I chose to buy for them because they stock a range of alcohol-free wines that I wanted to try (good) and ordered three different ones. Delivery was quick (good again) but when I opened the box it contained only two, despite three being shown on the delivery note - and still shown in this questionnaire (bad). An email informing them of the deficiency received a prompt and apologetic reply (good again) and my refund was processed quickly (good yet again). Because of the failure to deliver what they said they had I don't feel able to give more than 3*, though I think this is basically a good company andI will not be deterred from ordering from them again.