247 Airport Transfer Reviews

Name: 247 Airport Transfer
Address: Lumina Business Centre 32 Lumina Way, Lumina Park , Enfield, London
Rating: 4.66

4.7 Rating 1,871 Reviews

97 %

of reviewers recommend 247 Airport Transfer

Company Reviews

Metrics

Info

4.7

Based on 1,871 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About 247 Airport Transfer:

247 Airport Transfer is a minicab company based in London that provides professional airport, port and stations transfer.

Visit Website

Phone:

2088860026

Email:

onlinemarketing@247airporttransfer.co.uk

Location:

Lumina Business Centre 32 Lumina Way, Lumina Park , Enfield
London
EN1 1FS

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247 Airport Transfer 5 star review on 5th September 2018

Mrs. H

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ran into a situation where the vehicle sent was not large enough for our baggage. Regardless of fault, the customer rep called me and scolded me while we were actively standing outside trying to fit ourselves in. He could have tried to help me resolve the issue in a polite manner but chose not to. I was already stressed out because we had an international flight to catch and did not appreciate being yelled at. I have never been treated that way before. It left me feeling embarrassed and angry. I kept quiet because I just needed to get to the airport. Our driver was ok. He helped find an option for us. It wasn’t his fault but he also spoke to us in a rude tone. Overall, will not use this company again.”

Helpful Report

Posted 4 months ago

Dear Michelle, We sincerely apologize for the recent inconvenience you experienced with our services. Our commitment is to consistently meet and exceed our customers' expectations, but unfortunately, there are situations when we fail to do so. After reviewing your bookings, we noticed that on your initial trip, you booked an MPV car, and the assigned driver had a bigger car type, an 8-seater cab. Please note that drivers are assigned based on availability and the specified car type. For your return journey ( booked for the same MPV car type ), the assigned driver had the MPV car. However, we understand there were challenges in accommodating all your luggage in the car trunk. It's important to mention that in compliance with TFL regulations (the jurisdiction we operate under in the UK), minicab drivers are prohibited from carrying bags inside the car; all luggage must fit in the car's boot. We apologize if this information was not communicated effectively by our operator on duty, and we regret any inconvenience caused by the lapse in service. Please be assured that we take your feedback seriously, and we will address this matter with the concerned operator to prevent such occurrences in the future. As you have been using our services in the past, you know that such situations are exceptions, and we are dedicated to providing punctual and exceptional service. We hope to have the opportunity to serve you again during your next visit to London. Thank you for bringing this to our attention, and we appreciate your understanding.

Posted 4 months ago

“Despite agreeing to push back the hire car pick-up time the day before, the driver turned up 30 minutes late at the agreed time on the day. Moreover, he did not call me when he arrived and I spoke to him who was on the phone with someone.”

Helpful Report

Posted 11 months ago

Thank you for sending your feedback in regards to the journey booked for the 27th of April. We apologize for your poor experience and understand it may be frustrating not meeting the level of your expectation. We can understand how this situation has made you question the trust you have in us, and for that we are sorry. Delays at airports are outside of our reasonable control however we do try to ensure that drivers are dispatched and arrive at collection points according to passenger instructions. Having looked into this query, I can see that you have selected 40 minutes after landing. The driver was dispatched to this job in accordance with your request and the driver was additionally delayed by his previous customers and made this pick up with a lateness for which we sincerely apologize. We try our level best to provide the best service to anyone and everyone but sometimes we fail as any other business and it's because we deal with humans and unpredictable situations appear every day. We thank you for giving us the opportunity of serving you as our customer and we do hope we will have the chance in the future as well.

Posted 11 months ago

“On this occasion, I did not have a good experience with 247. I have used this firm 50+ times and expect this was a one-off so I will continue to use them. Our driver to the airport could not find my address despite having the postcode so was 5-10 mins late (extremely rare with 247). Then it transpired that his satnav was suggesting a route through the backstreets of North London to Heathrow and I had to correct his route twice to get him to the North Circular (the route I have gone every other time I have done this journey). He was quite angry at my intervention and was rude, even hostile, for the rest of the journey. Not great! Usually a very reliable and very professional firm so hopefully just a one-off.”

Helpful Report

Posted 4 years ago

Thank you very much for your thoughts and time in raising these issues. We apologize for your poor experience and understand it may be frustrating not meeting level of your expectation. Having looked into your query, we can see that this was booked for 6:15 AM. The driver arrived in your area at 06:00 AM and met you at 6:20 AM. He is a part time driver, working with us and other minicab companies as well. Therefore we much appreciate this feedback which will be addressed further with him in an appropriate manner. We can understand how this situation has made you question the trust you have in us, and for that we are sorry. As you have been using our services on a regular basis in the past, you know that such situations are not common for us and we do provide a reliable service to our customers. We therefore hope that we will be having the chance to have you as our customer in the future to come despite of what happened on this particular matter.

