ME+EM Reviews

Name: ME+EM
Address: WestWorks, White City Place, Wood Lane, London, London Borough of Hammersmith and Fulham
Rating: 4.48

4.5 Rating 791 Reviews

87 %

of reviewers recommend ME+EM

4.5

Based on 791 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

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“Love the designs - only issue is having to pay for delivery particularly when items are on the higher price end. Most brands don't expect you to pay postage for items over, for example £100.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your lovely feedback. We are very pleased to hear that you love the ME+EM designs and we appreciate your feedback on our delivery costs. If you ever require any assistance with an order please contact our customer care team via email at enquiries@meandem.com or by phone on 03456 800 975. Kind Regards, ME+EM Customer Care

“Usually very good quality. And they last”

Helpful Report

Dear Lorraine, Thank you for taking the time to leave your feedback. It is lovely to hear you like the quality of our clothing and we look forward to having you shop with us again soon! If you ever require any assistance with an order please contact our customer care team via email at enquiries@meandem.com or by phone on 03456 800 975. Kind Regards, ME+EM Customer Care

“Beautifully made clothing, in excellent fabrics. Some items I’ve now had long enough to appreciate the quality in manufacture. The garments are also very comfortable and practical-in addition to being flattering! Delivery with Royal Mail is excellent, in terms of speed and information provided. I will continue to turn to this company for staple, even though the price point is high for the High Street. As the same granny used to say, ‘If you buy cheap, you buy dear!’”

Helpful Report

Dear Catherine, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you are loving our brand and quality, we look forward to you shopping with us again! Kind Regards, ME+EM Customer Care

“I was little unhappy 🙁 the t’s I bought are a different fit to last year much shorter and I hand washed them and both have shrunk”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. We are disappointed to hear you have had issues with your recent purchases, this is not the quality we want our customers to experience, and apologies for the inconvenience caused. Please get in touch with us directly so we can further assist with your query. Kind regards, ME+EM Customer Care

“I received an email with code for 15% discount I was excited. I’d ordered something once for my daughter for Christmas but can’t really afford for me. I would like to buy everything because it’s all so beautiful and such good quality. So I decided with 15% I can order a few things. When I went to checkout (online) I couldn’t see code for applying the 15%. But in my haste (and tbh to get my mitts on the beautiful things I’d ordered) I paid. But I was cross with myself for acting in haste. So I ordered again, just one item, at a third of the cost of original order. And I successfully applied the 15%. I tried calling customer care but obviously on Sunday no one manning the phones . I called today and was absolutely truthful and recognised my error. And asked please amalgamate two orders (done within minutes) and give 15% on both. To my surprise she said NO. I was genuinely surprised. Come on ! Seriously! You want good reviews? You must want people to say: amazing company, amazing, kind, helpful, friendly and obliging staff? I know my mistake, I get it. So let me cancel order and give me new code and I’ll reorder and apply new code …. And she said …. NO! Again! Ok ok I get it. No can do. Bye . End of sorry story.”

Helpful Report

Dear, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you are loving our quality and that you were excited to shop with us, however, I am sorry to hear you have had a negative experience in regard to your discount and customer care experience. This is not how we want our customers to feel and apologise for any inconvenience this has caused you. Unfortunately, due to how our system works, we are unable to refund anything retrospectively, however, please get in touch directly for us to further assist you. Thank you for your patience. Kind Regards, ME+EM Customer Care

“I love the Me+Em clothes that I have brought (on line). The quality is great and the fit excellent BUT I do have to say I ALWAYS have a negative experience in stores I have visited (london). I myself own a retail store and would be disappointed if my customers were treated as I have been at Me+Em. I will keep trying!!”

Helpful Report

Dear Fran, Thank you for taking the time to leave your kind feedback with us. It is lovely to hear that you're happy with your online purchases but we are very disappointed to hear about your negative experience in our stores. Please accept our apologies and this has been passed on to our store managers. If you ever need any further assistance please contact us on 03456 800 975 or by email enquiries@meandem.com. Kind Regards, ME+EM Customer Care

“I was a little disappointed in the quality of my purchase. I understand now that some products are manufactured in China while others are not. My dress had loose unfinished threads on every embroidered polka dot and had a strong chemical smell. I ended up returning, the ordering + return process was quite seamless and I know many others have wonderful experiences so not discouraged from trying again but clarify in manufacturing location would be nice, especially for the price of some items.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback. We are sorry to hear you are disappointed with the quality of your purchase. We currently use three Chinese factories for our production, which equates to approximately 14% of the base. We have direct relationships with these factories, not through sourcing agencies, and thus we are aware of and have a good relationship with the owners and understand the factory policies. If you have any further queries about our manufacturers please contact our customer care team by email at enquires@meandem.com or by phone at 03456 800 975. Kind Regards, ME+EM Customer Care

“I have shopped at M+EM for about 7 years -I have loved how wearable everything is -how it nods to fashion and classical dressing in equal measure. More recently I haven’t shopped so much as the price points seem to have really risen ( pre cost of living ) and it doesn’t seem so good premium value for money which is disappointing. Your still my go to brand but much much less …”

Helpful Report

Dear Lulu, Thank you for taking the time to leave your valued feedback. We are so pleased to hear you have shopped with us for 7 years and that we are your go-to brand but we are disappointed to hear you are unhappy with our new prices. Your feedback has been passed on to the relevant teams. Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“I do really like the style and quality of the product is excellent. However, they are expensive and because everything is so long I have to factor in cost to have hems taken up which puts me off. We are not all 5.11in! It would be great to have shorter lengths in the wide length trousers and dresses as well as some things at as more accessible price.”

