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6g internet Reviews

3.8 Rating 521 Reviews

69 %

of reviewers recommend 6g internet

Company Reviews

3.8

Based on 521 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

About 6g internet:

6G Internet offers over the air internet access at fibre equivalent speeds.

With packages offering 20mb to 100mb for residential customers and up to 300mb for business users, the super low latency on offer has proven to be beneficial to people who stream tv and who game online.

Based out of Simonstone, Lancashire the UK based 6G customer service team can be reached on 0800 915 6138.

Please feel free to leave a review on the product or level of service 6G Internet have offered you.

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Phone:

0800 915 6138

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered it today and I must say the customer service is outstanding”

Posted 2 years ago

Hi Mark, Thank you for your positive feedback, and we’re glad to hear you’ve had such a positive experience with our customer service team. Welcome to the 6G Internet flock! Please don’t hesitate to let us know if there’s anything else we can do for you. - The 6G Internet team

Posted 2 years ago

“Really pleased with this Internet. Great connection,great price. Local. Great customer service. Whats not to like. X”

Posted 2 years ago

Hi Christine, Thank you for your positive feedback, and we’re glad to hear you’ve had such a positive experience with your 6G Internet connection. Welcome to the 6G Internet flock! Please don’t hesitate to let us know if there’s anything else we can do for you. - The 6G Internet team

Posted 2 years ago

“is a really great isp with lighting internet speeds has amazing customer service with great staff and does cheap deals. would highly recommend as its the best isp on the planet.”

Posted 2 years ago

Hi Faraaz, Thank you for your positive feedback, and we’re glad to hear you’ve had such a positive experience with your 6G Internet connection. Welcome to the 6G Internet flock! Please don’t hesitate to let us know if there’s anything else we can do for you. - The 6G Internet team

Posted 2 years ago

“I had jamie and tom here to install today brilliant engineers, very polite and very knowledgeable, 10/10 service”

Posted 2 years ago

Hi Remigiusz, Thank you for your positive feedback, and we’re glad to hear you’ve had such a positive experience with your 6G Internet installation. Welcome to the 6G Internet flock! Please get back in touch with us once you’ve had time to experience our service, and don’t hesitate to let us know if there’s anything else we can do for you. - The 6G Internet team

Posted 2 years ago

“I was booked for 19th April but they had a cancellation and got me up and running.. both lads were fantasic and worked professionally. Soooo Faaar 6G speeds are wow.. long it may continue.. Saj23”

Posted 2 years ago

Hi Sajid, Thank you for your positive feedback, and we’re glad to hear you’ve had such a positive experience with your 6G Internet connection. Welcome to the 6G Internet flock! Please don’t hesitate to let us know if there’s anything else we can do for you. - The 6G Internet team

Posted 2 years ago

“Shocking customer services told 30days for a refund waited 8 weeks rang back and they hadn't even cancelled the account to be told another 30days for a refund. This is after being told they had surveyed the house and we could have it waited for the install day to then be told they couldn't do. Went another 2 weeks without internet due to the 2 week wait time from other suppliers. Quick to take money but don't want to pay it back.”

Posted 2 years ago

Hi Alfie, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 1 year ago

“Not only did they fit me in early but the team Clayton, Jordan and Ish were polite. Important to note they explained everything and tidied up after themselves. Excellent service”

Posted 2 years ago

Hi Annette, Thank you for your positive feedback, and we’re glad to hear you’ve had such a positive experience with your 6G Internet installation. Welcome to the 6G Internet flock! Please get back in touch with us once you’ve had time to experience our service, and don’t hesitate to let us know if there’s anything else we can do for you. - The 6G Internet team

Posted 2 years ago

“I'm not too sure in regards to guaranteed speeds... I've not had a speed guarantee since installation and the customer service turned a blind eye, even when provided evidence every single time. It should never turn to the point that their end-user has to start diagnosing problems and prove that it is the WISP's problem. Yet, 6G say that I'm having the speed guarantee, but they don't bother to help when you mention that majority of the issues are during peak times (when customer service is closed). It would've been a good start for them to not confirm that they were using indoor frequencies on outdoor equipment (I'm sure Ofcom would love to hear the voicemail recording). Even when IX Wireless engineers come back out to a new install and even agree that the previous installation was awful and not to standards... They did not clip any cables and also left a hole un-filled for the Anker for their ladders. I've given up even trying to communicate to customer support, I might as well speak to a break wall. They even cancelled our landline without prior agreement, I'm still waiting on confirmation of the landline number import to their VoIP service, yet again poor customer service when you have to ask for an update multiple times and have been waiting since January 2022. I do not recommend this company, won't even accept liability and agree to cancel the contract free of charge due to them not keeping their promise on the speed guarantee, and even if the speeds are "good" for that brief moment, expect high latency times, making anything impossible to do real-time. Not to mention that their contract starts at the point of sale and not the point of installation. Meaning that the 2-week cancellation has already passed by the time that you realise that you've made a mistake.”