Posted 4 years ago

“I made my taxi reservation online to be picked up from Stansted airport at 00.05 am, arriving with an international flight. When we arrived there was no driver waiting for us. When we looked at the confirmation email, we noticed that the meeting point was at Domestic Arrivals, instead of International Arrivals which was where we were. It was confusing. We tried to go to Domestic Arrivals but could not enter the area. Then we called the office. It turned out that they made a mistake and on their side our arrival date was noted as one day later, and, therefore they did not send a driver. The confirmation email I got following my online booking was showing the right day, so they must have made the mistake when transferring the info onto a secondary system...They arranged a new driver quickly after our call and finally we were picked up with 1 hr delay. But we had a stressful hour on a very cold night trying to find the driver as we arrived, running between terminals, at around 1 am.”

Helpful Report

Posted 4 years ago

Dear Tuzer, Thank you very for bringing this to our attention, we sincerely apologize for what happened on this private transfer. We try to manage our business and operate as best as possible in order to satisfy all the requests from our clients and to maintain the high quality of our service. Unfortunately, sometimes mistakes are made even when we act with diligent care, but we try to manage the situation as best as we can. Usually when there are any misunderstanding, we suggest our clients to send an email in order to proceed with a proper investigation to clarify any details. This was booked for midnight, when the controller on duty looked for the flight eta and updated it accordingly, it automatically changed the date one day before, as the flight was showing to land earlier. When you have called, the controller tried his best human efforts to send you an asap cab regardless of the additional charges incurred. Unfortunately all this took some time. We are tremendously sorry for this situation, as it is the first time when we've encountered an issue like this. You have experienced a rare occasion when we have been unable to meet your requirements but I can assure you that every effort is made to get your vehicle to you on time and provide a good service. For any further information, please feel free to contact our customer service members, they will asap assist you with.

Posted 4 years ago

“Booked a car for a 6pm pick up to the Airport. Driver calls me at 4.30pm asking if he can come at 4.45pm (???). I say no. So he says no worries, he will see me at 6pm. I ring him again at 5.45pm just to make sure he is coming (I had a funny feeling about it). He then tells me he is parked inside a Land Rover car park, and he is stuck and can't get out (????). He is trying to get the security to get him out of the car park. So I cal lmain office to explain and they arrange for an Addison Lee to come and collect me. Small delay but had plenty of time before flight.”

Helpful Report

Posted 4 years ago

We appreciate the time you've taken to write us the points in our service that you were not satisfied with. We hope that you will take the patience to read what we have to say in our defense, as per explained that time as well. Our allocated driver arrived at the designed area one hour prior to pick up, having no place to go and park the car, he went to Land Rover car park and stood there, but they have closed the gates and he was unable to leave. We completely understand that the first situation faced was a difficult one, but as per our standard procedure, whenever one of our drivers cannot reach on time, we do our best to provide the journey in a timely manner, which usually means outsourcing the job through one of our partner companies. Our intention is not to leave the customer stranded but to send a driver and do the pick up on time, as per his request. Therefore an Addison Lee cab was sent, they have very high prices, but asap availability on demand. Again, apologies for the stress and inconvenience caused by this matter, there are certain policies and terms to be followed. There is no control of minicab offices on such unexpected issues and we can simply inform the customers about the expected time in such circumstances. Please be assured that our company aims to consistently deliver a professional service to our customers and we agree the level of service was not the expected one, however, when unforeseen events appear, events that we cannot control, there is nothing we can do, as a traffic jam or bad weather. We much appreciate your time and we thank you for giving us the chance to serve you!

Posted 4 years ago

“Drivers were late to pick up for both transfers, possibly because jobs are scheduled too close together. I wouldn’t book the service again, I would prefer to pay more for on-time service.”

Helpful Report

Posted 4 years ago

We appreciate you bringing these situations to our attention. Please allow us to express our most sincere apologies for these situations you've encountered, we can assure you they were singular situations and we are trying our best to meet your expectations at all the times. As per our standard procedure, whenever one of our drivers cannot reach on time, we do our best to provide the journey in a timely manner, which usually means outsourcing the job through another company. This kind of situation do not happen on a regular basis and we hope that you will understand that this was a one-off unexpected issue that arose due to a combination of factors that were outside our control. We can understand how these situations have made you question the trust you have in us, and for that, we are extremely sorry. We hope to have you as our customer in the future and we thank you for the trust shown to our company even though the level of service offered was not up to our usual standards.

