6g internet Reviews

Name: 6g internet
Rating: 3.77

3.8 Rating 521 Reviews

69 %

of reviewers recommend 6g internet

Company Reviews

Metrics

Info

3.8

Based on 521 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

About 6g internet:

6G Internet offers over the air internet access at fibre equivalent speeds.

With packages offering 20mb to 100mb for residential customers and up to 300mb for business users, the super low latency on offer has proven to be beneficial to people who stream tv and who game online.

Based out of Simonstone, Lancashire the UK based 6G customer service team can be reached on 0800 915 6138.

Please feel free to leave a review on the product or level of service 6G Internet have offered you.

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Phone:

0800 915 6138

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jamie & Wassie are good workers ,tidied up,when finished pleasant and polite. Fast internet,would highly recommend thank you.”

Helpful Report

Posted 1 year ago

Thank you for your review, I will pass the message on to both engineers. We are also happy that you are enjoying the service! Welcome to 6G Internet

Posted 1 year ago

“I applied online and was emailed to confirm this. For a week nothing happened so I called and was told that my application was not there. It was restarted via phone and this process took over an hour and several calls. When all should have been done and I waited for the URL to pay and start the service, the email never came. All I received were the generic messages like when I first applied online. With the slow and unresponsive service, I will save myself the headache and look for another ISP.”

Helpful Report

Posted 1 year ago

Hi David, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 1 year ago

“Been supplied by 6g for nearly 2 years now, it started ok, had a few down time annoyingly at weekend when no one available, but they were normally corrected very quickly on the Monday. However for the past few weeks, the service has been terrible and mostly un usable with speeds as low 4gb per sec, and fluctuating and dropping out all day, even playing a song on alexa is an issue it has and got to the point i have had to have a land line broadband fitted as a back up, i wholly believe this is due to them expanding the network in our area, but should look after the first customers. I would avoid until the network stable, shame as they are onto somthing”

Helpful Report

Posted 1 year ago

Hi Stephen, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 1 year ago

“I have worked I this industry for 20 years and never spoken to a more inept company. Dozens of calls to try and get setup, endless empty promises, rude sales staff that hang up on me. Direct debits setup but they have no record of it and want my details again. So I have cancelled, and believe I dodged a bullet Under promise and over deliver guys, NOT the other way round. Good luck I believe you are onto something good but really need to invest in your staff training and processes.”

Helpful Report

Posted 1 year ago

Hi Chris, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 1 year ago

“Very poor customer service, they never tell you true picture when they are selling, as it is on air broadband, service depends on trees and if they grow internet will disappear. Their agents on phone are very rude if you talk to them after you have committed to them. Stay away from them if at all possible. There is no formal complaint mechanism either.”

Helpful Report

Posted 1 year ago

Hi, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 1 year ago

“Poor service + very poor Customer service - using 6g in Burnley since 5 months but service is getting slower and slower so I’ve decided to contact customer services where the guy was seems upset with his owner as he didn’t listen to anything and gave me excuses that you cannot get the better service. Very disappointed ☹️”

Helpful Report

Posted 1 year ago

Hi Kamran, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. I am sure we can have this issue resolved Customer service number is as followed - 01282 214000

Posted 1 year ago

“6 g are useless 6 weeks been trying to get internet speeds up to what they are contracted to give, I don’t get it and as I’ve been told x box downloading and buffering on the tv ( to watch films ) was nothing to do with there speeds and I have it in writing from 6 g in them words I would stay clear and don’t waste your money they get u into contract and do nothing to help last at all DONT WASTE Your Money”

Helpful Report

Posted 1 year ago

Hi Peter, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 1 year ago

“Installation great! Since Installation rubbish signal, couldn't use for streaming or gaming! Told me i may need a different package/router upstairs, my other router with same speeds reached the full house so no reason for this not to, also said i haven't give them chance to fix problems but judging by customer reviews its not going to get any better...Got a 24 month bill for 1 months use and early termination..thought my original supplier was bad signal until I had 6g to compare to! Now I realise how lucky I have it.. just glad I still had time left on my original existing supplier contract and I've now renewed! Do not agree to any contracts until you test it!”

Helpful Report

Posted 1 year ago

Hi Thomas, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 1 year ago

“Brilliant service so far, faster speed than I expected and its that speed in every room not just where the router is.”

Helpful Report

Posted 1 year ago

Thank you for your review Paul! We are glad you are happy with our services. Welcome to 6G Internet

Posted 1 year ago

“Very poor . Called to terminate and told 28days would be cancelled . 6 hours later disconnected. Also paid in advance . Always had issues with 6g . Won't recommend”

Helpful Report

Posted 1 year ago

Hi Javid, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 1 year ago

“In September 2021 I entered a binding 24 month contract with 6G internet, which I might add is also binding on the side of 6G internet . Despite justifiably having to call 6G too many times, starting on 22nd Dec 2021 regarding the constant drop in signal to my property, and 6G employees calling to try to find out the cause of this problem , there has been no improvement. In fact the problem has now gotten much worse. Every time 6G work on their equipment my service goes down and I have to reboot my router. This seems to mostly happen at night leaving my property vulnerable. I have explained several times to Customer services that my security cameras and Ring doorbell depended on having internet connection, but I know that they do not want to know anymore, and try to fob me off telling me that there is nothing more they can do. This means that 6G are in contravention of their contract as they are unable to provide me with the service they promised. I do not for one second believe this as my next door neighbour does not have these reception problems. I have now had to have Virgin media re-installed at my property in order to ensure continued cover for the above security items. Both the service and customer service from 6G internet has been absolutely disgraceful and I intend to take this matter as far as I can, and also publicise this through every avenue that is open to me . Your motto of "Our network never slows down. Get the speeds you pay for, all the time". This is certainly not true, in my case. I don't think you can say that "the grass is greener."”

