Scott G
notified 10 min before scheduled pickup that cab was unable to pick up
Helpful Report
Posted 1 year ago
Dear Scott,

We would like to thank you for taking your time to send us the feedback in regards to the journey booked for the 28th of March. Please be kind to accept our utmost sincere apologies for any inconveniences caused on this occasion.

Due to the fact that the controller on duty was informed by the driver that he would not be able to reach your address on a timely manner, the booking was outsourced to another minicab company, called Maxi Cars, just to make sure a driver would be there to pick you up. After the controller found out that Maxi Cars will not be able to send a driver at the pick-up as they have confirmed initially, the booking was passed to Addison Lee which we can see that have marked the transfer as completed.

We fully understand the situation faced on this particular day was not a pleasant one and we sincerely apologize. As per our standard procedure, whenever one of our drivers cannot reach on time, we do our best to provide the journey in a timely manner, which usually means outsourcing the job through one of the local companies and initially, Maxi Cars were the best option. This kind of situations do not happen on a regular basis and we hope that you will understand that this was a one-off unexpected issue which arose due to a combination of factors that were outside our control.

We strive to offer an excellent service at all times and I hope that you will see an improved level of service the next time you travel with us if you are willing to give us another chance. By way of apology, we would like to offer you an extra discount of £10 for one of your next bookings.

Please feel free to always contact our operators via live-chat support or phone, email for any details that you may need in the future. We hope to have you as our customer in the future and we thank you for the trust shown to our company even though the level of service offered on this occasion was not up to our usual standards.

Wishing you a great day ahead!

Best regards,
Posted 1 year ago
247 Airport Transfer is rated 4.68 based on 1,693 reviews

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