Posted 4 years ago

“We waited 45 minutes after passing through customs for our driver to show up. I prefer to have the driver wait for me not vice versa. We tried to connect through text and phone yet didn't receive any kind of contact for more than 30 minutes. This was, simply put, unacceptable service on every level. The driver's response when confronted with this was that he has sometimes had to wait up to two hours for arrivals. Seriously? Not my problem. You're job today is to pick me up on time!!”

Helpful Report

Posted 5 years ago

I am sorry that you had to write this feedback on your recent journey. Please accept my sincere apologies for any inconvenience caused as this was definitely not our intent. We monitor flights and send our drivers into the terminal for the last confirmed estimated time of arrival of your flight. For all international airport collections we include 60 minutes of waiting time within each booking and you can also include a delay time to your booking, allowing additional time should you need this to reach your drive. The flight landed at 8:19 pm, pick up time updated to 9:19 pm. Driver updated his status to Passenger on board at 9:25 pm, all recorded tracking history having checked beforehand. Initially, with the flight landing at 08:05 pm, yes, the pick up would have been for 09:05 pm. But the flight landed later, at 08:19 pm so the automatically the pickup time was updated to 09:19. This is the reason why the flight number is a mandatory field when making an airport booking, so both the controller and driver can monitor it and enter inside in accordance with the updated flight landing time. I hope this timeline manages to clarify how things happened. Hoping for the best and looking forward to any questions you might have.

Posted 5 years ago

“The driver was late. He said our driver’s car broke down, so I came to the airport instead of that car. I am not sure it was true or not. The previous service from the airport was also delayed. Finally your company offered a 10£ discount this time. I don’t want to use my smartphone because network operator is Japanese company, so the charge for call is higher than local’s. Be punctual I hope. If a driver is punctual, customers will be satisfied with the service, and it makes us relax, just wait for a driver to pickup us at the meeting point. There is no need to contact the company and a driver. It is a very ideal service for tourists. I think I would pay extra money if I take this kind of service.”

Helpful Report

Posted 5 years ago

“We booked journey because we needed to get home quickly for a babysitter, but the pick up was delayed by almost 20 minutes. We were therefore late back which inconvenienced the babysitter and we had to pay her more for her time. This happened twice in the space of two days - on Friday from Pudding Mill Lane DLR station, then on Sunday from the Royal Albert Hall.”

Helpful Report

Posted 5 years ago

Dear Tim, Please be kind to accept our apologies for any inconveniences caused. We're sorry to hear about this situation and we advise you to write an official complaint on our email address contact@247airporttransfer.co.uk in order to receive a compensation for your future bookings with us. If there is anything else we can help you with, please don't hesitate to contact us! Have a great day!

Posted 5 years ago

“notified 10 min before scheduled pickup that cab was unable to pick up”

Helpful Report

Posted 6 years ago

Dear Scott, We would like to thank you for taking your time to send us the feedback in regards to the journey booked for the 28th of March. Please be kind to accept our utmost sincere apologies for any inconveniences caused on this occasion. Due to the fact that the controller on duty was informed by the driver that he would not be able to reach your address on a timely manner, the booking was outsourced to another minicab company, called Maxi Cars, just to make sure a driver would be there to pick you up. After the controller found out that Maxi Cars will not be able to send a driver at the pick-up as they have confirmed initially, the booking was passed to Addison Lee which we can see that have marked the transfer as completed. We fully understand the situation faced on this particular day was not a pleasant one and we sincerely apologize. As per our standard procedure, whenever one of our drivers cannot reach on time, we do our best to provide the journey in a timely manner, which usually means outsourcing the job through one of the local companies and initially, Maxi Cars were the best option. This kind of situations do not happen on a regular basis and we hope that you will understand that this was a one-off unexpected issue which arose due to a combination of factors that were outside our control. We strive to offer an excellent service at all times and I hope that you will see an improved level of service the next time you travel with us if you are willing to give us another chance. By way of apology, we would like to offer you an extra discount of £10 for one of your next bookings. Please feel free to always contact our operators via live-chat support or phone, email for any details that you may need in the future. We hope to have you as our customer in the future and we thank you for the trust shown to our company even though the level of service offered on this occasion was not up to our usual standards. Wishing you a great day ahead! Best regards,

Posted 6 years ago

“Driver was late. Pick up was supposed to be 50mins after landing but driver didn’t arrive. Passenger had to wait for another 40mins for him.”

