ME+EM Reviews

Name: ME+EM
Address: WestWorks, White City Place, Wood Lane, London, London Borough of Hammersmith and Fulham
Rating: 4.49

4.5 Rating 652 Reviews

87 %

of reviewers recommend ME+EM

4.5

Based on 652 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

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“The clothes look and feel beautiful. Lovely fabric and styles. The fit wasn't right for me, and I had to return. That process is tedious and ridiculously long to get your refund. Mailed back on the slowest way possible. I don't know if I would order online again with the prospect of returning taking so long.”

Helpful Report

Dear G, Thank you for taking the time to leave your constructive feedback with us. We are very sorry to hear you had a dissapointing expereience with your recent return. This is not the kind of service we want our customers to experience and we are aware our return service can be slower than we would like from the US. We are working on launching a brand new returns system very soon which we hope will improve the speed and efficiency of our US returns service. If you are waiting over 10 days for your refund from the date of posting, please get in touch with our customer care team on 1-800-346-3108 and we would be happy to help speed up your refund. Kind Regards, Robin

“Hi, I really like the quality of you products and this makes the high price point worth it. Delivery is good but the returns process is very poor - it takes absolutely ages to get a refund. It puts me off purchasing more items. Also, I am 5' 6" in height which is not short, nor particularly tall. I find it odd that even 'short' trousers are too long. With most other brands regular or short is fine. Again, this is a reason for me not to purchase trousers in a style where shortening them will affect the style (ie those with a wide flare at the bottom). Even a good dressmaker will not get a finished result as good as the original.”

Helpful Report

Dear Margaret, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you are loving our pieces and the quality of our items, we look forward to you shopping with us again. In regards however, to the experience, you have had with our return process and the fit of your trousers, this is not the experience we want for our customers and apologise for any inconvenience this has caused you. Please get in touch with us directly so we can further assist you with this. Kind Regards, Grace

“As a US customer, delivery is fast but the return/refund process is absolutely brutal. And because I can’t try on in a store, ordering online makes sizing, style, colors, etc., it is difficult to be sure it all works out to keep. The refund process definitely deters me from placing future orders.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you are satisfied with our delivery time frame for you to receive your goods, however, disappointed that your returned orders have taken longer than they should to be processed, this is not the service we pride ourselves in, and apologise for any inconvenience caused in this matter. I have tried locating your account, however, am struggling to do so without your details, therefore, please can you contact us directly via email, live chat, or our helpline so we can further investigate this, I look forward to your reply. Thank you for your patience in this matter. Kind Regards, Grace

“I bought pants and a jacket because they were a suit. The fabric is a beautiful colour and lovely quality. The fit is a bit snug and could certainly be a little more generous. After making the purchases I received an email telling me that the pants were not available (which means the website was incorrect) and I received a refund but I was left with half a suit. I engaged in an email conversation about my situation and asked to be informed when the pants became available again but my request was ignored. Three months after my original purchase the pants were advertised again. There is a lot of opportunity in my experience for improved customer service.”

Helpful Report

Dear SB, Thank you for taking the time to leave your review with us. I am thrilled to hear you have enjoyed the quality of your recent order, however disappointed to hear you have had issues regarding your fit and your pants being out of stock. This is not the experience we want for our customers, and apologise for the inconvenience caused in this matter. Unfortunately, with items that are out of stock, customers will not be notified until this has passed our waiting period to see if this item is re-stocked and therefore, fulfilled as a successful order, if this does not happen accordingly, a refund and email explanation is sent instead, I am sorry that this happened in regards to your recent order, and apologise for any disappointment this has caused you. I have tried to locate your email address, however, am struggling to do so with the lack of information, therefore, if you still have unanswered queries, please get in touch with us directly via email, live chat, or our helpline so we can have your issue amended as quickly as possible. Thank you for your patience and understanding. Kind Regards, Grace