Helpful Report

Posted 1 year ago

Hi Richard, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 1 year ago

“Zahir. Absolutely the worst customer service and the worst Internet connection and speed. When you ring the customer services they're an absolute waste of time. Never again will I go with these rip off merchants. When you ring up to tell them that the Internet is slow. They do a check on their side and they say its running on normal. Why then would I get slow speed. I want to cancel because of poor service and they are demanding full payment of 2 year contract. Will be contacting ofgem to complain. If you are thinking of changing to 6g please don't make that mistake as I did you will regret it.”

Helpful Report

Posted 1 year ago

Hi Zahir, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 1 year ago

“Absolutely terrible and shocking nothing less than that can never game and whenever I wrong they say the internet speed is fine have to ring every month atleast 4 times.And when asked to cancel they are asking for £365 this is is just absolutely absurd and ridiculous.DO NOT GET THIS WI-FI!”

Helpful Report

Posted 1 year ago

“Terrible connection for gaming the 5ghz connection keeps dropping and every time I message somebody I just get told “download speeds are fine” that’s all good but when I can’t play or use what I’m downloading what the point in having download speed if nothing works must message atlesst 3-4 times a month and it never gets any better AVOID AND STICK TOO FIBRE OPTIC BROADBAND”

Helpful Report

Posted 1 year ago

“Arrived early. From start to finish approximately 2hrs. Everything explained clearly. Painless experience.👍”

Helpful Report

Posted 1 year ago

Hi Paul, Thank you for your positive feedback, and we’re glad to hear you’ve had such a positive experience with your 6G Internet installation. Welcome to the 6G Internet flock! Please get back in touch with us once you’ve had time to experience our service, and don’t hesitate to let us know if there’s anything else we can do for you. - The 6G Internet team

Posted 1 year ago

“the installation crew and tech guys were excellent and very respectful customer service funtastic i dont know the crew name but they have done wonderful job thanking you so much.”

Helpful Report

Posted 2 years ago

Hi Khalil, Thank you for your positive feedback, and we’re glad to hear you’ve had such a positive experience with your 6G Internet installation. Welcome to the 6G Internet flock! Please get back in touch with us once you’ve had time to experience our service, and don’t hesitate to let us know if there’s anything else we can do for you. - The 6G Internet team

Posted 1 year ago

“The tech crew Dario & Jacob were excellent... really helpful and respectful.. great service 👏🏻”

Helpful Report

Posted 2 years ago

Hi Shane, Thank you for your positive feedback, and we’re glad to hear you’ve had such a positive experience with your 6G Internet installation. Welcome to the 6G Internet flock! Please get back in touch with us once you’ve had time to experience our service, and don’t hesitate to let us know if there’s anything else we can do for you. - The 6G Internet team

Posted 2 years ago

“The installation crew JP luke and Dan are an excellent team Thanks for the quick install even though there was a few minor problems to sort out but they rectified them quickly”

Helpful Report

Posted 2 years ago

Hi Mark Goodall, Thank you for your positive feedback, and we’re glad to hear you’ve had such a positive experience with your 6G Internet installation. Welcome to the 6G Internet flock! Please get back in touch with us once you’ve had time to experience our service, and don’t hesitate to let us know if there’s anything else we can do for you. - The 6G Internet team

Posted 2 years ago

“Had excellent customer service both on the phone and the installation lads. I wanted the dual modems but was told not to go for that as they didn't want to be charging me too much for something I didn't need. The lads that came to install, dan and shaun, were friendly, polite and professional. They kept me informed of what they were doing and also cleaned up behind themselves 🙂”

Helpful Report

Posted 2 years ago

Hi Lauren, Thank you for your positive feedback, and we’re glad to hear you’ve had such a positive experience with your 6G Internet installation. Welcome to the 6G Internet flock! Please get back in touch with us once you’ve had time to experience our service, and don’t hesitate to let us know if there’s anything else we can do for you. - The 6G Internet team

Posted 2 years ago

“Mess about company that doesn't work after 4:30 pm or weekends how ya meant to install??? Take a day off??? Wouldn't waste ya time 14 day cancellation period with no Internet to test sound like a brilliant idea but just no customer service that I can see!!!”

Helpful Report

Posted 2 years ago

Hi Jamie, We've tried to contact you on over 5 occasions since the 26th of April to arrange an installation, and received no response. I'm sorry you feel like this has messed you about. Our install teams work throughout the week, and like most internet service providers, we don't have our install teams working in the evening. This is for several reasons, including available daylight needed to connect line of sight antennas, and health and safety. As you've now closed your account, we can't do anything to rectify this. We're sorry to see you go, and if you would like to discuss this further please give us a call on 0800 246 6767.

Posted 2 years ago

6g internet is rated 3.8 based on 521 reviews