Wise Bartender Reviews

Name: Wise Bartender
Address: UNIT 5 WAYSIDE FARM, SHEPTON MALLET, Somerset
Rating: 4.83

4.8 Rating 4,659 Reviews

98 %

of reviewers recommend Wise Bartender

4.8

Based on 4,659 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Wise Bartender 5 star review on 11th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products, however I paid for next day delivery on the 15th April for my dad’s birthday on the 17th and the parcel didn’t arrive until the 22nd. Would’ve been perfect if it had arrived on time!”

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Posted 2 weeks ago

“Order never arrived, can't track via DHL”

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Posted 1 month ago

“Delivery took 8 days when it should have been 48 hours. Ordered the mixed collection of alcohol free drinks to try but when I received my order, 50% of the order was not what was in the mixed offer that I had ordered. One of the brands sent that I did not order, I can buy in my local Asda for 1/3 of the price. Very dissapointed.”

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Posted 1 month ago

Your order was placed on the evening of Weds 12/3/25 and shipped out the next day on a 2 day working service to Northern Ireland so the soonest it could land is Monday 17/3/25, apologies it was the day after this. I'm sorry you were dissapointed in the pack contents but as explained on the product page the contents varies depending on stock availability. Hopefully the £5 credit we gave you as a goodwill gestures helps a little.

Posted 1 month ago

“I bought from this company on the proviso that delivery would happen before Christmas day. This did not happen and the apology I received I felt was dismissive. I have no confidence in using them again.”

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Posted 4 months ago

Hi Teresa, I’m truly sorry to hear that your delivery didn’t arrive as expected before Christmas. It's disappointing when things don’t go as planned, especially during such an important time. I understand your frustration with the apology you received; we aim to provide better communication and support. We value your feedback and are committed to improving our service. I hope you’ll reconsider and give us another chance in the future. Best, Tom

Posted 4 months ago

“Ordered drinks for next working day delivery 8 days ago.....nothing delivered. Now off for Christmas so who knows where £50 of product will end up or when I'll see it, either way it will be too late to give as the gifts I intended . Such a shame a local business as a great idea as 0% booze becomes more popular. Makes me sad”

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Posted 4 months ago

Hi Andy, Apologies about this the delivery shows out for delivery today...fingers crossed you have it very soon. Im not quite sure why it has taken so long. If we were alerted to this sooner we could have resent a parcel with a different courier as we are seeing some courier local hubs a bit stretched :( Thanks Tom

Posted 4 months ago

“Woulf like to give a detailed review but not received my order. Ordered over a week ago and paid for next day delivery.”

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Posted 4 months ago

Apologies for the delay, unfortunately the couriers are quite overstreched currently despite us getting orders out the same day. We have added a note on the banenr of the website to expect a 2-3 day dely on orders due to this.

Posted 4 months ago

“Unfortunately I am still awaiting delivery of my order which was due two days ago. I tracked on Friday, it was purported that tge order was put on the vehicle early morning for delivery later that day. Early afternoon it dropped off the radar. Yesterday I was e- mailed by Packfleet to say that the item had been loaded and out for delivery. Tracking again the item was rescheduled yesterday at around 11.30am. Attempting to track today, there is nothing posted since yesterday’s rescheduled comment. This is disappointing as the otem orders was for my wife’s 76th birthday which was yesterday. The advent Calendar of course starts today! My wife cannot drink alchohol due to her medication for Parkinson’s disease and related dementia. This is really disappointing as it was intended for her to have a different drink to look forward to with her supper each evening, counting down to Christmas.”

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Posted 5 months ago

Apologies for the delay with your order, the courier has informed us that they didn't have capacity on their route and it was delayed to the next working day. I hope your wife enjoys a double door opening on her advent calendar :)

Posted 5 months ago

“Paid for next day delivery. It took three days. Won't be using again.”

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Posted 5 months ago

Apologies for the delay this was due to the poor weather in the area :(

Posted 5 months ago

“Hello, I purchased the red wine on review it was a fantastic red wine alternative - as I am pregnant it is hard to find good non alcoholic options. And this was way over priced for not much taste whatsoever - I was bitterly disappointed and my husband said it tasted like an expensive berry juice.”

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Posted 6 months ago

“One box damage and returned please replace George Murray”

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Posted 10 months ago

“One item was missing from the order and I have yet to receive a response or refund.”

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Posted 11 months ago

“I still haven't received my order!! I emailed to askwhere it is...and so far, no response”

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Posted 1 year ago

Hi Angela, Apologies, we don't have anyone in the office on Saturday and Sunday. I have now emailed you with the details of your package being left in the Post Office :) Cheers, Ed

Posted 1 year ago

“More than 10 days since I ordered and it’s still not arrived! And it seems like you are too embarrassed to answer my emails! I would have given zero stars if I could”

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Posted 1 year ago

Hi Rodney, I have responded to your last review. We haven't received any emails from you. which email address are you trying to get hold of? Cheers!

Posted 1 year ago

“It hasn’t arrived yet! UPS are estimating delivery on 4 April. Very poor.”

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Posted 1 year ago

Hi Rodney, Sincerest apologies that the courier has had delays getting the package to you. I will keep an eye on it and ensure the courier gets it to you in a good time. If you ever need anything you are more than welcome to drop us a message. Cheers!

Posted 1 year ago

“Unfortunately despite sending 3 emails regarding our latest order and the NON DELIVERY of the majority of the order, no-one from Wise Bartender has been in contact”

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Posted 1 year ago

Hi Veronica, I don't seem to be able to find any of your emails! Are contacting our Hello@ email address? Cheers, Ed

Posted 1 year ago

“Order only partly completed and requests for a refund being ignored.”

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Posted 1 year ago

Hi Thomas, We have only just received your return and I can't seem to find any correspondence form you previously. My apologies if this has been missed somehow. I have email you so feel free to chat with me through there :) Cheers, Ed

Posted 1 year ago

“Only half of my order arrived. 2 emails sent but no reply. Telephone number not working. Wise bartender have my money but I don’t have my order. Disappointing and frustrating.”

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Posted 1 year ago

Thanks for your review! Sorry for the confusion here but the advent calendar is a pre order item and the sweet ones will be built the be of next week 🙂. I searched our system for emails and voicemails from your details when placing the order and can’t see anything initially, will have a deeper look though!

Posted 1 year ago

“Ordered with high hopes to enjoy a drink over my birthday. The £4.99 delivery fee is supposed to ensure a 2 day delivery; mine took 6 days. I think a lot of this was down to parcel force. A bottle was missing and I’ve tried to ask for a refund for both the missing bottle and delivery fee (due to the big delay) but I am getting ignored unfortunately. Poor customer service indeed. What a shame.”

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Posted 1 year ago

“Very disappointed as delivery still has not arrived and no update from yourselves.”

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Posted 1 year ago

“I am still waiting of to my order and have emailed you several times so cannot give any recommendations right now.”

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Posted 1 year ago

Wise Bartender is rated 4.8 based on 4,659 reviews