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1st Choice Insurance Reviews

4.9 Rating 1,358 Reviews

98 %

of reviewers recommend 1st Choice Insurance

Company Reviews

4.9

Based on 1,358 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Documents Delivered On-time	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About 1st Choice Insurance:

We're a national commercial insurance broker, who compares over 80+ insurance policies to save businesses time, hassle & money! We pride ourselves on being friendly and knowledgeable and we'd like to deliver the best customer service to our clients. If you have an issue, please do not hesitate to contact us so that we can resolve it.

Visit Website

Phone:

01743770500

Email:

admin@1stchoiceinsurance.co.uk

Location:

Jupiter House, Sitka Drive, Shrewsbury Business Park, Shrewsbury
Shropshire
SY2 6LG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First contacted this Company on the 1st March re a Motor Traders Policy. After chasing three times for any response, finally heard today, 14th March, they cannot quote for us apparently. Very strange as we already have quotes from another Company. Very poor service from your staff member who maybe should have informed us of this before now, and with our renewal imminent has left us very short of time.”

“terrible service, call handler was rude to me over the phone”

“They don’t know what they are doing they take your money then spend the next 4 weeks pestering you for details and when you send the details they loose them very poor service they just don’t know what there doing”

Hi Graham, Thanks for your review, regretfully it's not as positive as we normally receive. I understand your case is being looked into and we will be in communication with you regarding this. Best regards, 1st Choice Insurance

“Paid my annual insurance fully. Sent all the documents required, in the format they'd asked for, and on time, and accurately. 1 month later they emailed me randomly to say that they made some "corrections" (without telling me exactly what those corrections were), and not only increased by my premium by 20%, but also charged me 50 pounds admin fee. Had I known they were going to do that, I would have gone with another company. If you are between two companies, absolutely prefer the other one. You've been warned.”

Hello Yaz, I hope you are well. I'm struggling to find your account on our system. Can I just confirm you are a 1st Choice Insurance customer? From time to time, we get confused with a car insurance company that also has '1st' in its name. I apologise if you are a client and I have not been able to locate your account. Please can you email admin@1stchoiceinsurance.co.uk and mark it fo the attention of Callum? If you can provide me with a few more details I will look into this for you. The policy type, postcode, phone number, and full name will help me find your account. The above description does not sound like our process so I want to check what has happened to see if we can help. We always strive to build long term clients through great service and so if you feel the service from us has not been great, we will try and fix that. My best regards, Callum

“I have just spent an extremely frustrating 60 minutes waiting to get through to yourselves. It was like playing a giant snakes and ladders game where the snakes were on nearly every square! I was told on at least 27 occasions I was first in line only to then be told I was number 6/8 in the queue. I even got as far as the phone ringing three times to again be told I was back down the queue. My phone then ran out of battery. I also tried live conversation but that has been no better. I only wanted to see if I could add my daughter onto my car insurance as we are going a way for a few days tomorrow and wanted to include her on the insurance. Since you finish at 5pm that is now highly unlikely. You may have an average 4.8 out of 5 from customers but your communication system is far from adequate!”

Hi Sue, I hope you are well and have managed to find a solution to the terrible situation you have been left in - how frustrating. I was very surprised to hear this because we are very good at answering the phones, and customer service always comes first. I have been trying to find your details to give you a call but you don't appear on our system. Are you sure you are a 1st Choice Insurance customer? We have a similar name to a well know car insurance company, and sometimes get confused with them that's all. We don't offer car insurance - we have very few private car policies. If you are certain you are a client of ours please call our team on 01743 770500 or email admin@1stchoiceinsurance.co.uk and ask for Callum, I'd be very happy to help. I do hope you managed to get away and had a good time. Best regards, Callum

“The service last year when we got the insurance was good. However, we have booked with another company and are urgently requriing proof of no claims for the new insurers. Your personnel are not sending this info to us quickly enough. Consequently we could have problems with the new insurance. Please act now. Stephen Hodgkins, 10 coulsdon close, Clacton CO16 8FN.”

“Avoid this company at all costs Unscrupulous swindlers who try to wring more money out of whenever they can by saying a couple of weeks in , that you're underinsured. To cancel the policy costs you an Armand a leg .Go elsewhere.”

“Was all good at first then it started send us this doc send us that doc then again send again this is because someone couldn’t scroll down and look that they had already been sent. But then charge you an admin fee for looking at documents they asked for. DO YOURSELF A FAVOUR GO WORH SOMEONE ELSE EVEN IF THE CHARGE MORE YOU WILL BE BETER OFF IN THE LONG RUN.”

“Has 1st Choice Insurance gone out of business. If not how comes their lines are dead?”

