"We booked journey because we needed to get home quickly for a babysitter, but the pick up was delayed by almost 20 minutes. We were therefore late back which inconvenienced the babysitter and we had to pay her more for her time. This happened twice in the space of two days - on Friday from Pudding Mill Lane DLR station, then on Sunday from the Royal Albert Hall."
Please be kind to accept our apologies for any inconveniences caused. We're sorry to hear about this situation and we advise you to write an official complaint on our email address email@example.com in order to receive a compensation for your future bookings with us.
If there is anything else we can help you with, please don't hesitate to contact us! Have a great day!
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Alice, Customer Support