1st Choice Insurance Reviews

4.85 Rating 719 Reviews
97 %
of reviewers recommend 1st Choice Insurance
Merchant Metrics
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
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About 1st Choice Insurance:

We're a national commercial insurance broker, who compares over 80+ insurance policies to save businesses time, hassle & money! We pride ourselves on being friendly and knowledgeable and we'd like to deliver the best customer service to our clients. If you have an issue, please do not hesitate to contact us so that we can resolve it.

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Jupiter House, Sitka Drive, Shrewsbury Business Park, Shrewsbury

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Anonymous  // 01/01/2019
I spoke to Anthony who was very helpful in sourcing the correct insurance for me and I was satisfied with the outcome. I was however disappointed that even after clearly arranging for spreading the payments over 9 months, he tried twice to take the full sum of money. It was only when I contacted my bank thinking something was wrong with my new business bank account, I was informed that the payment didn't go through due to insufficient funds. Insurance companies never cease to rip us off. I have had several incidences with insurance companies before.
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Hi Marsha, Sorry to hear you've not been completely satisfied. If a payment plan was arranged it's highly unusual that a full payment would be attempted. I have asked a Client Account Manager to look into this for you. Kindest regards, 1st Choice Team
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Excellent customer service but prices are far to high even with many years no claims
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Hi Thomas, thanks for mentioning our great service, our team do try hard to deliver top customer service. Price wise, we are always competitive and try to find the best deal we can. I'm sure we beat any quote you had received before? We will make a note on our system, and come renewal, we will work hard to find you a price you're happy with. Thanks, Callum
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Hi Mr Singh, Sorry to hear you have not been thrilled with the service we offered. We really do want to make sure we do 110% for each customer so please call us if you have any problems, we will do our best to help. Thanks 1st Choice Team
I was really disappointed I went to renew my insurance and because I was a day late got charged more because had to register as a new customer won’t happen again
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Hello Mark, hope you are well. Unfortunately, we were unable to renew the contract past its renewal date, it's just not something we can arrange due to industry practice. We can still get you a great deal. Do call the office if we can be any help :) Thanks, 1st Choice Team
1st Choice Insurance is rated 4.85 based on 719 reviews