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6g internet Reviews

3.8 Rating 515 Reviews

70 %

of reviewers recommend 6g internet

Company Reviews

3.8

Based on 515 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

About 6g internet:

6G Internet offers over the air internet access at fibre equivalent speeds.

With packages offering 20mb to 100mb for residential customers and up to 300mb for business users, the super low latency on offer has proven to be beneficial to people who stream tv and who game online.

Based out of Simonstone, Lancashire the UK based 6G customer service team can be reached on 0800 915 6138.

Please feel free to leave a review on the product or level of service 6G Internet have offered you.

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Phone:

0800 915 6138

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Started off fine with speeds of around 60Mbps but gradually dropped to a steady 15Mbps, which is reasonable apart from the frequent complete losses of signal. My real gripe with this company is that when I finally decided to cancel my contract, I was put on hold for 20+ minutes until the call was abruptly terminated following an automated message saying the lines were now closing please call back between the hours of 9:00-20:00 Mon-Fri... This was at 18:10 on a Thursday!!!! I decided to open an online chat and cancel my contract this way. All was going gly, Doris seemed polite and eager to help, until I stated that I wished to cancel my contract, at which point I was told the online chat service was now closed! What a coincidence. Absolute bunch of jokers and not to be trusted at any cost. I would cancel my direct debit with them and let them chase me (bet their lines would be open after ten past six then) but they owe me £70 for a supposed deposit laid down at the start of my contract. DO. NOT. USE!!!”

Posted 5 years ago

“Zahir. Absolutely the worst customer service and the worst Internet connection and speed. When you ring the customer services they're an absolute waste of time. Never again will I go with these rip off merchants. When you ring up to tell them that the Internet is slow. They do a check on their side and they say its running on normal. Why then would I get slow speed. I want to cancel because of poor service and they are demanding full payment of 2 year contract. Will be contacting ofgem to complain. If you are thinking of changing to 6g please don't make that mistake as I did you will regret it.”

Posted 1 year ago

Hi Zahir, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 1 year ago

“Should switch to better and reliable internet provider like BT, Sky or Vodafone.”

Posted 5 years ago

“Really really concerned about the unethical way IX Wireless have erected these masts in residential areas when the government gave £5 billion to develop internet services in areas that were harder to reach. Seems this is not the case and it is a free for all with laws having been relaxed to not requiring planning permission. Many donations from the company to MPs in the past too highlighted by media reports. The company says the communicate with residents beforehand but we never got communication nor our opinion sought and considered in advance and nor did many others. I will never trust this company enough to sign up to services as a result of this and the fact these monstrous masts are a huge step back to old fashioned times but look even worse. I am interested to see how residential areas such as where I live having these masts forced upon us are affected in terms of house prices in the future. We dont want these masts nor this service sorry.”

Posted 1 year ago

“Harrasing horrible ableist company that think it's ok to call 50times a wk when I've been told they won't call again, do not use this company if u value your sleephealth and sanity”

Posted 1 year ago

Thank you for the review, I am really sorry this has been the matter, I can ensure you that I will have your name/number taken out contacts.

Posted 1 year ago

“I signed up for 6g service and was surprised that they insisted that I agree to a direct debit mandate before they would survey my property to see if the antenna could pick up the signal (apparently it needs to be line of site). Your 6G surveyor who went up on my roof and told me they did not have line of site so they could not proceed and that sales would be in touch to inform me that they would not be able to provide the service. However, I next received an email that said I had cancelled the order which is not true and today 6G deducted £4.99 from my account via the direct debit mandate. I have tried email them (but the email says their email address is not monitored so I would not receive a reply) so that they could refund the £4.99 and confirm it is 6G who are unable to provide the service and not that I had cancelled. Regards,. They subsequently admitted they cancelled the contract and promised to refund the £4.99 (apparently a 'setup fee') not mentioned anywhere on their website. However, after ten days I am still waiting for the refund. I can't believe that overall this organisation has gained over 4 stars after seeing all the negative reviews.”

