1st Choice Insurance Reviews

4.85 Rating 747 Reviews
97 %
of reviewers recommend 1st Choice Insurance
Merchant Metrics
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
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About 1st Choice Insurance:

We're a national commercial insurance broker, who compares over 80+ insurance policies to save businesses time, hassle & money! We pride ourselves on being friendly and knowledgeable and we'd like to deliver the best customer service to our clients. If you have an issue, please do not hesitate to contact us so that we can resolve it.

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Phone:

01743770500

Email:

admin@1stchoiceinsurance.co.uk

Location:

Jupiter House, Sitka Drive, Shrewsbury Business Park, Shrewsbury

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Anonymous
Anonymous  // 01/01/2019
Well what can I say about 1st Choice Insurance? Firstly, I was greeted by Poppy in the sales team, probably the most pleasant experience I have had whilst setting up insurance as this was a bit alien to me, this was a traders policy, something I haven’t used before. She was so helpful but not just that, we actually had fun whilst conducting a business transaction together, there was no rush to get to the end result which is ultimately getting me to buy a policy. After quoting me happy with the best quote by a mile, I felt I didn’t need to get any other quotes because I had already bought into Poppy. They say people buy from people, I did just that. She’s outstanding on the phone and for this reason I will be doing two things moving forward: 1. Is to always use Poppy and 1st Choice Insurance for my traders policies and 2. Keep recommending them as a company to go to for 1st Class Service with a Smile. Following on from setting up my policy, the confirmation emails, etc have been very informative and easy to understand. A total breath of fresh air. Huge thank you to Poppy and 1st Choice Insurance and no I didn’t get paid for this review, it’s from the heart ❤️
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Thank you so much for the review Wayne! We are delighted to hear that you have been satisfied by the service that Poppy provided for you :)
Natalya was fantastic from start to finish. She is an excellent communicator, diligent and honest. The customer service that she provided made me feel as though I was her only customer, and that her entire focus was on meeting the needs of my company. The service that I have received has boosted my belief in British customer service
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Thank you so much for the review Paul, we really appreciate your business and your feedback. So wonderful to hear that Natalya has been able to help find what you needed and that she's delivered excellent customer service to you! We pride ourselves on trying our very best for our clients :) Did you know that if you recommend us to your friends and family for their commercial insurance and they book on a policy through us, we will give you a £50 credit towards your 1st Choice account? Simply get them to let us know you've sent them over! If you didn't mind leaving your review on Google too, it would be greatly appreciated - https://g.page/1stChoiceInsuranceUK/review?rc
Rang last week as my Premiums were due, and like a lot of others, business hasn't been the best lately, and i needed another week to make the payment. I spoke with a young lady 'Sarah Tucker'. I have got to say, not only did she help with my problem by extending my payment date back a week, she went above and beyond and was able to suggest moving my next payment date back so i wouldn't be charged the late payment fee, thus giving me more breathing space before my next instalment is due. The stress this relieved was felt instantly. As an Insurance business (and we all know how cut throat salesmen/ladies can be) to suggest and implement a course of action that would benefit me and not the salesman/business was a pleasant surprise. So stress gone and a few quid saved too. So Sarah, i would just like to say a huge thank you publicly, and i hope someone at your company reads this and gives you the well deserved pat on the back ! I can only assume you deal with all your customers in this way, and so i wouldn't hesitate recommending 1st Choice Insurance for your business needs. Excellent customer service skills and great prices too. My premium is due for renewal very soon, i was going to shop around, as we all should. Not now. Yet again my problems have been resolved very easily. 1st choice is definitely there to help and not just take your money and run. Thank you Sarah. Thank you 1st Choice. You are very much appreciated. Best Regards, D Hayes. (Derbyshire)
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Hi Dean! Thank you so much for taking the time to leave us a review, we really appreciate your business and your feedback. We're delighted to hear that you have been so happy with the service provided by the team in particular the lovely Sarah! Please do get in touch if we can help you with any other insurance requirements :) Did you know that if you recommend us to your friends and family for their commercial insurance and they book on a policy through us, we will give you a £50 credit towards your 1st Choice account? Simply get them to let us know you've sent them over! If you didn't mind leaving your review on Google too, it would be greatly appreciated - https://g.page/1stChoiceInsuranceUK/review?rc
Very happy with customer service and price
