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247 Airport Transfer Reviews

4.7 Rating 1,871 Reviews

97 %

of reviewers recommend 247 Airport Transfer

Company Reviews

4.7

Based on 1,871 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About 247 Airport Transfer:

247 Airport Transfer is a minicab company based in London that provides professional airport, port and stations transfer.

Visit Website

Phone:

2088860026

Email:

onlinemarketing@247airporttransfer.co.uk

Location:

Lumina Business Centre 32 Lumina Way, Lumina Park , Enfield
London
EN1 1FS

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247 Airport Transfer 5 star review on 5th September 2018

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use this service. On our way to Warner Bros the drivers car smelled like smoke. The driver yelled and got into an argument with another driver, the driver drove over 90 mps, swerving all over. After our visit, the new driver showed up almost one hour late.”

Posted 2 years ago

Good morning, thank you very much for taking the time to express your sincere opinion about our services. Unfortunately having no name, no contact details, we can't locate exactly your booking. However please accept our deepest apologies for the stress and inconvenience we may have caused along this journey, we assure you of our best intention of trying to offer you a pleasant journey. We completely understand that this situation may not have been as per your expectations, but we all sometimes take things differently or sometimes interpret them differently. We try our level best to provide the best service to anyone and everyone but sometimes we fail as any other business and it's because we deal with humans. We are also grateful for using our services, and we hope that you will continue to do so in the future. Please feel free to contact our operators via live-chat support or phone, email for any details that you may need in the future. We thank you for giving us the opportunity of serving you as our customer and we do hope we will have the chance in the future as well.

Posted 2 years ago

“Excellent service as always. Friendly drivers clean cars and on time every time”

Posted 2 years ago

“Efficient and drivers are friendly!”

Posted 2 years ago

“Totally cheated by this company. Booked a taxi to the Heathrow airport with them. Paid the price that was quoted online via credit card: £68 (not a deal) A few hours later they emailed me saying the price was wrong and they needed to charge more. This is a warning flag. I don’t like it when a price suddenly increases after payment has been made. I asked them to cancel and refund me immediately. This was a business trip so I didn’t have time to waste on arguing with taxi companies. They then agreed to honour the original price. I no longer trusted them so asked them to cancel. They chose not to refund me and said it’s in their policies not to refund a customer who cancels. They therefore charged me £38 This is poor business practice. The customer service is even worse!!! The way they spoke to me on the phone displays what kind of business this is.”

Posted 2 years ago

Dear Nick, thank you very much for taking the time to express your sincere opinion. We apologize if things were not clear from the very beginning. After our internal investigation, we can see that a representative of our team explained to you what went wrong with your booking. The additional address requested by you was not included in the booking initial price, thus this would have to be charged additionally, as this would mean additional charges ( mileage and time ) to the driver. Since you refused to pay, the booking was cancelled as per your request, which was updated as per the company cleared terms and conditions. As you have been using our services for several years, you know that we do offer a reliable service to our customers and we are committed to fair prices. We assure you our intention is to provide the best possible experience to our customers, as we have done for you since 2015. Hoping for the best!

Posted 2 years ago

“I have used 247 Airport Transfer many times since 2015 for pick up from Heathrow and always had good experience with them. Usually, they would wait at the Travelex (pre-determined meeting point) at Heathrow Terminal 2 holding up a card with my name on it. This time, the driver was late, and basically told me it was my fault for not answering the phone and that he had been waiting around for 30 min which was a load of BS. I had been waiting by the Travelex for 30 mins. If he had been waiting as he said, I would have seen him. I remember getting picked up by the owner a few years ago and he was extremely courteous. Hope they can improve after reading my review.”

Posted 2 years ago

“Excellent Service provider”

Posted 2 years ago

“Do NOT hire this company. Do not be misled by the pretty pictures on this site. It was so bad, I wrote to the company on the way to the airport. The driver arrived LATE. He claimed there was a mix-up with the hotel address. To be fair, our hotel was on a busy street with limited places to pick passengers up. We informed them of this when we called to find out where our car was. Had the driver been on time, I would have refused this car. As it was late, I felt I had no other choice. The car was DIRTY. Inside and out. There was a fuel smell emanating from it to the point it was making me nauseous. We had been taking Uber rides for a week prior to this trip. Every car was clean and polished, showing a level of pride this car and driver will have to work very hard to reach. This is the response I received from this vendor: "Having looked into this booking history, this booking could not be completed by one of our fleet drivers, so a partner company that we work with, Airport Direct, was allocated. The controller on duty confirmed with them that their driver will be there on time and they will send the appropriate car, an estate one. We are extremely sorry for the poor car condition used on this occasion. Also, given the situation that happened and because we value our customers and wish not to lose them, we would like to offer you an extra 10% off your next booking with us, as an attempt to show you how our services really look like in normal circumstances." 10% off the NEXT booking? NEXT booking? Why would one ever CHOOSE to book with this company again? Frankly, your company should be embarrassed. At no time did I feel the the quality of service was what I paid for. You should still be embarrassed by the condition of the car that eventually arrived for us. Disgusting really. We are currently in Athens so cannot use the insignificant reduction on our next trip. And even if we were still in London, I would definitely NOT employ your company again. I also feel it is my responsibility to warn fellow travelers against hiring one of your cars.”

Posted 2 years ago

“Punctual drivers. Nice cars. The feature that I like the most is the ability to enter a via stop.”

Posted 2 years ago

“Excellent reliable service…arrived on time and car was very clean. Driver helpful and polite. Would definitely use this service again.”

Posted 2 years ago

“Exceptionally nice and helpful driver. Even managed to find a helping Hand at My accommodation. Would always Book again!!!!”

Posted 2 years ago

“Excellent service! Would highly recommend 247 airport transfer. We received a call at the airport to see if we had arrived and were through customs. Driver was there waiting for us, and he was an excellent driver!!”

Posted 2 years ago

“Very Happy with the service , well organized, will use again.”

Posted 2 years ago

“Have started travelling again :-) and am glad to see 247 still as reliable as ever.”

Posted 2 years ago

Thank you so much for your kind words. We look forward to having you on board again!

Posted 2 years ago

“Its annoying when I am tray to read the add.”

Posted 3 years ago

“I got scammed by a broker and lost over $99,000. They kept on asking for more, they kept on slamming me with Bonuses. But all thanks to Mr Ryan who helped me get back my lost funds .”

Posted 3 years ago

“will use again!”

Posted 3 years ago

“DO NOT USE! Due to the COVID outbreak they would not refund me 100%. Horrible customer service during a horrible time. Remember this when looking and choose someone else.”

Posted 4 years ago

“I don't usually leave reviews, more than that for companies I don't know much about, like it was the case for this one in particular. But seeing that when I arrived in London I didn't wanted to take a regular cab, I wanted to book an airport transfer. I entered these guys's website, and called the number showed there. A warm voice responded to me, and they assured me that in about half an hour, a driver will be at the airport to pick me up. I was cool with that, because I wanted to sip a coffee and read the news. Big was the surprise when the driver arrived in just 10-12 minutes, and greeted me politely and offered to take my suitcase and put it in the boot of the car. Nevertheless, the quality was impressive, and I surely recommend this company to everyone passing by in London!”

Posted 4 years ago

“I typically do not write reviews but the service from 247 Airport Transfer was the best. Great communication. Prompt service and very accommodating. 5 stars!”

Posted 4 years ago

“Reliable service. Have used many times and will use again. Smooth ride and clear pickup instructions.”

Posted 4 years ago

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247 Airport Transfer is rated 4.7 based on 1,871 reviews