Totally cheated by this company. Booked a taxi to the Heathrow airport with them. Paid the price that was quoted online via credit card: £68 (not a deal) A few hours later they emailed me saying the price was wrong and they needed to charge more. This is a warning flag. I don’t like it when a price suddenly increases after payment has been made. I asked them to cancel and refund me immediately. This was a business trip so I didn’t have time to waste on arguing with taxi companies. They then agreed to honour the original price. I no longer trusted them so asked them to cancel. They chose not to refund me and said it’s in their policies not to refund a customer who cancels. They therefore charged me £38 This is poor business practice. The customer service is even worse!!! The way they spoke to me on the phone displays what kind of business this is.