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Thank you so much for leaving us a review! Let us know if we can help you with anything else :)
From the moment Caz phoned me the whole thing was stress free. She dealt with everything and explained everything in detail. Such a weight off having this all sorted for me! Thank you!!
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Thank you so much for your review! We appreciate your business and you taking your time to give us your feedback. We're happy to hear that you have been pleased with service provided by Caz :)
Very professional and friendly really go's out of her way to get best deal for you every company should have a jo at the other end of the phone
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Thanks for your review Kevin! We appreciate your feedback and are happy to hear you have been pleased with the service provided by Jo :)
Best company I have ever dealt with I have been in the trade 20 years and come across lots of companies but 1st choice by far beat them all what a bunch of great staff they are I take my hats off to you very efficient and professional especially Maisie Dodd I give her 10 stars I strongly recommend this company Well done and thank you very much
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Thank you for your positive review Sirtaj! We're happy to hear you have been pleased with the customer service provided by Maisie and the team :) Get in touch if you need anything further.
Very helpful during the pandemic and hard times. They do not harass or pester you for payment. They work with you. In a way the company itself bends over backwards to help the customers out. Will be renewing my insurance again with them and a big thankyou to Hannah A.
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Thank you for your review! We're happy to hear that you have been pleased by the service provided and delighted to know that you plan to renew with us :)
spoke to a lovely lady named maisie dodd and she was very good on the telephone and explained to me the documentation i needed. i emailed maisie to make sure the correct documentation was received and she stayed on at work for a little extra just to sort this out for me. definitely the kind of customer service expected and which very rarely you get these days . thank you maisie
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Thank you for your review Stephanie! We're delighted to hear that you've been happy with the customer service from our colleague Maisie and will be sure to pass on your praise :)
Mike Simpson was very personal and accommodating, he took the time to understand what my business needed and tailored the quote to suit. Price was also a tad cheaper than any other, but it was the level of service and cover he established that won me over. Happy Birthday Mike.
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Hi Andrew! Thank you for your review, we really appreciate your feedback. We're happy to hear that Mike has been able to help you find what you needed and deliver great customer service :) Did you know that if you recommend us to your friends and family for their commercial insurance and they book on a policy through us, we will give you a £50 credit towards your 1st Choice account? Simply get them to let us know you've sent them over! If you didn't mind leaving your review on Google too, it would be greatly appreciated - https://g.page/1stChoiceInsuranceUK/review?rc
I was preparing a glowing review about dealing with Tania at Frist Choice Insurance and then I read the below review of the last customer. I couldn't have put it better myself. I am not someone who marks score cards easily but credit where credit is due. Only things I would add are that Tania also had huge insurance knowledge and had the tenacity to follow through on all the idiosyncrasies in my business to make sure I got EXACTLY what I needed, extremely impressive. See below. Tania was fantastic from start to finish. She is an excellent communicator, diligent and honest. The customer service that she provided made me feel as though I was her only customer, and that her entire focus was on meeting the needs of my company. The service that I have received has boosted my belief in British customer service
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Hi Mark! Thank you for your stellar review, we're so happy to hear you've been pleased with the customer service provided by Tania! We really appreciate your business and your feedback. If you have any other insurance requirements you think we could help with then please get in touch :) Did you know that if you recommend us to your friends and family for their commercial insurance and they book on a policy through us, we will give you a £50 credit towards your 1st Choice account? Simply get them to let us know you've sent them over! If you didn't mind leaving your review on Google too, it would be greatly appreciated - https://g.page/1stChoiceInsuranceUK/review?rc
The information and advice covers all our needs and broker went out of his way to get policy set up quickly we will be sticking with them for all our insurance needs
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Hi George! Thank you for your review, we're so happy to hear you'll be sticking with us! We really appreciate your business and your feedback. If you give the team your renewal dates, we'll call you in the run up to go through your requirements for those policies and hopefully get you some great deals :) Did you know that if you recommend us to your friends and family for their commercial insurance and they book on a policy through us, we will give you a £50 credit towards your 1st Choice account? Simply get them to let us know you've sent them over! If you didn't mind leaving your review on Google too, it would be greatly appreciated - https://g.page/1stChoiceInsuranceUK/review?rc