“My brother was involved in an accident with my car.He had his personal car insurance which allowed him to drive any car but my insurance company is so irresponsible that they forwarded only vehicle claim to my brother’s insurance and kept the personal injury claim on my name and didn’t issue the Ncd for 4 months until I made a complaint to financial ombudsman. I contacted them numerous times but they didn’t bother until the ombudsman intervened I think they didn’t do it so they can put the premium up so the company was making mistake intentionally to charge me . Absolute disgrace as an insurance provider”

“Terrible experience. Cancelled my insurance policy. Was made aware that the whole family had Covid, and unfortunately my father in law passed away from it. I was waiting for proof of no claims bonus from previous company. No discretion was offered at a time like this. Death certificate etc were offered as proof. Then they proceeded to charge us more than double the price of the original policy. Ridiculous and terrible customer service. Will never use again, and will NOT be recommending them”

Hi Gemma, we're sorry to hear that you are unhappy with the service you have received and that your policy got cancelled. Unfortunately we as the broker, don't have control over whether an insurer cancels a policy or not, some insurers are also very strict about the time frames in which they receive documents like NCB and licences, etc. If you haven't already, we would like you to please get in touch with the Admin team on 01743 770 500 option 2, or email admin@1stchoiceinsurance.co.uk, we would like to discuss your issue and resolve this for you, then hopefully we can turn your review into a positive one. Many thanks, 1st Choice Team.

“I’m sorry very bad ecoeriance with first choice insurance service not quick enghf and also they said when they sell the policy covered all i asked them after when i start to claim they said not covered is this disappointed i’m not happy with the insurence”

Hi, we're sorry to hear that you are unhappy with the service you have received and that you have experienced issues making a claim. Unfortunately we as the broker, cannot guarantee that the Insurer will pay out on a claim, as it depends on the individual circumstances. We would like you to please get in touch with the Admin team on 01743 770 500 option 2, or email admin@1stchoiceinsurance.co.uk , we would like to discuss your issue and resolve this for you, then hopefully we can turn your review into a positive one. Many thanks, 1st Choice Team.

“Had to cancel insurance due to being sold a faulty van and sent it back to seller.. I was charged around £700 for 3 weeks insurance which I feel in some cases people pay way less than that for a whole year.. I was told this was due to set up fees but how can that be if people pay way less than 700 for insurance for a year with the set up fees etc.. I do feel ripped off to be honest. On a good note I have been dealing with Mandy Lanning who is a massive credit to your company.. shes helped me with my claim and was very understanding with my issues and even helped in her own time and picked up my phone call when she should of been heading home from a long days work so thank u mandy I cant thank u enough :) A++++++ service from mandy but unfortunately with the amount I've been charged I cannot recommend this company for insurance”

Hi Jason, Thank you for your feedback. We're delighted to hear that you have been pleased by the customer service provided by Mandy and will be sure to pass your comments of praise on to her. Unfortunately we don't have much control over what get's charged by the Insurer when a policy is cancelled early and we're sorry that you have been dissatisfied. Please get in touch if we can help you with anything further. Kind regards, 1st Choice Team

“Poor customer service l, never answer the call.”

Hi there! Sorry to hear you've been having problems getting through on our phone line today, are you calling our general office line on 01743 770 500? If you are struggling to get through to a particular department line then all our advisors could be busy. If in doubt you can always send us an email to request a call back from the next available agent - email us on admin@1stchoiceinsurance.co.uk

“Repeat of they offer”

“The bad company in UK.This company deceive me many times”

“terrible rip offs!!!!! don't waste your time with these, if you will be cancelling insurance will cost you double you paid. If you want to waste your money with these scams go for it!”

Hi Aivaras, we're sorry to hear that you have been unhappy with the service provided, we would like to resolve this issue for you and hopefully turn your review into a positive one. If you would like to make a formal complaint please get in touch with the Admin Team on 01743 770 500 or admin@1stchoiceinsurance.co.uk

“Horrible company. They keep all your money when you cancel your insurance. They will be so nice to you at the start. Please be careful.”

Hello, Very sorry to hear you have had a bad experience. If your policy has been canceled a return premium should have been offered. I can't find your record to be able to help any more here, but if you could please call Rose on 01743 770500 and i'm positive we will be able to help you more. Thanks 1st Choice Insurance

“Took out a policy and then told it was cancelled got hold of someone and told there ring me back but still waiting for phone call only been three days Called there number and spent hour and half on hold and then give up waiting would not recommend going with these again you pay cheap and that’s the service you get”

“This company is an absolute disgrace and should be avoided. After taking out a policy and paying in full I started receiving emails asking for proof of no claims and proof from a previous insurer an old claim was a non fault claim ,All this was sent. I then received emails saying there was an additional premium of £1086.20 or they would cancel policy. My previous insurer confirmed by letter my previous claim was hit and run and recorded as Non fault but Ist choice made excuse after excuse not to accept it. Finally with nowhere to go and banging my head against a brick wall I agreed to pay the balance, I asked for monthly direct debit for this balance ,their answer was ,as I had opted to pay in full at start of policy I could not pay the additional premium by installments ,so I had no choice but to cancel the policy. Gave them £1700, Refund of £1300 £400 taken for 3 weeks cover, Absolute disgrace and a nightmare to try and resolve issues they manufacture”

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1st Choice Insurance is rated 4.9 based on 1,358 reviews