1st Choice Insurance Reviews

Name: 1st Choice Insurance
Address: Jupiter House, Sitka Drive, Shrewsbury Business Park, Shrewsbury, Shropshire
Rating: 4.87

4.9 Rating 1,483 Reviews

97 %

of reviewers recommend 1st Choice Insurance

Company Reviews

Metrics

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4.9

Based on 1,483 reviews

Customer Service
Communication Channels	Telephone, Email

About 1st Choice Insurance:

We're a national commercial insurance broker, who compares over 80+ insurance policies to save businesses time, hassle & money! We pride ourselves on being friendly and knowledgeable and we'd like to deliver the best customer service to our clients. If you have an issue, please do not hesitate to contact us so that we can resolve it.

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Phone:

01743770500

Email:

admin@1stchoiceinsurance.co.uk

Location:

Jupiter House, Sitka Drive, Shrewsbury Business Park, Shrewsbury
Shropshire
SY2 6LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been looking for a reputable insurance company for my gym and came across 1st Choice Insurance. Couldn’t be happier and my experience from beginning to finish was exceptional! Gemma and Charlotte took time to make sure we had all the information and exactly what I needed. In so many years in the fitness industry, I never received so much attention/ customer care and outstanding service as I did with 1st Choice Insurance. I have now insurance that provides me with security for my business and for myself as well. If you are thinking about getting insurance for your business I highly recommend 1st Choice Insurance.”

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“Easy to deal with good price would use again.”

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“The worst company I have dealt with in over 50 years. RIP off charges, they make it near impossible to cancel . Admin fees are ridiculously high . Do not use .”

Helpful Report

Hi Julia We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. This certainly isn’t the level of service we aim to provide, and we understand how frustrating situations like this can feel. We’ve looked into our records but are unfortunately struggling to locate any details that match your account. Is it possible the policy or enquiry was under a different name or email address? If so, we’d be really grateful if you could get in touch with us directly so we can investigate this further. Kind regards, 1st Choice Insurance

“Ranjeeta has been amazing! Really helped get the right product and super happy to have her to explain everything. Cannot recommend enough!”

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Hi Tom Thank you so much for your kind words! We’re delighted to hear about your positive experience. Ranjeeta will be thrilled to know that her support made such a difference and that she was able to help you find the right product while explaining everything clearly. We’ll be sure to pass on your lovely feedback to her. Thank you for choosing 1st Choice Insurance!

“Iv been with this broker for quite a few years now I wouldn't go by them as there customer service team is amazing and effective always happy to help you with what you need and to get you the best cover at the best price .thanks to David for my renewal cover for this year again and Becki for setting up my schedule documents.”

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Hi Isaac Thank you for your continued support over the years, we really appreciate your loyalty! It’s fantastic to hear that our customer service team has consistently provided you with such a positive experience. We’re especially pleased that David was able to assist with your renewal again this year and that Becki helped get your documents set up smoothly. We’ll be sure to pass on your kind words to both of them. Thank you for choosing 1st Choice Insurance.

“First choice were really helpful especially Ranjeeta, she's an absolute gem. Very helpful, pleasant, kind and very professional throughout. She made my experience very easy and made sure i understood everything before I signed. Thank you Ranjeeta”

Helpful Report

Hi Faith Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a positive experience with Ranjeeta. She’ll be so pleased to know that her helpful, professional, and friendly approach made everything clear and easy for you throughout the process. We’ll be sure to pass on your kind words to her. Thank you for choosing 1st Choice Insurance!

“I have been looking for insurance for my dental preactice and 1st Choice Insurance provided the best quote. They listened to my needs and concerns and addressed them straight away. Ranjeeta was very professional, but very nice at the same time and saved me a lot of time and money. I am very happy with the service I have received. THANK YOU!”

Helpful Report

Thank you so much for your fantastic feedback! We’re really pleased to hear that we could provide you with a competitive quote for your dental practice and that your needs and concerns were addressed promptly. It’s great to know that Ranjeeta was able to make the process smooth, professional, and efficient. We’ll be sure to pass on your kind words to her. Thanks again for choosing us and for taking the time to share your experience, it truly means a lot!

“I needed motor fleet insurance and combined liability. Other brokers failed to get quotes, then I met Ranj. She is an insurance superstar. I now have all my insurance needs sorted. If you need insurance speak to Ranjeeta.”

Helpful Report

Hi Phil Thank you so much for your fantastic feedback! We’re thrilled to hear that Ranjeeta was able to help you secure all your motor fleet and combined liability insurance. She’ll be delighted to know you consider her an “insurance superstar”! We really appreciate you taking the time to share your experience and recommendation, it means a lot to us. Thank you for choosing 1st Choice Insurance.

“Craig here I dealt with William he was brilliant he turned around my policy within 24 hours or I would say less he went above and beyond to make sure I got the best price and advised me of what he was doing the entire way to make sure I was happy with what he was working on and the level of cover can’t thank him enough for the fast turn around will defo recommend going through WILLIAM and mention CRAIG for the 10/10 service”

Helpful Report

Hi Craig Thank you so much for sharing your experience! We’re thrilled to hear that William went above and beyond to get your policy sorted so quickly and kept you informed every step of the way. He’ll be delighted to know you felt well-supported and confident in your cover. We really appreciate your recommendation and kind words, it means a lot to both William and the team! Thank you for choosing 1st Choice Insurance.

“We were already a customer with 1st Choice for our fleet insurance, really happy with the service so enquired for business insurance when ours was due. I dealt with Gemma, she was really helpful and answered all my queries. She was able to offer a policy for less than I was paying elsewhere. Simple and quick.”