Helpful Report

Dear, Thank you for taking the time to leave your feedback with us. We are glad to hear you are loving our brand and we look forward to you shopping with us again. In regards to sizing, fit, or pricing, please get in touch directly, if you have any queries, so we can further assist. Kind Regards, ME+EM Customer Care

“I love the clothing except the pants are too long. I’ve read that remark by many so not sure why it’s not being addressed. I have to spend extra money on a tailor when the clothes are already expensive. I don’t mind paying a bit more for high quality but the prices are limiting. I was disappointed in the cashmere vest as it looked a bit scruffy. I’ve kept it as it goes perfectly with the pants I ordered and I love layering. The dresses and most tops are too frilly and puffy for my taste. Like a little girls clothing. Again they look better on tall women and I’m petite. Sizing is a bit confusing and I think inconsistent between sometimes British sizing and American sizing. Returns should be free. And I agree with others that a rewards or loyalty program would be nice. I have 5 pair of your pants hanging in my closet. They are beautifully made and unique. I appreciate your layering suggestions and feel very sharp in your clothes. Again…Please offer shorter lengths. Customer service is very good although even they got the conversion size wrong once.”

Helpful Report

Dear Amy, Thank you for taking the time to leave your constructive feedback. We are happy to hear you like our pants but have passed your feedback regarding the lengths to the relevant teams. ME+EM offers an easy free returns service, if you need help with this please contact our customer care team. We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“Customer service and quality are very good but clothes seem to be cut for young, tall women. I'm 67 and 5'4".”

Helpful Report

Dear Customer, Thank you for taking the time to leave your kind feedback. We are so happy to hear you have had a positive shopping experience and your feedback regarding our lengths and tailoring has been passed on to the relevant teams. We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“Lovely quality but not for tall people”

Helpful Report

“I really like so much about Me+Em design, quality, and particularly the fit of trousers. As an Australian customer, I am much less impressed with the price hike applied to us (approximately 60%) a couple of years ago. I wrote a couple of emails and was told it was related to Britain's departure from the EU. I'm not sure I believe that could justify such a significant price rise. I also find product descriptions online not particularly accurate. I bought a dress with a 'white' base (and it did look white in the photographs) and 'yellow' flowers, only to find, when it arrived, that it was a deep cream with orange flowers. I also bought a dress described as being of 3 different colours, which arrived two-tone. This one didn't bother me too much as I could work out from the photography that the third colour (pink) was missing. My point is that if you're going to charge the prices you do and pitch yourself at the top of the market, you need to pay attention to such details, don't be sloppy.”

Helpful Report

“Delivery, returns, customer service is fine. Prices highish. Trousers much too long for me, even with adjustments. I love their brighter colours, other less appealing. I am not interested in a corporate look. I find shop off Marylebone High Street a bit intimidating.”

Helpful Report

Dear Clare, Thank you for taking the time to leave your feedback. We are so happy to hear you have had a positive shopping experience with us but are disappointed to hear that some of our collection does not appeal to you and that you find our stores intimidating. Your feedback has been passed on to the relevant teams. If you ever need any assistance please contact our Customer Care team at 03456 800 975 or email enquiries@meandem.com. Kind Regards, ME+EM Customer Care

“Have been extremely satisfied with everything I have bought until I bought one of their extremely highly priced jumpers which has a little bit of ( apparently ) high quality cashmere in it which bobbles. I complained and was told to buy a cashmere comb. Watch out for the jumpers🤣🤣🤣🤣”

Helpful Report

Dear Customer, Thank you for taking the time to leave your kind feedback. We are pleased to hear you have been satisfied with all your ME+EM purchases but are disappointed to hear you experienced an issue with your Cashmere Jumper. This feedback has been passed on to the relevant teams. If you ever need any assistance please contact our Customer Care team at 03456 800 975 or email enquiries@meandem.com. Kind Regards, ME+EM Customer Care

“I think it’s too easy to be seduced by MeandEm’s trademark design into paying ludicrous sums for items which are really not investment pieces and will only last one season. I’ve just parted with £130+ (inc. p&p) for a pair of patterned jersey joggers, simply because they looked wonderful on the long-legged model. After wearing them for 4 days they are baggy, saggy and not at all flattering on a petite and curvy size 8-10. I really should have known better - they’d be expensive at half the price, and the trim is ordinary cotton binding - nothing special. At the end of the day, they’re just sweatpants!”

Helpful Report

“Lovely clothes if a bit pricey, but awful service if you want to return an item. I have waited almost 3 weeks for a refund.”

Helpful Report

ME+EM is rated 4.5 based on 791 reviews