“I used to be Me and Em's No. 1 fan....for a long time. But not any more. I too, feel they are losing their way. I buy far less than I used to. I am less excited by each new collection. I find most of the maxi dresses are somewhere between midi and maxi and a lot of the trousers just don't have the hems that they used to in order to be able to lengthen them. I have also been hugely put off by the attitude of some of their staff. Senior staff in particular. And I have vowed I will never step inside the Elizabeth Street branch again. It's a much happier experience to shop online. I still have huge admiration for the company in terms of the quality and style. As someone who has a massive Me and Em wardrobe, I now find myself looking elsewhere and I can't quite put my finger on why.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. I am very sorry to hear that you have had issues regarding our brand in terms of collections, quality, and in-store experience, this is not how we want our customers to feel, and apologise for any inconvenience this has caused you. I can confirm that this feedback referring to our pieces has since been escalated to our design team, and hopefully, something will take your fancy in a later collection. In regards to your in-store experience that you were not fulfilled with, please can you send an email to us directly so we can further investigate this as soon as possible, this is not the quality we pride ourselves in, and very sorry for any frustration or upset this matter has caused you. Thank you again for your review and appreciate your patience, we look forward to your reply. Kind Regards, Grace

“The quality and cut of the clothes in the past have been great. More recently the clothes have been delivered badly and the cut a less favourably fit. I’m missing some of the classic cuts you had done previously”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. We are disappointed to hear that you have had issues regarding the quality and fit of your recent purchases, this is not the experience we want for our customers and apologise for any inconvenience this has caused you. Please send an email or contact us directly via our live chat or helpline with a more clarified explanation of the pieces you have received that you are not satisfied with so we can further investigate into this and have this feedback passed over to our garment tech team. We pride ourselves in quality, therefore, we appreciate customer feedback to have this improved and evolve. Thank you for your patience and understanding. Kind regards, Grace

“The clothes are beautiful and stylish, as well as high-quality, but I am disappointed in the service. To this day, I have not received one product out of three. I wrote a claim, but there was no response to the first letter. I wrote a second claim, reacted, but did not receive the product until 25 days have passed since the order.”

Helpful Report

Dear Aukse, I am thrilled to hear you love our brand and quality, however, disappointed you have had issues regarding your missing item and email correspondence. I can confirm that a reply to your email regarding your pre-purchase item has since been sent to you on two occasions, explaining that this product has an estimated dispatch date of the 5th of April. However, if you are still yet to receive these, it sounds as though there is some sort of block on your email address, therefore, please send another so we can respond via an alternative email address. Apologise for any confusion in this circumstance and I look forward to your reply. Kind Regards. Grace

“Good quality. It just hard to fit to someone like me 5’3” especially the dresses. All of them are way too long. Wish they make some thing for petit size. Another thing is return and refund. It takes too long to get the fund back.”

Helpful Report

Thank you for taking the time to share your feedback with us! We have passed your feedback regarding a petite range to our design team for future consideration. With our dresses, we do offer "midi" and "short" style dresses that would be suitable for your height, that I myself being 5.2", have found flattering. Our customer care team would love to assist you in your styling needs if you would like to speak with us over the phone by ringing our customer care line. I am sorry that you have experienced slow returns/refunds. We are currently reviewing our returns procedures and time frames so our customer can benifit from a faster return/refund process. If we can be of further assistance please let us know and we look forward to you shoppong with us again in the future! Kind regards, Vanessa

“I love ME+EM, many items are so beautiful with great attention to details! The quality varies though unfortunately. Also, no matter how big is your order you have to pay for a delivery! I have ordered once for almost £1000 and they still charged for £5 for delivery…really? you don’t make enough profit to incorporate this charges in the order?? I had to return a dress which came with a damaged button so a bit disappointing. Also I find the company’s strategy/values a bit inconsistent. You sent an email whita a beautiful story about why you don’t do Black Friday sale, saying that you want the purchases not to be rushed and you don’t believe in fast fashion etc and you prefer to donate to charity….and after like 2 weeks you starting a big sale sending lots of emails, new lines added to sale etc. not sure if this works in your favour. It is nice to get a discount but I have bought a full priced items which were discounted within weeks…so now I know I have to just wait a bit longer to get what I want for a discounted price. The return process is easy enough with an option to return to a shop which I like.”

