Amy P
We waited 45 minutes after passing through customs for our driver to show up. I prefer to have the driver wait for me not vice versa. We tried to connect through text and phone yet didn't receive any kind of contact for more than 30 minutes. This was, simply put, unacceptable service on every level. The driver's response when confronted with this was that he has sometimes had to wait up to two hours for arrivals. Seriously? Not my problem. You're job today is to pick me up on time!!
1 Helpful Report
Posted 8 months ago
I am sorry that you had to write this feedback on your recent journey. Please accept my sincere apologies for any inconvenience caused as this was definitely not our intent.
We monitor flights and send our drivers into the terminal for the last confirmed estimated time of arrival of your flight. For all international airport collections we include 60 minutes of waiting time within each booking and you can also include a delay time to your booking, allowing additional time should you need this to reach your drive.
The flight landed at 8:19 pm, pick up time updated to 9:19 pm. Driver updated his status to Passenger on board at 9:25 pm, all recorded tracking history having checked beforehand.
Initially, with the flight landing at 08:05 pm, yes, the pick up would have been for 09:05 pm. But the flight landed later, at 08:19 pm so the automatically the pickup time was updated to 09:19. This is the reason why the flight number is a mandatory field when making an airport booking, so both the controller and driver can monitor it and enter inside in accordance with the updated flight landing time. I hope this timeline manages to clarify how things happened. Hoping for the best and looking forward to any questions you might have.
Posted 8 months ago
247 Airport Transfer is rated 4.68 based on 1,692 reviews

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