Posted 1 year ago

Hi Graham, As I can see this has now been resolved, I want to apologies again for the inconvenience caused.

Posted 1 year ago

“In September 2021 I entered a binding 24 month contract with 6G internet, which I might add is also binding on the side of 6G internet . Despite justifiably having to call 6G too many times, starting on 22nd Dec 2021 regarding the constant drop in signal to my property, and 6G employees calling to try to find out the cause of this problem , there has been no improvement. In fact the problem has now gotten much worse. Every time 6G work on their equipment my service goes down and I have to reboot my router. This seems to mostly happen at night leaving my property vulnerable. I have explained several times to Customer services that my security cameras and Ring doorbell depended on having internet connection, but I know that they do not want to know anymore, and try to fob me off telling me that there is nothing more they can do. This means that 6G are in contravention of their contract as they are unable to provide me with the service they promised. I do not for one second believe this as my next door neighbour does not have these reception problems. I have now had to have Virgin media re-installed at my property in order to ensure continued cover for the above security items. Both the service and customer service from 6G internet has been absolutely disgraceful and I intend to take this matter as far as I can, and also publicise this through every avenue that is open to me . Your motto of "Our network never slows down. Get the speeds you pay for, all the time". This is certainly not true, in my case. I don't think you can say that "the grass is greener."”

Posted 1 year ago

Hi Richard, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 1 year ago

“Absolutely terrible and shocking nothing less than that can never game and whenever I wrong they say the internet speed is fine have to ring every month atleast 4 times.And when asked to cancel they are asking for £365 this is is just absolutely absurd and ridiculous.DO NOT GET THIS WI-FI!”

Posted 1 year ago

Hi, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 1 year ago

“I'm not too sure in regards to guaranteed speeds... I've not had a speed guarantee since installation and the customer service turned a blind eye, even when provided evidence every single time. It should never turn to the point that their end-user has to start diagnosing problems and prove that it is the WISP's problem. Yet, 6G say that I'm having the speed guarantee, but they don't bother to help when you mention that majority of the issues are during peak times (when customer service is closed). It would've been a good start for them to not confirm that they were using indoor frequencies on outdoor equipment (I'm sure Ofcom would love to hear the voicemail recording). Even when IX Wireless engineers come back out to a new install and even agree that the previous installation was awful and not to standards... They did not clip any cables and also left a hole un-filled for the Anker for their ladders. I've given up even trying to communicate to customer support, I might as well speak to a break wall. They even cancelled our landline without prior agreement, I'm still waiting on confirmation of the landline number import to their VoIP service, yet again poor customer service when you have to ask for an update multiple times and have been waiting since January 2022. I do not recommend this company, won't even accept liability and agree to cancel the contract free of charge due to them not keeping their promise on the speed guarantee, and even if the speeds are "good" for that brief moment, expect high latency times, making anything impossible to do real-time. Not to mention that their contract starts at the point of sale and not the point of installation. Meaning that the 2-week cancellation has already passed by the time that you realise that you've made a mistake.”

Posted 2 years ago

Hi, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 1 year ago

“I have had 6g Internet for 12 months now out of a 24 month contract At first it was ok and averaging around 50mbps I am on a contract of 100mbps The last few months have been a nightmare it's loses connection at least 5 or 6 times in a evening and is very very slow on speedtests I am getting less than 3mbps download and 0.75mbps upload it is driving me crazy I would not recommend 6g Internet to anyone and will be leaving as soon as I am able too”

Posted 1 year ago

“Well what can I say, the biggest load of rubbish I've had since dial up. Worked well for a couple of weeks and the quickly down hill till the end. I even payed the contract up arly just so I could get away from the buffering. The customer service, all they ever said was its showing your getting the right speed at their end but when I said well I've done a speed check and I'm not even getting a quarter of the speed I should. I've turned it off and on more times than than I've turned my TV off for 2 years and all I get told they go off their speed checker and no other. Even after I paid up the contract they still kept taking money even thou I'd got an email that stated I'd payed up and balance was zero. The customer service are very rude and never ring you back. Such a waste of time, don't waste your money.”