Helpful Report

Dear Ksenia, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! I am, however, disappointed to hear you have had issues with a recent purchase regarding a damaged button, this is not the experience we want for our customers, and apologise for the inconvenience this has caused you, please get in touch with us directly so we can further assist you haven't done so already. As for our delivery charges, services, and sales, we always appreciate customer feedback and will be passing this on to our specific departments. Again, please get in touch if you have any further queries that have not been answered already on the ethics section of our website so we can assist you. Kind Regards, ME+EM Customer Care

“I absolutely me+em clothes but they are very overpriced and my biggest bug bear is dresses not having a back zip - it’s near on impossible to not get make up on your clothes without a back zip and for the price every dress should have one!! Also I am 5ft 3” and even the short length isn’t short whereas Reiss’ petite selection is spot on!! Also had two pairs of short trousers and both were different lengths! I would buy so much more than I already do if the prices were a bit more reasonable and the service in store matched the said prices!! Quite often the staff just ignore you, offer no help or advice - this has happened to me in the Brook St and Marylebone stores!!! Just terrible”

Helpful Report

Dear Pam, Thank you for taking the time to leave your feedback with us. We really value your feedback on our dress fastenings, petite ranges and price points. It is great to get such constructive criticism and this has been passed on to the relevant teams to look into. It is such a huge shame to hear about your experience in our stores, this is not the service we expect customers to receive and we have reported this to our Head of Retail. Once again, thank you for providing your great feedback. If you ever need any assistance or would like to report a store experience please do not hesitate to contact us at enquiries@meandem.com Kind Regards, ME+EM Customer Care

“I do think Me & Em has a place for a certain woman of a certain age, but for me personally it’s just not cool. The details are always a bit off and the cut is not made for its target market. The fabric quality often poor for the price point - it’s not cheap yet quite often polyester or mix of. Nothing feels generous or considered which it could so easily be with a few tweaks. The pieces I do tend to like are beyond me price wise £1000 plus for sheepskin coat or leather trousers. Like I said, it has a place but it’s not cool or edgy enough for me.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. We are very disappointed to hear you are not a fan of our recent collections or the quality of our prices, this is not the experience we want for our customers and apologise for any inconvenience caused in this matter. Please get in touch with us directly with any queries and concerns you may have, likewise, if you would like any help regarding styling or fabric content, again, we are very happy to assist you. Thank you for your patience. Kind Regards, ME+EM Customer Care

“Have been a customer for years. I like that some of the items are instant classics and will forever have a place in my wardrobe and in that sense are great value. Eg a black wool blazer I bought a few years ago and more recently a cream/beige blazer. However, the prices are just too high now. What used to be £175-275 is easily £250-495 now! Just not worth that much. Your cashmere, denim and layering tops are definitely overpriced compared to competitors. Dresses I want to love but often hate the elastic cuffs and zip necklines. The quality does seem to be going down recently despite prices going up. In terms of service I’ve never had any issues.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. We are very disappointed to hear you have had issues with the quality of our brand and pricing, this is not the experience we want our customers to feel, and apologise for the inconvenience caused in this matter. Please get in touch with us directly so we can further assist you with your queries and concerns. Thank you for your patience. Kind Regards, ME+EM Customer Care

“I love the stying of your pieces. However the trousers and dresses are not petite friendly and I can’t order any of them. Also, I’ve written twice to your customer service and have never received any response. The most recent feedback was regarding the poor quality of your delivery box. When my ordered arrived the sides of the box were crushed and made large opening on the sides. The items could have easily fallen out, which luckily for this delivery it didn’t happen. I sent photos to your customer service and it would be good to at least get an acknowledgment.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. We are very disappointed to hear you have had issues with your order and the services of our brand, this is not the experience we want our customers to have, and apologies for the inconvenience caused in this matter. Please get in touch with us directly so we can further assist you with your queries and concerns. Thank you for your patience. Kind Regards, ME+EM Customer Care

“Love the designs - only issue is having to pay for delivery particularly when items are on the higher price end. Most brands don't expect you to pay postage for items over, for example £100.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your lovely feedback. We are very pleased to hear that you love the ME+EM designs and we appreciate your feedback on our delivery costs. If you ever require any assistance with an order please contact our customer care team via email at enquiries@meandem.com or by phone on 03456 800 975. Kind Regards, ME+EM Customer Care