Posted 2 years ago

Hi, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 1 year ago

“I have been with 6g for 5years and then all of a sudden my internet went off so when I called to ask what the problem I got told that something is broken so I waited patiently for 5days to then get a phone call to tell me that they will have to cancel the contract due to a landlord problem, the best of it is they renewed my contract the day before. I was lied to and canceled I'm disappointed to how they have treated me”

Posted 2 years ago

Hi David, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 1 year ago

“Fitted today by Jamie and Tom, early for the appointment, very professional, excellent service and running at 100mb, very impressed”

Posted 2 years ago

Hi there, Thank you for your positive feedback, and we’re glad to hear you’ve had such a positive experience with your 6G Internet connection. Welcome to the 6G Internet flock! Please don’t hesitate to let us know if there’s anything else we can do for you. - The 6G Internet team

Posted 2 years ago

“Excellent work guys, very happy with the new 100mbit service”

Posted 2 years ago

Hi David, Thank you for your positive feedback, and we’re glad to hear you’ve had such a positive experience with your 6G Internet connection. Welcome to the 6G Internet flock! Please don’t hesitate to let us know if there’s anything else we can do for you. - The 6G Internet team

Posted 2 years ago

“Excellent service from start to finish. Had 6G internet installed last week, and I have to say that the service has been fantastic, especially at one third of the price of my previous supplier. From my first time contacting the company to the finish of the install, everything has been excellent. I had a call early on the appointed day to say that due to bad weather conditions the engineers were running a little late, but they arrived only 15 minutes after the arranged time. Both Ryan and Ismail carried out the installation to a very high standard, and were most courteous, and helpful, and answered any questions I had. When the install was finished Ryan sat down with me and went through all the instructions, and passwords etc, with me. I must say that 6G internet is one of the best companies I have ever dealt with, and I have no hesitation in recommending them to everybody. Thanks guys. As a follow up to the above I have to say that when the above review was written the service was excellent, but since before Christmas the service from 6G internet has gone from bad to worse. I have had to call and email them several times, and my problems are still not solved. I get different excuses every time I call them. They keep telling me that when they check the Internet speed that it is working fine. This cannot be true, as right now (Feb 24th) I have no Internet, no phone line, and no faith in 6G internet. This is not what I am paying the top 6G package for. This is simply not good enough.”

Posted 2 years ago

“I’ve been having problems with 6Gi from day one now I’m having issues with the internet going off and it stays off for days my internet has been off since 21st of Feb and it’s still off in last 2 months I’ve lost connection number of times where it keeps going off and everyday we have at least a number of problem with it going off. I’ve contacted the customer service where the advisor sends you false information. Plus they say they will call you back and they don’t call back. Therefore I would not recommend anyone to go with 6Gi and before you do, do your own research because once you sign that contract 6Gi won’t install until 14 days because after 14 days you can’t cancel your contract. But they will charge you £365 for something that doesn’t work. I’ve also contacted OfCom regarding this where we are paying for something that doesn’t work. In the past years I’ve been with Virgin Media,Sky and other providers I’ve never seen an internet provider which is terrible and unreliable the customer service is terrible It’s not like other internet providers because you can only call them at a certain time. After 8pm you can’t call anybody because they are closed. They may be cheaper then the other providers the mistake I made was looking at the price if the internet doesn’t work and your paying the cheaper price but if you pay a couple extra pounds you can go with much more reliable internet companies then going with 6Gi.”

Posted 2 years ago

“To date everything I was promised has been fulfilled Ash, Rich, and James very pleasant installed on time explained everything and checked Wi-Fi in every room. Previous supplier read 35mins now reading 75mbs. This for less than half the price. Thanks G6.”

Posted 2 years ago

“This is worst service provider I have ever seen. We did not have internet connectivity for over 10 days and customer service representative is unable to either provide a time when it can be fixed or provide alternative sources. This is not the only instance where we are without internet for over a week it does happened few times in last six months. These guys are totally useless and stay away from them if you can.”

Posted 2 years ago

“6G TEAM CAME ON TIME. THEY WERE POLITE,CLEAN,TIDY AND PROFESSIONAL. THEY CARRIED OUT THE WORK AND MADE SURE EVERYTHING WAS UP AND RUNNING. AFTER HAVING OTHER PROVIDERS OF WI-FI INTERNET SERVICES THAT DIDNT LIVE UP TO THEIR PROMISES ITS A HUGE RELIEF TO FIND A COMPANY AND SERVICE THAT DOES WHAT IT SAYS ON THE TIN. THANK YOU TO ALL YOUR TEAM 6G. BEST WISHES GLENN GLASGOW.”

Posted 2 years ago

“2 lovely lads”

Posted 2 years ago

“6g men arrived on time ,installed and tested and gone . system is fast , was getting 25 best and 10 some days with BT . now 72-73 all day and evening . And what a saving BT bill was 53 pounds /month now its 19 pounds , and better speeds netflex keeped stopping in a evening , not now very happy . 100% happy”

Posted 2 years ago

“Great service”

Posted 2 years ago

“The day of install they had to change 6 routers because they were faulty, it’s been just over 2 weeks and we are having problems after problems with the internet going off when you ring the customer service they tell you to just switch it on and off. But the problem with the internet is the same it’s the worst internet provider I have been with in the last 17 years. If you try to cancel the contract on the day of install The customer service will say no due to contract signed 14 days. They deliberately install after 14 days so you can’t cancel the contract. I have got two routers and am still having problems where the connection cuts off it’s not only once or twice a day it’s a lot of time there is a lot of buffering and when watching a movie it cuts off. If I was too rate 6Gi from 1-5 I would rate it -5 it’s the worst internet and I would not recommend anybody to sign up to them especially if you have Security on the WiFi they will keep going off due to bad internet”

Posted 2 years ago

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6g internet is rated 3.8 based on 521 reviews