Brilliant, friendly and such a professional service! Thank you Maisie!
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Thank you for your review Hefin! We really appreciate your business and your feedback on the service provided by the lovely Maisie :)
Stuck to his every word, agreed and supplied everything I requested, great customer service skills definitely recommend. Ideally would disagree on the broker fee which is £900 + but staff professionalism is 10/10
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Thank you for your review! We really appreciate your business and your feedback, glad to hear that you have been pleased with the customer service and advice provided by the team :) Did you know that if you recommend us to your friends and family for their commercial insurance and they book on a policy through us, we will give you a £50 credit towards your 1st Choice account? Simply get them to let us know you've sent them over! If you didn't mind leaving your review on Google too, it would be greatly appreciated - https://g.page/1stChoiceInsuranceUK/review?rc
Antony Titley by far has the best customer service I have ever received, I had spoken to a few insurance companies before coming across 1st Choice Insurance where I faced rude and blunt services, when speaking to Antony he made a conscious effort to just be positive and professional, he went above and beyond to help me get the right insurance to suite my business, quick in responding to emails and created a stress free process. Thank you Antony for the continuous support, truly fantastic at your job.
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Hi Vicky! Thank you so much for leaving us a review, we're so happy to hear that Antony has been able to deliver such a good service to you. Please do get in touch if we can help you with any other insurance requirements :) Did you know that if you recommend us to your friends and family for their commercial insurance and they book on a policy through us, we will give you a £50 credit towards your 1st Choice account? Simply get them to let us know you've sent them over! If you didn't mind leaving your review on Google too, it would be greatly appreciated - https://g.page/1stChoiceInsuranceUK/review?rc
The service I received to correct a mistake predominantly of 1stChoices own doing was excellent. They made good the initial mistake from last year, which was a big mistake and meant that I was uninsured for a period. I dealt with the following people and they all went the extra mile and were very pleasant. Maisie Dodd Jo Wellings Mandy Lanning Carly Francis Sylvia Williams I have given 4 stars because of the initial mistake, but the service I received afterwards to correct the mistake was definitely 5 star.
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Thank you for taking the time to leave us a review Mark! We really appreciate your business and thank you for giving us the opportunity to rectify the issue for you. If we can help you with anything else, do let us know :) Did you know that if you recommend us to your friends and family for their commercial insurance and they book on a policy through us, we will give you a £50 credit towards your 1st Choice account? Simply get them to let us know you've sent them over! If you didn't mind leaving your review on Google too, it would be appreciated - https://g.page/1stChoiceInsuranceUK/review?rc
Happy for the services.Very satisfycted,recommend!
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Thank you so much for your review! We appreciate your feedback :)
As always Claire has been a complete superstar. If you are looking for a broker that actually cares about you and your business then look no further.
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Thank you so much for your positive review! We're glad to hear that you have been happy with the service provided, we'll be sure to pass on your comments of praise onto Claire :)
I was looking for a company leased vehicle insurance company. Without the help of an employee named Antony, I would have been in great trouble. As the name suggests, if you are looking for an insurance company, I strongly recommend 1st Choice Insurance as the first of the company. (GT)
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Thanks for your review! We appreciate your business and your positive feedback :)
So where do I begin with first choice? We took out a policy with first choice last June and during these bad times we have defaulted a few times due to the coronavirus pandemic and this insurance company helped and worked with us every single time we defaulted. The staff are very polite and understanding and did everything possible to help! i would highly recommend using these guys for all insurance purposes and if you are ever struggling just give them a call and they will work with you. Never bury your head in the sand just pick up the phone and call them because trust me they will help all they can. Exseptional company and staff..... Thanks for all you have done for our company. Kind regards Jason William Brooks Prestige PD ltd
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Thank you so much for taking the time to leave us a review Jason! We appreciate your business and feedback :)
1st Choice Insurance is rated 4.85 based on 747 reviews