Posted 1 year ago

“Absolutely awful company. The customer service team are rude and laugh at you when making a complaint. I have had this Wi-Fi for 2 months and the speeds are awful. I get told I have a virus that I have to deal with as it’s my fault and not there’s. I think this is an excuse for their poor company as I have raised complaints and taken it further.”

Posted 1 year ago

“Worst provider ever. Many complaints made from service started in May this year. No point, they actually don’t care. Every evening speeds go down. Actually complaints were made from the second day of getting connection and can’t get rid of the contract if not paid a huge money”

Posted 1 year ago

“Please do not even think about using this service.pay a little more on a more established Internet provider.my 6g internet is down so many weekends and as no engineers work at weekends I'm left blank until Monday.useless and never inform or refund for lost downtime.do yourself a favour and look elsewhere!.”

Posted 1 year ago

Hello Michael, We are very sorry you are experiencing drop outs. Many reasons can clause drop outs. I will have the CS team to call you to see if we can get an engineer out to try and find out the cause of the drop outs. Hopefully we can help you resolves this matter as soon as possible.

Posted 1 year ago

“Terrible connection for gaming the 5ghz connection keeps dropping and every time I message somebody I just get told “download speeds are fine” that’s all good but when I can’t play or use what I’m downloading what the point in having download speed if nothing works must message atlesst 3-4 times a month and it never gets any better AVOID AND STICK TOO FIBRE OPTIC BROADBAND”

Posted 1 year ago

Hi, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 1 year ago

“Shocking customer services told 30days for a refund waited 8 weeks rang back and they hadn't even cancelled the account to be told another 30days for a refund. This is after being told they had surveyed the house and we could have it waited for the install day to then be told they couldn't do. Went another 2 weeks without internet due to the 2 week wait time from other suppliers. Quick to take money but don't want to pay it back.”

Posted 2 years ago

Hi Alfie, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 1 year ago

“I have been with 6g for 5years and then all of a sudden my internet went off so when I called to ask what the problem I got told that something is broken so I waited patiently for 5days to then get a phone call to tell me that they will have to cancel the contract due to a landlord problem, the best of it is they renewed my contract the day before. I was lied to and canceled I'm disappointed to how they have treated me”

Posted 2 years ago

Hi David, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 1 year ago

“I’ve been having problems with 6Gi from day one now I’m having issues with the internet going off and it stays off for days my internet has been off since 21st of Feb and it’s still off in last 2 months I’ve lost connection number of times where it keeps going off and everyday we have at least a number of problem with it going off. I’ve contacted the customer service where the advisor sends you false information. Plus they say they will call you back and they don’t call back. Therefore I would not recommend anyone to go with 6Gi and before you do, do your own research because once you sign that contract 6Gi won’t install until 14 days because after 14 days you can’t cancel your contract. But they will charge you £365 for something that doesn’t work. I’ve also contacted OfCom regarding this where we are paying for something that doesn’t work. In the past years I’ve been with Virgin Media,Sky and other providers I’ve never seen an internet provider which is terrible and unreliable the customer service is terrible It’s not like other internet providers because you can only call them at a certain time. After 8pm you can’t call anybody because they are closed. They may be cheaper then the other providers the mistake I made was looking at the price if the internet doesn’t work and your paying the cheaper price but if you pay a couple extra pounds you can go with much more reliable internet companies then going with 6Gi.”

Posted 2 years ago

“ABSOLUTELY RUBBISH You DON'T get 100mbps and on top of that NO Internet few times in a day. Absolutely rubbish customer service and they DON'T care about customers. Customer service is a joke, the staff do not know anything. PLEASE AVOID 6G AT ANY COST OR YOU WILL REGRET IT”

Posted 4 years ago

“Con artist. Will promise any thing and everything to get you signe contract. Soon as u singned they will show you true colours. Stay far away possible and be happy.”

Posted 4 years ago

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6g internet is rated 3.8 based on 515 reviews