“Usually very good quality. And they last”

Helpful Report

Dear Lorraine, Thank you for taking the time to leave your feedback. It is lovely to hear you like the quality of our clothing and we look forward to having you shop with us again soon! If you ever require any assistance with an order please contact our customer care team via email at enquiries@meandem.com or by phone on 03456 800 975. Kind Regards, ME+EM Customer Care

“Beautifully made clothing, in excellent fabrics. Some items I’ve now had long enough to appreciate the quality in manufacture. The garments are also very comfortable and practical-in addition to being flattering! Delivery with Royal Mail is excellent, in terms of speed and information provided. I will continue to turn to this company for staple, even though the price point is high for the High Street. As the same granny used to say, ‘If you buy cheap, you buy dear!’”

Helpful Report

Dear Catherine, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you are loving our brand and quality, we look forward to you shopping with us again! Kind Regards, ME+EM Customer Care

“I was little unhappy 🙁 the t’s I bought are a different fit to last year much shorter and I hand washed them and both have shrunk”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. We are disappointed to hear you have had issues with your recent purchases, this is not the quality we want our customers to experience, and apologies for the inconvenience caused. Please get in touch with us directly so we can further assist with your query. Kind regards, ME+EM Customer Care

“I received an email with code for 15% discount I was excited. I’d ordered something once for my daughter for Christmas but can’t really afford for me. I would like to buy everything because it’s all so beautiful and such good quality. So I decided with 15% I can order a few things. When I went to checkout (online) I couldn’t see code for applying the 15%. But in my haste (and tbh to get my mitts on the beautiful things I’d ordered) I paid. But I was cross with myself for acting in haste. So I ordered again, just one item, at a third of the cost of original order. And I successfully applied the 15%. I tried calling customer care but obviously on Sunday no one manning the phones . I called today and was absolutely truthful and recognised my error. And asked please amalgamate two orders (done within minutes) and give 15% on both. To my surprise she said NO. I was genuinely surprised. Come on ! Seriously! You want good reviews? You must want people to say: amazing company, amazing, kind, helpful, friendly and obliging staff? I know my mistake, I get it. So let me cancel order and give me new code and I’ll reorder and apply new code …. And she said …. NO! Again! Ok ok I get it. No can do. Bye . End of sorry story.”

Helpful Report

Dear, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you are loving our quality and that you were excited to shop with us, however, I am sorry to hear you have had a negative experience in regard to your discount and customer care experience. This is not how we want our customers to feel and apologise for any inconvenience this has caused you. Unfortunately, due to how our system works, we are unable to refund anything retrospectively, however, please get in touch directly for us to further assist you. Thank you for your patience. Kind Regards, ME+EM Customer Care

“I love the Me+Em clothes that I have brought (on line). The quality is great and the fit excellent BUT I do have to say I ALWAYS have a negative experience in stores I have visited (london). I myself own a retail store and would be disappointed if my customers were treated as I have been at Me+Em. I will keep trying!!”

Helpful Report

Dear Fran, Thank you for taking the time to leave your kind feedback with us. It is lovely to hear that you're happy with your online purchases but we are very disappointed to hear about your negative experience in our stores. Please accept our apologies and this has been passed on to our store managers. If you ever need any further assistance please contact us on 03456 800 975 or by email enquiries@meandem.com. Kind Regards, ME+EM Customer Care

“I was a little disappointed in the quality of my purchase. I understand now that some products are manufactured in China while others are not. My dress had loose unfinished threads on every embroidered polka dot and had a strong chemical smell. I ended up returning, the ordering + return process was quite seamless and I know many others have wonderful experiences so not discouraged from trying again but clarify in manufacturing location would be nice, especially for the price of some items.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback. We are sorry to hear you are disappointed with the quality of your purchase. We currently use three Chinese factories for our production, which equates to approximately 14% of the base. We have direct relationships with these factories, not through sourcing agencies, and thus we are aware of and have a good relationship with the owners and understand the factory policies. If you have any further queries about our manufacturers please contact our customer care team by email at enquires@meandem.com or by phone at 03456 800 975. Kind Regards, ME+EM Customer Care

ME+EM is rated 4.5 based on 652 reviews