Helpful Report

Thank you so much for your kind words! We're thrilled to hear that Gemma made the process simple and was able to answer all your questions. It's always wonderful to support our customers across all their insurance needs, and we really appreciate your continued trust in 1st Choice. We look forward to assisting you again in the future!

“Monty is a legend. He tolerated endless calls and emailed with high pressure time constraints and unique dynamics finding solutions and not problems. He was light hearted and chatty whilst always being professional and very knowledgable, clearly highly skilled in his field. Thank you Monty You restored faith in insurance people when none was left”

Helpful Report

Thank you so much for your thoughtful review! We are so pleased to hear Monty could help and we'll make sure to pass on your kind words. Thank you for choosing 1st Choice, and we look forward to supporting you again in the future!

“I would like to leave a huge thank‑you to 1st Choice Insurance Brokers, especially Mr. William Clapham, for their outstanding support. Even though it was a bit of a bumpy ride at times, William went above and beyond for us throughout the entire week. He worked tirelessly to find us a really good insurance company and kept in constant communication, making sure we were never left in the dark. His colleagues Megan and Maisie were also brilliant and stayed on top of everything from their side. William was highly praised by his team, and now we can clearly see why. He truly pulled through for us and got the ball rolling when we needed it most. We will definitely be renewing our policy through 1st Choice Insurance. They have some of the finest staff we’ve come across, and they make you feel heard, supported, and genuinely looked after.”

Helpful Report

Thank you so much for taking the time to leave such a thoughtful review! We truly appreciate your kind words and are delighted to hear that you felt supported throughout the process. We'll make sure to pass your feedback on to William, Megan, and Maisie. They’ll be pleased to know their hard work made a difference. Providing clear communication and reliable support is very important to us, so it’s great to hear this came across. Thank you for choosing 1st Choice Insurance. We’re here if you ever need anything and look forward to assisting you again in the future.

“I had the pleasure of having Manisha sort out my business and building renewal today. She is extremely informative and very clear on how she explains everything. I'd highly recommend 1st choice, they take the hard work from you and find amazing deals”

Helpful Report

Thank you so much for your kind feedback! We’re thrilled to hear that Manisha was able to make your business and building renewal smooth and clear, and that you found the process informative and straightforward. We really appreciate your recommendation and look forward to supporting you with your insurance needs in the future!

“Ranj went more than out her way for me to make sure my business was on the road when I needed it. Ranj went over and above and was straight to the point , no gimmicks, no sales tactics just gave me the costs and the cover then nailed it all together. Would not hesitate to deal with Ranj again and hopeful will when my next policy is due for renewal.”

Helpful Report

Thank you so much for sharing your experience! We’re thrilled to hear that Ranj went above and beyond to get your business on the road. We really appreciate your kind words and look forward to assisting you again when your next policy is due for renewal!

“Ranj was super bubbly and helpful. Was a really efficient process. Really happy with the service”

Helpful Report

Thank you so much for your kind feedback! We’re thrilled to hear that Ranj was able to make the process efficient and enjoyable. We really appreciate your review and look forward to supporting you again in the future!

“Ranj was very helpful and not pushy at all, made the experience very easy and good communication, many thanks”

Helpful Report

Thank you for your kind feedback! We’re delighted to hear that Ranj made the experience easy, with clear communication and a helpful approach. We really appreciate your review and look forward to supporting you again in the future!

“Sat waiting for a 300 hundred pound fine and 6 points because they never informed me by phone or email or post that there was a problem so incompetent I would never use this company ever”

Helpful Report

Hi Simon We’re really sorry to hear about this and appreciate you taking the time to share your experience. We understand how upsetting a situation like this can be. We’ve looked into our records but are unfortunately struggling to locate any details that match your account. Is it possible the policy or enquiry was under a different name or email address? Since we specialise in commercial insurance, have you got or enquired about a personal insurance policy? Please don’t hesitate to contact us directly with any additional information at admin@1stchoiceinsurance.co.uk.

“Ranj when beyond good service, would have given 10 out of 5. All round very professional and accommodating”

Helpful Report

Thank you for your kind review. We’re so pleased that Ranj provided such exceptional service and professionalism. We’ll be sure to pass your feedback on to her. Thank you for choosing 1st Choice Insurance.

“Ava has been an angel throughout the whole process, from me first enquiring about insurance cover to finalising my payment. She has been knowledgable, kind, friendly and approachable, and a huge part of my journey to setting up my own business. Thank you so much, Ava!”

Helpful Report

Thank you for taking the time to share your experience. We’re delighted to hear that Ava provided knowledgeable, kind, and approachable support throughout the process. Your kind words will be passed on to her. We’re so pleased to have been part of your journey to establishing your own business. Thank you for choosing 1st Choice Insurance!

“I was assisted by Lucy Courtney through several queries today. I couldn't recommend her professional service and treatment high enough. Very happy customer.”

Helpful Report

Thank you for your kind feedback! We’re delighted to hear that Lucy was able to assist you with your queries and provide such a high level of professional service. We’ll be sure to pass on your feedback to her! Thank you for choosing 1st Choice Insurance.

“Ranjeet provided outstanding customer service from the moment she called. She was extremely polite, patient, and professional and her way of communicating made the whole interaction pleasant and reassuring. Even though my enquiry couldn’t be progressed, she handled the situation with genuine care and respect, making me feel valued rather than dismissed. Her attitude, tone, and willingness to help really stood out and she absolutely deserves recognition for the high standard of service she delivers.”

Helpful Report

Thank you for your wonderful feedback! We’re so pleased to hear that Ranjeeta made your experience a positive one through her professionalism, care, and clear communication. Thank you for choosing 1st Choice Insurance!

1st Choice Insurance is rated 4.9 based on 1,483 reviews