnt make it, I can see the repalcements are due to land today :)

Posted 2 years ago

“I have to be honest, I was really looking forward to this purchase because I was hoping to find a good alternative to alcohol, but I’m afraid that I really struggled with the taste of these drinks. I’m was disappointed and I’m sorry to have to give this feedback.”

Posted 2 years ago

“Order significantly delayed and still awaited”

Posted 2 years ago

“More expensive than direct from amazon Beer however is great”

Posted 3 years ago

Wise Bartender is rated 4.8 based on 4,135 reviews