Helpful Report

Posted 6 years ago

Thank you for sending your feedback in regards to the journey booked for 28th of September! We are sorry to hear that the things didn't go exactly the way you expected. Having looked into your query, I can see that a full response was given, the booking needed to be covered by a local company due to an emergency. We deeply apologize once again for all the trouble caused and all the stress suffered. As our representative said, it is only our best intention to assure a smooth and pleasant journey from the moment they book a car till they are being dropped off to all our customers. In spite of our best efforts, there are situations when indeed, our expectations are not met. We do hope you will reconsider your decision and will be willing to give us a second chance.

Posted 6 years ago

“I was a broad and when I called to change my travel day they sent me msg and increase from 55 pounds to 67 pounds”

Helpful Report

Posted 6 years ago

Dear Jamal, Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with. As per the text message sent by night controller " Due to unforeseen circumstance we had to pass your booking to another company. Your driver will be waiting by Costa coffee, company Metro Express ref 1248593, Price: 67.00. Please obtain the receipt as we will cover the price difference." - the price difference would have been refunded back to your account due to an emergency situation. Unfortunately, you have canceled the booking despite his efforts of trying to get a cab to pick you up from the airport. We are providing a live service unfortunately on occasions situations like this may arise and can be unavoidable, but we assure you that every effort is made to get a vehicle to you on time. We do apologize for the issue that you have faced and we are tremendously sorry for the extremely inconvenient situation that we have put you in once again.

Posted 6 years ago

“Cab driver contacting the account holder 3x although there is a passengers number clearly mentioned on a booking. Rude behavior - asking the account holder: ''Are you coming out or not'' although the passenger and account holder are located in a totally different addresses.”

Helpful Report

Posted 8 years ago

Dear Demi, Thank you for your feedback and explaining us what happened. We are tremendously sorry for the extremely inconvenient situation that our driver has put you in. I can assure you the relevant action has been taken towards the driver and we will be using this negative feedback on board to improve our services as best we can. The drivers receive their jobs on their mobile phone number and they check the names and phone numbers mentioned at "passenger details" field. Most probably this may have led to this confusion, specially because the passenger's travelling details were written in the "comments" box. However he has no excuse for his behaviour. We take issues such as this very seriously, and in order to keep our operators providing the best service possible we issue penalties for behaviour that is unacceptable. Once again, please allow us to express our apologies for the situation you encountered and the hopes that you will benefit from our services in the future. A member of the customer care team will be here to help should you need it at any time. Have a lovely day! Kind regards, The 247 Airport Transfer Team

Posted 8 years ago

“Your driver was late 20 minutes and didn't even bother to call to say he will be late and when he is expected to arrive. this is just not acceptable,”

Helpful Report

Posted 8 years ago

Dear Lucas, We are very sorry to hear that the transfer booked on 10th of August did not go the way you expected!This is not a common situation for our transfers; I assure you it was an exception and everything will go smooth with the next journeys. Unfortunately the driver allocated to the journey that time does no longer work with us and we cannot investigate this further with him. By way of apology, we will gladly offer you a discount of 20% off your next journey with us, in the hopes that you will decide to book with us again and give us the chance to prove that what happened was an isolated case. To benefit from the discount, just send an e-mail once you book the journey and one of my colleagues will apply it manually. Once again, please allow us to express our apologies for the situation you encountered and the hopes that you will benefit from our services in the future. Please let us know if there is anything else we can assist with. Thank you for your time. Have a great day! Best regards, The 247 Airport Transfer Team

Posted 8 years ago

“Driver was an one hour late. He was relying on Google map and was not familiar with London streets.”

Helpful Report

Posted 8 years ago

Dear Yui, Thank you for sending your feedback in regards with the journey booked! We are sorry to hear that the things didn't go exactly the way we all expected. We sincerely do apologize for all the issues that you have faced and we are tremendously sorry for the inconvenient situation that we have put you in. Following your concern, we have immediately checked what happened with the concerned driver and controller on duty. The driver sends you over his utmost sincere apologies to the customer for what happened. The flight was initially supposed to land at 20:55. But following the Heathrow website, it landed earlier at 20:29, unfortunately the driver did not have any other available driver who could have came earlier and pick you up. The drivers were already allocated on their jobs. We completely understand that something like this is not acceptable and we assure you that this was forwarded to the drivers supervisor as well. We will be taken this on board. The driver is new in the minicab industry and he is still learning, we do apologize for all the trouble caused and inconveniences for this booking. If there is anything we can to reduce the inconvenience caused, please do not hesitate to contact us. Have a nice day ahead. Best regards, The 247 Airport Transfer Team

Posted 8 years ago

247 Airport Transfer is rated 4.7 based on 1,871 reviews